The staff there don't smile enough, making them seem unfriendly and aggressive. Some of the restaurant staff don't seem to understand what I'm asking, even though I'm Indonesian and speak Indonesian. Do I have to speak English for them to understand? The male staff in the restaurant, who wears a blue t-shirt, are very friendly and always smile, so I feel comfortable talking to them.

Big pool.. Big Bath Room.. Big Room.. Big Bath tun

Stayed in August 2025

The staff there don't smile enough, making them seem unfriendly and aggressive. Some of the restaurant staff don't seem to understand what I'm asking, even though I'm Indonesian and speak Indonesian. Do I have to speak English for them to understand? The male staff in the restaurant, who wears a blue t-shirt, are very friendly and always smile, so I feel comfortable talking to them.

Big pool, big room and big bath tub

Stayed in August 2025

Some of front office staff forgot to smile, so it looks unfriendly and fierce. Some of the restaurant staff seem bit confused and not understand what m saying.. even though i m indonesian and speak in bahasa indonesia.. but staff in the blue shirt is nice and helpful..

Big pool, Big Room, Big bath room with big bath tub

Stayed in August 2025

Sauna could use some maintenance/upgrade. But overall experience was great at the hotel.

The hotel has great facilities. Pool, spa, gym... all very nice. Breakfast was also very good. Definitely recommend it for guests looking to have a comfortable stay while visiting Lombok.

Stayed in July 2025

Unfortunately there were not enough pool towels each day, everything over priced, menu at restaurant very plain, air con not working correctly. A lack of mopeds to hire - had to go town 5 mins away to Krisnas Bungalows (Wayan was great!).

The pool and the spa were amazing!

Stayed in August 2025

quiet location far from town. Breakfast was great when it was served at the table during the first couple of days. It switched to a buffet later on, probably because more guests arrived. I’m not a fan of buffet-style service; I prefer table service.

quiet, safe resort, good facilities, spacious rooms, pools and spa beach close by across the road

Stayed in July 2025

Nice place. Good pool. Generous breakfast. Hard to get around the area without scooter. Good for exploring nearby Gillis. We used fantastic local guy Norman for Gili tour. (Gili tours and local dinner by Norman)

Stayed in July 2025

The breakfast wasn't the best but still good

Great facilties, lovely setting in a peaceful rural part of lombok by the sea.

Stayed in July 2025

We organized a transfert from the harbor to the hotel months in advance, but nobody showed up without any explanation at the arrival at the hotel. Eventually, Grab was a better and cheaper option.

The structure is amazing, staff is very kind and the facilities are very good. Food and massages are the masterpieces of this place. Great private beach.

Stayed in July 2025

A bit far away from the main activity points on the island. Cleanliness could improve. Laundry was a bit pricey.

A very nice resort, beautiful apartment, great staff, especially Asril, Nyoman and Elva, and a lovely pool. Just a great location for someone looking for peace and tranquility. Overall a great experience.

Stayed in July 2025

The location especially during the low season is really quiet with not much going on outside the resort. And conveyance is required if you need to step out to shops, etc

The resort met expectations. Beach bar which was super chill and kind of private.

Stayed in May 2025

Some menu options were unavailable.

Presentation

Stayed in June 2025

Location is far from the main city, but it's the perfect place if you wanna be isolated with the nature

Peaceful, great landscape, and helpful staff

Stayed in May 2025

A very quiet peaceful and serene place for relaxing. If you wanted to escape from noisy city life, I’ll definitely recommend Sundancer. You can simply just lay at the poolside,enjoying the sun without any distraction. The staffs were very friendly and helpful. Arbar and Dedi, the receptionists were very dedicated with theirs job. The restaurant staffs were very caring and nice. I would say they simply deserve a 5* in their service. Keep it up guys, I hope I’ll see you guys again soon.

Stayed in April 2025

The place didn’t have anything around so be mindful that you will be having lunch and dinner there and the prices are REALLY high for Indonesia.

I really liked the staff, specially Dedy, asril, deni, ardi, yusuf, haris, haidir, dani, akbar and irawan. They were really nice and helpful with us and we had a great time there thanks to their service.

Stayed in April 2025

The owner Dwayne and his staff were amazing and so attentive. It really made our stay memorable!

Stayed in April 2025

The pool, great staff, awesome rooms

Quiet time of the year, great staff, best pool I have ever swam in

Stayed in March 2025

Whilst the WiFi was available everywhere it was a little slow, a very minor point.

The hotel was excellent with an excellent room. The breakfast was great and tasty evening options. The staff were all very friendly including the owner who made time to speak with us. The room was very clean, and the bed very comfortable. The gym was also good.

Stayed in January 2025

The overall condition of the room/parts of hotel has a lot of potential. I think if the owners of the hotel invested in a reno or major maintenance of the entire resort it would be amazing, and only very minor training for some of the staff to lift their skill set taking the hotel to the next level. The fresh juices were watered down, wasn’t a fan of that.

The room we booked was the Ocean View Villa with Private infinity pool. The view of this place was amazing! We were placed on top of the resort, with views of the ocean and island. Driver is available with a phone call to the room (otherwise it is a bit of a walk). They offer a driving service within a 20min radius of hotel as well. From start to finish the service was 10/10 everyone was so helpful and accommodating, I felt at home. I special shoutout to Ardi and Haidir. Thank you for taking care of my husband and I on our honeymoon. They helped us so much with any issues we had. Haidir setup both the romantic dinner (food was delicious) and floating breakfast which made our stay that much more special. We even received a beautiful congratulatory arrangement in our room on the first day. We were so well taken care of. The location of the hotel is far from airport, but it is an island, and the best places are always hidden gems, the drive is so worth it. We went during rainy season I can only imagine it is even more beautiful during peak season. With nearby floating seafood restaurants and tour companies. The hotel made everything very easy for us, including cashing out.

Stayed in January 2025

property is aging. across the street from the ocean; I thought it was oceanfront. no entertainment around. very quiet and grinding poverty just outside the gate. luxury smack up against poverty; a lesson in have's and have-nots.

Restaurant personnel, Yusef and Niluh (and her husband Kokek). they were kind, asked good questions, and were attentive to our needs. Give them a 10 out of 10. Spa personnel and masseuses were also kind and professional; did a good job.

Stayed in January 2025

It is very far from everything, so you have to take the car to get to everywhere. And the transfer at the hotel is 3x so expensive as usual. We had a bad experience as well regarding this. I got a message in booking how much an airport transfer would cost (500.000idr) and when I texted them on WhatsApp (as requested) that we want the transfer the price has been increased to 600.000idr… when we wanted to go somewhere to eat outside the hotel, the receptionist simply said there is no other place and other people come to this restaurant too. I find it very rude, as our need wasn’t filled. We knew that there are restaurant to visit. Luckily we met a nice couple who had a local contact to go snorkeling so we saved 500.000idr not taking the hotels offer. I found the hotel prices ridiculous expensive compared to local prices. They were really focused on the tourists.

It’s a beautiful resort, it’s convenient, the staff is general very friendly. Asril was very nice and friendly as he picked up from the airport

Stayed in January 2025

The beach is nice, but we were unfortunate to have dirty water in the sea with some rubbish. But it was after the rain so it maybe the reason.

The resort is huge and not crowded. The pool is very big. Staff is very attentive. It looks amazing in the evening with all the lights. We enjoyed the spa!

Stayed in November 2024

The distance from the rest of Lombok.

The staff - attentive, helpful, cheerful. Especially Iloh, Yusuf and some other at the cafe. Distance to Gili Kedis - we had a wonderful time snorkelling and lazing on the beaches at the 3 gilis.

Stayed in October 2024

nothing.

During my stay at Sundancer Hotel in Lombok, I had a truly unique and memorable experience. We arrived at around midnight, and while there was no one at the reception due to the late hour, the hotel had made proper arrangements for us to receive our key and all necessary instructions, which made our check-in process smooth. The rooms were incredibly clean, cozy, and had stunning views of Lombok’s pristine nature. One of the aspects I loved most was how peaceful and serene the atmosphere was. The quiet and tranquil environment, combined with the intimate and cozy room setting, made it an ideal place to relax and unwind. The hotel’s restaurant offered a variety of delicious local dishes that were a highlight of our stay. The freshness of the ingredients and the authentic flavors of Indonesian cuisine made each meal a delightful experience. I also want to extend my special thanks to the hotel staff for their professional and kind behavior. Although no one was present when we first arrived, throughout our stay, the staff promptly and efficiently addressed any needs or requests we had, always ensuring we felt well taken care of. Overall, Sundancer Hotel provided an incredibly relaxing and enjoyable experience. I would highly recommend it to anyone looking for a peaceful retreat in Lombok, and I look forward to returning in the future.

Stayed in September 2024