Reviews of Shangri-la Surabaya 5 stars
Jl. Mayjend Sungkono 120, Sawahan, 60256 Surabaya, Indonesia
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI am pleased to have discovered the Shangri-la chain. They offer excellent service. When I asked for a quiet room, they took this into account when allocating my room. The room has comfortable beds and dark curtains and sound proof windows, so we slept very well. The swimming pool area is amazing, and the water has the right temperature. And it is quite a long and in certain parts deep swimming pool, which is great for swimming under water. There is also a life guard to watch the children and lots of children activities. I will definitely book again with Shangri-la.
There are no family rooms in the hotel but we could order an extra cot.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe room is clean and spacious.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewAttentive staff and efficient service!
Nothing
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewvery attentive staff going above and beyond. awesome breakfast buffet.
overpriced laundry.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewExcellent breakfast, Nice swimming pool, friendly staff
It is very nice that children stay for free but the beds are too small to sleep with them.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was good, big selection of food. Nice outdoors sitting area next to the pool.
The internet was not stable and not fast
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewSelf-practice space at Health Club Swimming pool and landscaping Excellent Conceirge Appreciate late checkout till 3pm
Restaurants closed during lunch. Limited menu at Lobby Lounge Not vegetarian or vegan friendly
Reviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBreakfast was a little overpriced and not the best
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe amenities are complete and the cleaning service tidy up the room along the stay.
The hotel is a bit far from shopping centre and restaurants.
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewGood stay
Good stay, neeed to come to explore more soon
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewQuiteness
Plumbing on bathub are leaking, and dirty blanket
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe customer service was excellent throughout the stay. Check in was fast and we were given early check in without having to request. The Hotel also connect and engaged with us via WhatsApp. It is very useful when I need help in food recommendations or how to get around Surabaya conveniently. Every staff is very attentive and friendly. The best thing is the service standard and food quality is very consistent across the globe. It also have all the room amenities. I really enjoy staying at Shangri-La for all my travels.
If I really have to give one, it'd be the location. Unliks Westin and Sheraton which are co-located with shopping malls, I need to walk a bit from Shangri-La to the nearest mall which is about 550m away. It is near enough hence no complain.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in March 2025
Verified reviewReviewed: 14 May 2025 · Stayed in March 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewShower gel is tiny and not practical
Reviewed: 18 April 2025 · Stayed in March 2025
Verified review