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  5. Reviews of Hotel Shalva Jakarta

Reviews of Hotel Shalva Jakarta 3 stars

Jalan Kebon Kacang Raya No.33, 10240 Jakarta, Indonesia

#346 of 549 hotels in Jakarta

Guests' Choice

Review score

Based on 102 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.3

  • Location

    8.5

  • Facilities

    6.7

  • Staff

    8.2

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 16 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The toilet is not so-clean. But overall was okay.

    Located in central jakarta, near to shopping mall, amenities

    Stayed in August 2025

  • Reviewed: 18 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet so creepy 😂

    The food n location very nice

    Stayed in May 2025

  • Reviewed: 4 May 2025

    7.0
    Over all it was a Plesant Saty
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 2 nights

    Toilet Condition

    Location

    Stayed in May 2025

  • Reviewed: 3 March 2025

    7.0
    Short walk to Thamrin City
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty toilet, dirty towels and stain bedsheet

    Location

    Stayed in March 2025

  • Reviewed: 6 February 2025

    7.0
    Location wise
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    Stained bed sheet and towel even when i asked for a new one it still has stain,other than that are fine

    The staff are friendly and very helpful,they are always around when needed,the breakfast are also good but need more variation

    Stayed in February 2025

  • Reviewed: 17 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean inside, dust still there, and bed covers look like not changing after previous costumer check out

    Location close to shopping center

    Stayed in August 2024

  • Reviewed: 21 February 2024

    6.0
    Pleasant
    • Business trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In the bathroom got cocroach and small insect

    Common areas is decent and ok

    Stayed in February 2024

  • Reviewed: 28 November 2023

    5.0
    Excellent location but that’s about it
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness could be improved, rooms need major repairs, towels and bathroom amenities were pretty bad

    Location and breakfast were good, staffs were helpful

    Stayed in November 2023

  • Reviewed: 4 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I went to the reception, no one spoke English, I asked if I could sit in the Meeting room for a couple of hours - they said yes, if you pay 100k, it was under cameras. before going to bed - a crowd of employees came and tried to scam me out of 250k per hour. that is, 750 thousand rupees, if it weren’t for my faith in justice, they would have cheated me, be careful and don’t fall for scammers

    Stayed in November 2023

  • Reviewed: 31 October 2023

    7.0
    Overall, Im still enjoying my stay in this hotel.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Location of the hotel is good & closed to where we want to go. Even it easy to find a food surrounding the hotel.

    The breakfast was not really good. They should cater more to international taste.

    Stayed in September 2023

  • Reviewed: 26 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms need a fresh coat of paint. Walls were dirty and the sheets were not stain-free.

    The breakfast and the location was good.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted via mobile

    The first room had some smell but they changed the room immediately. But the new room wasn’t ready enough. Like the towels were old ones and the bed sheets had some stains.

    It was very close to the two big malls. And the staff are very kind.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    6.0
    Good Location and Awsome staff BUT poor on the Maintenance.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    1. Found ashes and cigarette bud during checking in my room. 2. Room smell cigarette on non smoking room. 3. No chiller/mini fridge to store my drinks/food. 4.Room tabel not looking so great/dirty from the cigarette. 5.The AC not working at breakfast area so its so HOT and also lobby area. 6. Mosquitoes are everywhere, even inside my room. Had mosquito bites over my body. 7. The bed are huge but its conjoined by 2 bad. So its useless if you sleep in the middle because there's a gap in between of the bed. So in the future I really hope you can improve this for a better change. Thank you.

    Good location. Good breakfast selection. Staff are super nice. Keep it up. Definitely will go back here.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    6.0
    Fair option but maybe not the best available
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Overall a bit everything would need some refreshment : the joints in the shower, the linen. Charging anything using the power plug is quite slow... Despite the hotel (or at least the room) being non smoking, we had a couple of time some smell of cigarette smoke coming we think from the AC. Also, not very well isolated from the noise. We could hear the guest in the room next door talking or plugging something in the power socket. One night we had some youth playing guitar and singing out loud nearby in the street, I could hear them very clearly.

    Location is great. Walking distance from Grand Indonesia. Staff is nice. Beds are comfy. Price is interesting.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Did not have hair dryer and refrigerator

    Food

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean, lot of ants in the room. The sheeting is not clean either. There is no towel for toilet floor, so its quite wet. Also the towel they provided is not good quality. The water in shower smells really bad. The charging port is a bit far from the bed, not comfy. The facility is functioning but doesnt look in a good condition; table, toilet, AC.

    Good design, good choice of color - make it looks nice. Location is in the heart of jakarta, walking distance to the big mall.

    Stayed in July 2023

  • Reviewed: 26 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Hot/cold Good Water system not controllable

    Location

    Stayed in April 2023

  • Reviewed: 21 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I suggest they provide mini refrigerator in room bcoz some of us will stay for few nights..during my stay I get stain bedsheet n pillow..not sure the old unremoved stain or they don't change the sheet..

    I like the hotel just opposite to thamrin city mall where u can enjoy shopping n food easily...the staff was really friendly..I enjoy my stay there..the hotel was beautiful n look comfy too

    Stayed in May 2023

  • Reviewed: 18 May 2023

    6.0
    Poor Quality Hotel in Good location.
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Perhaps the only hotel today that does not provide refrigerator in its room as a standard features.

    Old towels and linen should be replaced to refresh its image. Otherwise, it will go into a dilapidated hotel category. Massive renovation reqd to attract new or repeat customers. Take advantage of yr location!

    Stayed in May 2023

  • Reviewed: 5 February 2023

    5.0
    Shalva location is the best for those who wants to go to Thamrin city . Walking distance 5 mins
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Please provide better towels ,the towels do not absorb.

    The location is superb and the staff are really friendly

    Stayed in February 2023

  • Reviewed: 15 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the room was dirty and too many damaged furniture :(

    Stayed in December 2022

  • Reviewed: 13 January 2023

    7.0
    the halls and rooms smell of smoke which is unpleasant. The rooms and bathrooms also need some updating
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    the rooms need to be updated

    great location

    Stayed in January 2023

  • Reviewed: 15 November 2022

    6.0
    no wifi
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Be careful: they don’t have wifi in the rooms. I spent most of my time there sitting in the lobby trying to catch some wifi. Not the most pleasant experience. The staff couldn’t help me with any of my problems. Also the room looked like once it was really fancy, but now it’s just really used and sad.

    Lobby looks nice

    Stayed in November 2022

  • Reviewed: 6 September 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast just so so

    Near to shopping centre

    Stayed in September 2022

Showing 1 – 25

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