The staff left us without saying anything. Luckily, another one replaced her and accommodated our needs upon our check-in.

The lobby, the bed, and spacious parking lot

Stayed in July 2025

the room spacious and the swimming pool is fun

Stayed in July 2025

The carpet and curtains in the room are a bit worn, as is the bathroom. For someone who is very sensitive to everything being tip-top, this should not be a reason to give up booking this accommodation.

Breakfast has lots of options from fruits and cereals to full meals. Staff always at your service, and as I like to wander around the city the location is a 30 minute walk from Lungsir (Taman Kota) - an open square/park which is a central gathering place in the evenings. The lobby of the oldest hotel in town is just magnificent!

Stayed in June 2025

The room condition and access for wheelchair or elderly should be improved though

This property used to be part of world chains hotels, and took over by local. This is quite a nice environmental friendly hotel, with adequate facilities for the whole family members. They even provide wheelchair for difabel or elderly which was very nice

Stayed in April 2025

NA

great swimming pool and spacious clean room

Stayed in May 2025

Sometimes slow service in the restaurant.

Facilities and restaurant food.

Stayed in May 2024

Fruit flies in salad and cut fruits.

Nice cozy bed

Stayed in April 2024

Needs more maintenance in small things like the sink, the closet doors and the light switches

The accessibility, the lovely staffs, the exceptional service and food

Stayed in October 2023

😍 Location is very good n comfort

Stayed in August 2023

Facilities are getting old and can use some refreshment (i.e. old TV, noisy refrigerator)

Great staffs, good location, room and bed are comfortable. Overall cleaness is good.

Stayed in December 2022

Faults 1) The door entry cards do not work - they never have. 2) The TV has appalling reception. 3)The plug in the basin was broken. 4) The carpet was threadbare. I could not get a drink at the bar-what is the point of having a bar if you do not keep it stocked? All the above could be remedied by good management and a sensible investment in room refurbishment.

This is a superb hotel where I have stayed many times. The setting is lovely and the buildings have a perfect old Indonesian style. However ,I think since my first visit virtually nothing has improved and no money has been spent on the accommodation. See below for the reasons I will seriously consider not staying at the hotel again or recommending it to business colleagues. I will be back in Lampung in two months time and will be interested to see if the problems highlighted have been rectified. Breakfast was good and the service at breakfast was excellent.

Stayed in August 2025

Stayed at Akar one night with family. Pleasantly suprised by the overall quality. The common areas and rooms were clean and well-maintained, though not brand new - you can tell the hotel has seen some time, but everything was still good conditions. The pool area was especially nice and inviting, perfect for relaxing, The staff were exceptionally helpful and made us feel welcome throughout our stay. We also enjoyed the food at the hotel restaurant - tasty and well- prepared. Overall Akar offers excellent value for money. A solid choice for a comfortable and affordable stay in Bandar Lampung.

Stayed in July 2025

The sealing in our room was leaking. It took them couple of hours to look if they can fix it and afterwards it took another two hours to arrange another room. The breakfast and the rest of the room facilities are poor. This hotel need’s major renovation, it looks like nothing is change in 30 years.

The cappuccinos at the breakfast was nice. The swimming pool.

Stayed in June 2024

No hot water for showed; limited amount of toilet paper

Location; staff friendly

Stayed in June 2024

None

Tropical resort style swimming pool for adults and kids. Feel so free in here. They improved meals finally so no more complain.

Stayed in April 2024

Good for family

Stayed in April 2024

Undercooked my steak

Great property

Stayed in August 2023

My stay in Sheraton was very relaxing. I really loved the historic aspect of the hotel (the architecture and the interior design) and the GIANT pool. The staff was very welcoming and helpful. I felt very safe and cozy in my room, it was very clean. Would definitely love to come back and would highly recommend.

Stayed in April 2023

This hotel is in dire need of refurbishment. A terrible nights sleep,no TV ,shower V bad value for money Will not visit again until improvements made

Stayed in October 2022

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in January 2024