Reviews of Sari Pacific Jakarta, Autograph Collection 5 stars
Jalan MH Thamrin No 6, 10340 Jakarta, Indonesia
#135 of 549 hotels in Jakarta
Guests' ChoiceReview score
Based on 148 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
-
Comfort
9.0
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Location
9.3
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Facilities
8.4
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Staff
9.3
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Value for money
8.4
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Free WiFi
9.3
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Reviewed: 25 August 2025
Egbert
Netherlands160 reviews9 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Grand Deluxe King Room with City View
- • Stayed 1 night
the restaurant for diner was quite disappointing
It is a nice building on a great location
Stayed in August 2025
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Reviewed: 19 June 2025
Dr
Singapore4 reviews9.0“Recommended for a exellent customer service.”- • Leisure trip
- • Couple
- • Grand Deluxe King Room with City View
- • Stayed 4 nights
The cup and the saucer in the room were not very clean, as there was a stain mark. It was probably not washed. The housekeeping team should be aware of it.
The location was good, with easy access to the train station and public bus. Overall, it was a good experience with the entire friendly team, including the reception, concierge, and restaurant staff. Good ambience. The location is not along the busy street.
Stayed in June 2025
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Reviewed: 31 May 2025
Dan's
Indonesia72 reviews10 helpful votes9.0“Good Hotel, good food, but need a little renovation”- • Leisure trip
- • Family with young children
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
Ok, here is one weakness and negative side of this hotel. At night, the sound of motorcycles and cars from the street are really loud in the room and really annoying. My best suggestion is you can add double windows for the windows that face the street. I saw that you still renovating the hotel. Adding extra glass (double windows) really help with the sound. Please consider it.
The hospitality and the food at the restaurant. They renovate the room and makes the hotel more modern, not like old hotel anymore
Stayed in May 2025
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Reviewed: 21 May 2025
Adrian
United Kingdom8 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Some renovation work going on in pool area
Stayed in April 2025
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Reviewed: 20 May 2025
Adwan
Brunei Darussalam24 reviews5 helpful votes9.0“Great stay at excellent location”- • Leisure trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
None
The hotel is just a short walk from Sarinah Mall, making shopping and entertainment easily accessible. A wide selection of restaurants is also nearby, offering great dining options. The hotel has recently undergone a significant renovation — the upgraded lobby now looks far more modern and welcoming than before
Stayed in May 2025
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Reviewed: 14 May 2025
Selvam
Malaysia71 reviews5 helpful votes8.0“Good Hotel ,but a bit pricey”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 2 nights
Breakfast just average for a five star hotel. Overall I feel a bit pricey
Nice hotel, good location, very clean and highly helpful staffs.
Stayed in May 2025
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Reviewed: 25 April 2025
Janai
Kazakhstan2 reviews7.0Good- • Business trip
- • Couple
- • Grand Deluxe King Room with City View
- • Stayed 13 nights
- • Submitted via mobile
Two days I had to pay 150$!!! per night. That discouraged me. And first week the pool was not available. The rest is good
Everything was great
Stayed in March 2025
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Reviewed: 20 April 2025
Edward
Singapore1 review8.0“Comfortable”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
Generally most things were of quality standard. May I pls suggest: - Where the egg station is. - In front of the egg station there are 2 dishes - one with sausage the other with another dish - These 2 trays are placed in a precarious spot. - If the guests open the covers of any of those dishes too fast or hard, it will one day shatter the glass of the egg station. - I notice there is already a crack on the glass above the left dish tray. Thank you 🙏
Having Sop Buntut on ur breakfast menu is definitely a good selling point as not many (I've never known of any) hotels offer SB on their breakfast buffet menu. My client who stayed at sari pacific with me in my previous trip was also pleasantly surprised and commented that it's a really good thing that you guys did by serving tat.
Stayed in April 2025
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Reviewed: 7 February 2025
Karen
Malaysia5 reviews8.0“It was a nice & comfortable hotel with attentive staff. A wide variety of breakfast spread”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
The hotel is still undergoing renovation.
The hotel was nicely renovated and clean.
Stayed in February 2025
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Reviewed: 30 January 2025
Takada
Japan4 reviews2 helpful votes8.0“Good stay”- • Business trip
- • Group
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
Good service Variety breakfast
Stayed in January 2025
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Reviewed: 29 January 2025
Shahrakbah
Malaysia14 reviews9.0Superb- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
.
.
Stayed in January 2025
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Reviewed: 29 October 2024
Arthur
Netherlands1 review9.0“we were very satisfied”- • Leisure trip
- • Couple
- • Grande Deluxe Single Room with City View
- • Stayed 2 nights
nothing to complain
everything was perfect
Stayed in October 2024
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Reviewed: 8 October 2024
Mohd
Malaysia17 reviews2 helpful votes9.0“excellent location near to amenities”- • Leisure trip
- • Couple
- • Pacific room King bed city view - Executive lounge access
- • Stayed 3 nights
the food taste was below my expectation
location
Stayed in October 2024
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Reviewed: 22 September 2024
Redzal
Malaysia4 reviews9.0“Wonderful”- • Business trip
- • Group
- • Grand Deluxe King Room with City View
- • Stayed 6 nights
- • Submitted via mobile
Great hospitality
Stayed in September 2024
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Reviewed: 7 September 2024
Nyoman
Indonesia2 reviews7.0“Nice location, nice staff but I expected more for this price and for 5 star hotel”- • Leisure trip
- • Family with young children
- • Pacific room Twin bed city view - Executive lounge access
- • Stayed 2 nights
- • Submitted via mobile
I book a club room for more privacy. I didn’t expect the breakfast not on tne club lounge, this is my first experience on 5 star hotel the breakfast is not on lounge for club room
The location
Stayed in August 2024
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Reviewed: 27 August 2024
Hopps
United Kingdom5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Pacific room King bed city view - Executive lounge access
- • Stayed 3 nights
- • Submitted via mobile
Get a room not facing main road traffic noise very bad 24 hours and needs more soundproofing
Staff were brilliant Great value for money Good location
Stayed in August 2024
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Reviewed: 26 July 2024
Nzaz
Malaysia6 reviews9.0“god!!!!”- • Leisure trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 9 nights
no
good
Stayed in July 2024
-
Reviewed: 19 July 2024
Maja
Netherlands34 reviews1 helpful vote8.0“Comfortable and agreable.”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
I liked the atmosfere. I liked the deli. Everything worked. Personally I do not like all the gadgets and that you need to do everything via yhd screen and remote control as it takes time to figure out how it works. But it did work properly. Nice and accomodating staff.
Stayed in July 2024
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Reviewed: 6 June 2024
Erwina
Malaysia42 reviews7.0Good- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
- • Submitted via mobile
I think they really have to improve their service and hospitality. They are extremely slow and they are not providing a 5-star hotel service..
The size and cleanliness of the room and the location of the hotel.
Stayed in June 2024
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Reviewed: 23 May 2024
Bernhard
Germany5 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 2 nights
All Staff, and particularly Haris, were very friendly, thank you
Stayed in May 2024
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Reviewed: 15 April 2024
Ckhoo
Singapore43 reviews8 helpful votes7.0“Hotel is in a good location and would have been better if I can get a newer room.”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 1 night
Although the room was spacious, it was a little rundown, one could see that the cupboards were old and the table legs were wobbly and I was worried the table might give way. The power points were old and there was no USB outlet. The hotel was undergoing renovation works and the room looked like it had undergone new coat of paint so not sure if that means the room would not be further improved or the paint work was just temporary? Because the room definitely needs some more improvement works to be done.
I was upgraded to a spacious suite room and the bed was comfortable. The breakfast provided was a good spread with several stations of food to choose from. Receptionists at hotel were friendly and provide immediate attention.
Stayed in March 2024
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Reviewed: 1 April 2024
Azlan
Malaysia9 reviews8.0“Good”- • Leisure trip
- • Family with young children
- • Grand Deluxe King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
okd design furniture
restaurant & sacurity
Stayed in March 2024
-
Reviewed: 31 March 2024
Heng
Singapore2 reviews9.0“Hotel rooms beautifully furnished but attention needed on finer details.”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room with City View
- • Stayed 2 nights
Phone rings intermittently, despite request for change. Digital clock not updated. Room Service QR Menus not up-dated.
Excellent service and special praise accorded to Front Office Agents - Ms Ria and Mr Pintoro for their care and personalized service. They are very professional, knowledgeable and extremely efficient. Keep it up!
Stayed in March 2024
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Reviewed: 12 March 2024
Hairulnizam
Malaysia9 reviews9.0“The room was good and clean…great hospitality too”- • Leisure trip
- • People with friends
- • Grand Deluxe King Room with City View
- • Stayed 4 nights
- • Submitted via mobile
Location
Nice n clean perfect for stay
Stayed in March 2024
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