Reviews of Sheraton Surabaya Hotel & Towers 5 stars
Jalan Embong Malang 25 - 31, Tegalsari, 60261 Surabaya, Indonesia
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewLocation was really great with access to the mall and accessible to food on foot
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation is good, spacious room
No handheld shower at my room type. only available at the other room type which requires an upgrade. Just a personal preference but I don’t like only having fixed head ceiling shower.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewStaffs were very friendly and welcoming.
Room Condition: The room appeared quite dated, with stained sofas and dusty surfaces. The floor tiles also showed signs of heavy staining and seemed unclean. Air Conditioning: The air conditioning unit was quite old and lacked the ability to adjust the temperature digitally, making it difficult to maintain a comfortable environment. Bathroom Issues: The toilet flush was not functioning properly, and the water pressure in the shower was low. Additionally, there was no ventilation in the bathroom, causing the mirror to fog up and take a long time to clear. Lack of Power Outlets: The most concerning issue was the absence of power sockets in both the bathroom and bedroom. This made it impossible to use a hairdryer or charge devices like phones or laptops during my stay.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewExcellent breakfast and amazing hospitality
The 2 bedrooms apartment is very old and hasn’t been renovated for many years. Need improvement.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe location is strategic and convenient, and the hotel offers a wide variety of food items.
no
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewservice is good & friendly staff. Very quick in response to fix the equipment fault.
The room is too old. Renovation is required.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewFacilities, staff, location, food. Just everything.
Nothing.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe hotel location is superb as it is linked to the Tunjungan Plaza. Check-in was a breeze and the front desk were able to provide the rooms close to one another and also the request for the connecting rooms. The service at the breakfast Bromo Cafe was excellent. The staff was very kind to prepare gado-gado and pisang goreng which my sister requested as it was not among the buffet spread.
The pillows were too soft, more firm pillow preferred. The rain shower pressure was low and you may feel less satisfied taking the shower.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified review