Reviews of Hotel Shalva Jakarta 3 stars
Jalan Kebon Kacang Raya No.33, 10240 Jakarta, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewhelpful & friendly staffs . 5mins walk to Thamrin City mall & 7min-10min to Plaza Indon & Grand Indonesia.
the rooms is dirty, smelly . there’s a lot of hairs in the toilet. even on bed & pillows. the sink tap water brown color even after let it run for 30mins. its so disgusting.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewstaffs are friendly & helpful
the rooms very dirty & smelly .
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocated in central jakarta, near to shopping mall, amenities
The toilet is not so-clean. But overall was okay.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe food n location very nice
Toilet so creepy 😂
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLocation
Toilet Condition
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLocation was good, near to Thamrin City
The room had an unpleasant smell, the comforter appeared dirty as if it hadn’t been changed, and the Wi-Fi was very weak and sometimes completely unavailable.
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewLocation
Dirty toilet, dirty towels and stain bedsheet
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe location is near a textile mall.
Not clean, furniture is old, stains on the bedsheet and duvet, toilet leaking water from the bidet,tap and shower. The toilet was flooded. Tv remote not working. Towels are dirty and cannot absorb/wipe water from body after shower.
To Mrs Rashidah, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding room cleanliness, stains on the bed sheets and blankets, the TV remote not working. and non-absorbent towels. We have raised this issue & are working with the relevant department heads to ensure that we are consistent with the standards we strive for and we hope that you will give us the opportunity to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope that this unpleasant experience does not prevent you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Rizky Suberlin
To Mrs Rashidah, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding room cleanliness, … Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLocation fantastic. Near to Thamrin City n Tanah abang. Easy to find transport.
Water pressure very low. Can't get a proper shower. Towel very disappointing, old and didn't absorb water. Room and corridor very smelly
Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding water pressure that is not strong enough, towels that are not absorbent and rooms that smell unpleasant. We have raised this issue & are working with the relevant department heads to ensure that we are consistent with the standards we strive for and we hope that you will give us the opportunity to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope that this unpleasant experience does not prevent you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Lifrianty
Dear Mr/Mrs, Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding water pressure tha… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewThe staff are friendly and very helpful,they are always around when needed,the breakfast are also good but need more variation
Stained bed sheet and towel even when i asked for a new one it still has stain,other than that are fine
Dear Mr/Mrs Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to learn about the unpleasant experience during your stay with us, especially regarding stained bed linen and towels. We have raised this issue & are working with the relevant department heads to ensure that we are consistent with the standards we strive for and we hope that you will give us the opportunity to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope that this unpleasant experience does not prevent you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Lifrianty
Dear Mr/Mrs Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to learn about the unpleasant experience during your stay with us, especially regarding stained bed linen a… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewGreat location with distance walk to nearby shopping spot.
Poor cleanliness, upon entering room smell some old wood, toilet not clean with spot on the floow and wall. One of the room even got blood stain on the bed. Towel provided not absorbed water.
Dear Mr/Mrs Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding rooms that were not clean enough, stains on the walls and floor in the toilet, bed sheets that had stains and towels that did not absorb water. We have raised this issue & are working with the relevant department heads to ensure that we are consistent with the standards we strive for and we hope that you will give us the opportunity to prove that we can do better on your future visits. Rest assured that we will always strive to improve our services, so that you can experience our hotel and services. We hope that this unpleasant experience does not prevent you from returning to Maia Hotel Jakarta. We look forward to welcoming you back to Maia Hotel Jakarta. Regards, Lifrianty
Dear Mr/Mrs Thank you for staying at Maia Hotel Jakarta and taking the time to share your valuable feedback. We are very sorry to hear about your unpleasant experience during your stay with us, especially regarding rooms that were not… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in November 2024
Verified reviewGreat
No
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewthe lobby is nice, receptionist and the staff are all nice. the room is pretty in size and decoration. not to mention how close it is with thamrin city.
the bedsheet got stains in which i can still close one eye as long it's not a fresh stain. but the moment i go to the toilet i got really dissapointed. the toilet was not clean properly especially the wall at the shower area. the sink is stuck i think as the water goes down like super slowly if i dont stop for a moment the water would probably go outside of the sink. the worst one was that the shower was not working. no water comes out from the shower head. and that was it i go and book another hotel instead so yeah i didn't stay all night here. didn't even slept for one night. was so disappointed
Reviewed: 21 November 2024 · Stayed in September 2024
Verified reviewReviewed: 3 October 2024 · Stayed in August 2024
Verified review