Reviews of Sundancer Residences and Villas Lombok 5 stars
Raya Pandanan, Dusun Pandanan, Sekotong - Lombok, 83365 Sekotong, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI liked nothing about the hotel, it was nothing like the pictures and I refused to stay 2 nights. Hotel also refused a refund.
Unfortunately, the room provided was completely different from the one advertised and did not meet basic safety and cleanliness standards. The issues included: • The room was run-down, damp, and dirty. • The glass door was unsafe and insecure. • Access to the property was extremely difficult, requiring a scooter due to an unusable road. • The facilities and room layout were not as shown in the listing photos. When I raised these concerns with staff, they refused a refund. I was instead moved to a very basic room by the pool, which still did not match what I had booked. Due to these circumstances, I checked out a day earlier than planned.
Dear Jake, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations and that the room did not align with what you had anticipated from the listing. We strive to provide accurate representations of our accommodations, and we regret that in this instance, you felt the room differed significantly from the advertised photos. Your comments regarding cleanliness, safety, and accessibility have been taken seriously and have been shared with our team for immediate review and improvement. While our booking policy is clearly stated as non-refundable, we did our best to address your concerns by offering an alternative room in hopes of making your stay more comfortable. We understand that this solution may not have fully met your expectations, and we regret that you chose to check out early. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Management
Dear Jake, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations and that the room did not align with what you had anticipated from the listing. We strive to provide… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBig pool.. Big Bath Room.. Big Room.. Big Bath tun
The staff there don't smile enough, making them seem unfriendly and aggressive. Some of the restaurant staff don't seem to understand what I'm asking, even though I'm Indonesian and speak Indonesian. Do I have to speak English for them to understand? The male staff in the restaurant, who wears a blue t-shirt, are very friendly and always smile, so I feel comfortable talking to them.
Dear Adriana Leonita, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate your honest feedback regarding our front office and restaurant staff. We’ll make sure to address these points with the team to improve guest interactions. It’s wonderful to hear that the staff member in the blue shirt made a positive impression. We’ll be sure to recognize their efforts. Thanks again for your support, and see you next year! Warm regards, Management
Dear Adriana Leonita, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate your … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBig pool, big room and big bath tub
The staff there don't smile enough, making them seem unfriendly and aggressive. Some of the restaurant staff don't seem to understand what I'm asking, even though I'm Indonesian and speak Indonesian. Do I have to speak English for them to understand? The male staff in the restaurant, who wears a blue t-shirt, are very friendly and always smile, so I feel comfortable talking to them.
Dear Ms. Adriana Leonta, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate your honest feedback regarding our front office and restaurant staff. We’ll make sure to address these points with the team to improve guest interactions. It’s wonderful to hear that the staff member in the blue shirt made a positive impression. We’ll be sure to recognize their efforts. Thanks again for your support, and see you next year! Warm regards, Management
Dear Ms. Adriana Leonta, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate yo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBig pool, Big Room, Big bath room with big bath tub
Some of front office staff forgot to smile, so it looks unfriendly and fierce. Some of the restaurant staff seem bit confused and not understand what m saying.. even though i m indonesian and speak in bahasa indonesia.. but staff in the blue shirt is nice and helpful..
Dear Ms. Adriana Leonita, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate your honest feedback regarding our front office and restaurant staff. We’ll make sure to address these points with the team to improve guest interactions. It’s wonderful to hear that the staff member in the blue shirt made a positive impression. We’ll be sure to recognize their efforts. Thanks again for your support, and see you next year! Warm regards, Management
Dear Ms. Adriana Leonita, Thank you so much for your kind words and for choosing to stay with us again next year — we look forward to welcoming you back! We’re glad you enjoyed the spacious pool, rooms, and bathrooms. We also appreciate yo… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe hotel has great facilities. Pool, spa, gym... all very nice. Breakfast was also very good. Definitely recommend it for guests looking to have a comfortable stay while visiting Lombok.
Sauna could use some maintenance/upgrade. But overall experience was great at the hotel.
Dear Mr. Guilherme, Thank you for your kind review. We’re delighted to hear you enjoyed our facilities, including the pool, spa, gym, and breakfast. Your recommendation means a lot to us! We appreciate your feedback regarding the sauna and will certainly look into maintenance and upgrades to enhance the experience. We look forward to welcoming you back on your next visit to Lombok. Warm regards, Management
Dear Mr. Guilherme, Thank you for your kind review. We’re delighted to hear you enjoyed our facilities, including the pool, spa, gym, and breakfast. Your recommendation means a lot to us! We appreciate your feedback regarding the sauna an… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLovely resort and staff. Limited food options
In the middle of nowhere and only 1 restaurant available because there’s nothing else around
Dear Mr. Alison, Thank you for your kind words and for taking the time to share your experience. We’re glad to hear that you enjoyed the resort and appreciated the hospitality of our team. We understand your concerns regarding the limited dining options and the remote location. While many guests value the seclusion for relaxation, we also recognize the importance of convenience and variety. Your feedback is very helpful and will be considered as we continue to improve our services and offerings. We truly appreciate your stay and hope to welcome you back again in the future. Warm regards, Management
Dear Mr. Alison, Thank you for your kind words and for taking the time to share your experience. We’re glad to hear that you enjoyed the resort and appreciated the hospitality of our team. We understand your concerns regarding the limited… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe pool and the spa were amazing!
Unfortunately there were not enough pool towels each day, everything over priced, menu at restaurant very plain, air con not working correctly. A lack of mopeds to hire - had to go town 5 mins away to Krisnas Bungalows (Wayan was great!).
Dear Mr. Carl, Thank you for taking the time to share your feedback. We're very happy to hear you enjoyed our pool and spa facilities — they are indeed some of our favorite features as well. We’re truly sorry to hear that certain aspects of your stay did not meet expectations, including the availability of pool towels, the restaurant menu, and air conditioning. Your comments are very helpful and will be shared with our team as we work to improve both service quality and guest experience. We also appreciate your note about transport options and understand how important convenient moped access can be in our location. Thank you for bringing it to our attention. We hope to have the opportunity to welcome you back again in the future — with a more complete and satisfying experience. Warm regards, Management
Dear Mr. Carl, Thank you for taking the time to share your feedback. We're very happy to hear you enjoyed our pool and spa facilities — they are indeed some of our favorite features as well. We’re truly sorry to hear that certain aspe… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewA beautiful slice of paradise in West Lombok, Sundancer is hidden away from the hustle and bustle of the northern Gilis and Kuta Lombok in the south. Enjoy the amazing sunsets with a chance to see both Mt Rinjani and Mt Agung at the same time and relax with the wonderful staff taking care of you! Centrally located amongst the "Secret Gilis" there are lots of great snorkelling and diving opportunities. The breakfast is amazing, the restaurant serves up very tasty meals in general, the spa and jacuzzi are excellent, there are entertaining barbeque and traditional buffet nights and the grounds are so well kept it's beautiful. I enjoyed seeing the bats flying past at sunset, the occasional monkey in the hills and the chorus of geckos at night. Thank you very much to Elva, Nyoman, Dani, Haidir, Niluh, Muzan, Agus, Kadek, Yusuf, Deni, Candra, Harris and Zul for making us feel so at home in this beautiful part of the world.
Rooms are a bit worn out but the new management team are actively updating them. Food is pricey as you are quite isolated, expect to pay double/triple what you would at a local warung.
Dear Mr. Patlicio, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments as they help us enhance our guest experience. We hope to welcome you again soon. Kind regards, Management
Dear Mr. Patlicio, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comme… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewquiet, safe resort, good facilities, spacious rooms, pools and spa beach close by across the road
quiet location far from town. Breakfast was great when it was served at the table during the first couple of days. It switched to a buffet later on, probably because more guests arrived. I’m not a fan of buffet-style service; I prefer table service.
Dear Mr. James, Thank you very much for your thoughtful review. We’re delighted to hear that you enjoyed the peaceful atmosphere, spacious rooms, and our facilities. It’s always encouraging to know our guests felt safe and comfortable during their stay. We also appreciate your feedback regarding the breakfast service. Your preference for table service is noted, and we understand how this change may have impacted your experience. As guest numbers vary, we occasionally adjust the service format, but your input helps us to better consider how these decisions affect our guests. Thank you once again for your valuable comments. We hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Management
Dear Mr. James, Thank you very much for your thoughtful review. We’re delighted to hear that you enjoyed the peaceful atmosphere, spacious rooms, and our facilities. It’s always encouraging to know our guests felt safe and comfortable duri… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat pool.
Facilities were unsafe. Electricity running through the water fountain that we touched. The decking was unsafe as my daughter put her foot through one of them. There was a leak in our bathroom. We advised the hotel owner and hotel staff of these issues and not once did they apologise or rectify. Service for a 5* star hotel was terrible.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewNice place. Good pool. Generous breakfast. Hard to get around the area without scooter. Good for exploring nearby Gillis. We used fantastic local guy Norman for Gili tour. (Gili tours and local dinner by Norman)
Dear Mr. AND, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments as they help us enhance our guest experience. We hope to welcome you again soon. Kind regards, Management
Dear Mr. AND, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments a… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNice location to relax, very quiet and isolated. Nothing around just beach and hotel. No restaurants and shops everything very far. Nice smiles from the staff.
No safety 90 stairs to the room, tiles very uneven and no stair railing hill up. No safe deposit box in the room only 1 box on the desk off the reception for everyone to use it - if you leave something you will get scrap paper with your name 😒 Food not tasty early breakfast old pastries and croissants from day before very hard . Dinner time pizza uncooked have to send it back 2 to the kitchen then was just ok. Next restaurant 30 minutes away . By hotel transport 300K . Cleanness “0” maybe very basic. My towel after 2 days were folded and put back on the shelf. This is not acceptable for any ⭐️hotel. My room floor was cleaned after requesting it. In room 2 A/C with only one working. Two TV’s with no reception.
Dear Ulrike, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. Your comments regarding the cleanliness, facilities, and food quality are taken very seriously. Please be assured that we are addressing these issues internally to ensure better service moving forward. Guest safety and comfort are our priorities, and we regret that we fell short during your visit. While we are glad to hear that you appreciated the peaceful location and the warm smiles from our staff, we recognize that there are many areas we must improve. Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope you may consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Management
Dear Ulrike, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. Your com… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewEveryone is so helpful and friendly, also happy to help. Spa was amazing and so was the pool. And they put on activities every couple of nights.
There was nothing I didn’t like how ever they are remote so if you need to go to the shops you can’t.
Dear Ms. Tania, Thank you very much for your wonderful review. We truly appreciate your kind words and are thrilled to know that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm regards, Management
Dear Ms. Tania, Thank you very much for your wonderful review. We truly appreciate your kind words and are thrilled to know that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you b… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat facilties, lovely setting in a peaceful rural part of lombok by the sea.
The breakfast wasn't the best but still good
Dear Mr. Deepak, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments as they help us enhance our guest experience. We hope to welcome you again soon. Kind regards, Management
Dear Mr. Deepak, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comment… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewEverythinh
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation was beautiful The design and layout of the villa and space were excellent .
Property was filthy We spotted a rat and heard it at night rustling through a bag of biscuits we stupidly left open. It had been living there for a while as there were droppings across the bedrooms, inside beds (on bed sheets) and over the bathroom floors and in the bath tub. I shared pictures with them and booking.com. There was a weird smell in the room probably from the rat droppings. When we went in to shower the drains were blocked. When they came to clean up the cleaners realised that there were massive clumps of hair in the shower strainer of the drain. Appalling cleaning standards. They then changed my villa and offered me a 90mins spa treatment for me and my wife. They are so laid back and mismanaged, they clearly don’t check or inspect their villas before customers check in. The beach around the resort is beautiful but heavily polluted with plastic, glass bottles and litter. I rarely complain about places I stay in but for this resort to claim its 4/5 star is a massive inaccuracy. Lombok and Indonesia is beautiful but a long way to go with standards of hotel accommodation, particularly around cleanliness.
Dear Mr. Samir, Thank you for taking the time to leave your review. We’re sorry to hear that your stay did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us and will be taken into serious consideration as we continue to improve our services. We hope to have the opportunity to welcome you again in the future. Sincerely, Management
Dear Mr. Samir, Thank you for taking the time to leave your review. We’re sorry to hear that your stay did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThis property is just OK. But it is advertised as a 5 star resort which it definitely is not. The facilities are fine but a bit dated with the beach area very poorly maintained. The rooms do look like the pictures and are big and clean, so that is one of the main positives of this hotel. The pool area is nice but again dated needs some maintenance and a few more umbrellas
The food was really bad. Breakfast was buffet that was ok passable but lunch and dinner from the restaurant/ beach bar were very bad. We filled up on french fries for the stay. Unfortunately there are very few restaurants close by so you are almost forced to eat the resort food which was extremely overpriced for the quality. For a five star resort this has to be improved. They add a 21% tax/ service fee onto all menu items which in all honesty was not appropriate given that the service was sometimes a bit rude. Not all the staff but some were quite unpleasant. And very slow. The food was our main issue which ended up in us cutting our stay short by one day.
Dear Ms. Eve, Thank you for taking the time to leave your review. We’re sorry to hear that your stay did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us and will be taken into serious consideration as we continue to improve our services. We hope to have the opportunity to welcome you again in the future. Sincerely, Management
Dear Ms. Eve, Thank you for taking the time to leave your review. We’re sorry to hear that your stay did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us a… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe structure is amazing, staff is very kind and the facilities are very good. Food and massages are the masterpieces of this place. Great private beach.
We organized a transfert from the harbor to the hotel months in advance, but nobody showed up without any explanation at the arrival at the hotel. Eventually, Grab was a better and cheaper option.
Dear Ms. Aline, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments as they help us enhance our guest experience. We hope to welcome you again soon. Kind regards, Management
Dear Ms. Aline, Thank you for sharing your feedback with us. We’re pleased to know that certain aspects of your stay met your expectations. At the same time, we recognize there’s always room for improvement, and we appreciate your comments… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewA very nice resort, beautiful apartment, great staff, especially Asril, Nyoman and Elva, and a lovely pool. Just a great location for someone looking for peace and tranquility. Overall a great experience.
A bit far away from the main activity points on the island. Cleanliness could improve. Laundry was a bit pricey.
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewHotel has potential (nice rooms,good swimming pool, nice restaurant, clean)
Complete dissappointment. Would not recommend. It was the most expensive hotel of our entire trip in Bali, Gili and Lombok and by far the worst experience. Staff has no clue what they are doing (raw omelet served is just an example), location is really remote, prices are quite high, quality is really poor. Especially breakfast is very poor quality. If we had known we would not have booked.
Dear Ms. Cludia, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the issues you encountered during your stay. This is not the level of service we aim to provide. We take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future. Sincerely, Management
Dear Ms. Cludia, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the issues you encountered during your stay. This i… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewEverything, especially the super friendly staff
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThey clean the pool every day
The prices at the hotel are insane. At least 5 to 6 times the market price. Everywhere the big water costs you 10-15 but at the hotel is costs 30 for a small bottle. In Lombok a juice costs 15 whereas at Sundacer a juice costs 65. They start playing awful musik from 7 am in the restaurant and at the beach. The room itself is big. You will find a kitchen which by itself is useless because you do need it and because it is completely empty (not cutlery, not utilities etc.). We had only one roll of toilet paper half finished :-). The apartment was full of ants (see the picture, the little black dots). I wonder how they survived until now.