The shower was clogged. Breakfast was quite basic not very western like they say.

Good location close to the main street with a lot of food options and a big mall. Pool with a nice view.

Stayed in August 2025

We were able to see the ocean from the room in the 11th floor. The view from the rooftop bar/pool was amazing. Food and drinks there, were excellent. The family room was spacious and practical.

Stayed in August 2025

The pool and pool bar were great. Excellent views. Helpful staff.

Stayed in August 2025

Be prepared to be woken by the 4am call to prayer. Bring some good ear buds as we were unfortunately woken up. This wasn’t a problem tho!

Only one night stop over to travel on from the airport. Comfortable and spacious rooms. We got a complimentary upgrade from the reception staff which was lovely, to get a large room and a mini fridge and kettle.

Stayed in August 2025

The rooms are alright but as stated previously from other guests - the bathroom could need some modernization. Also, the breakfast was not our favorite. It is mainly local food - which is great - but not really clear what includes Fish, meat etc. For Western people, it might be a little spicy. All in all, we would stay here again!

We really liked the area the hotel was located as close by there were many Restaurants and Shops where you can try Indonesian food. The Pool was also good and the staff gave some good recommendations regarding local restaurants. The Pool area is really nice to relax in the evening and see the sunset.

Stayed in July 2025

It was oke,.. breakfast oke. Staff oke. View from roof really good

Good location

Stayed in July 2025

Limited breakfast choices, also the menue list quite limited

Very friendly and helpfully staff. Beds were very comfortable

Stayed in July 2025

Only a small thing but a fridge in the room would be nice.

The hotel was good and the location was great. Staff helpful and friendly. The rooftop pool and bar were great to cool down in. Excellent value overall.

Stayed in July 2025

The shower could have been a little cleaner and the drain was somewhat clogged, but otherwise everything was perfect.

It is nicely located with cafes and restaurants in walking distance. The rooftop is really nice to sit and watch the sunset.

Stayed in June 2025

Every night three chants from mosque below the hotel.

Stayed in July 2025

Very noisy during night, unable to sleep well.

Value for money, City Centre, Clean Room

Stayed in June 2025

Great rooms and friendly staff. Laundry service is fast. Fair prices.

Stayed in May 2025

Bathroom has a bit of wear and tear, might need a little re-grouting in places as people might mistake natural decolouring as mould.

Nice location to put you right in the middle of Surabaya, the rooftop bar gives a great view of the city, the room was large and clean and the bathroom was also large and clean. Reception area is also very clean and is inviting and relaxing. The receptoin staff helped me contact a driver that didnt get my booking to visit Mt. Bromo, if it wasnt for them i would never have gotten on my trip, i am gratefull they spend a good 10-15 mins to assist me. Water bottles complementary in the room and cleand and beds made daily. Staff were great with a few suggestions on eateries and other points of interest to visit whilst there. Rooftop bar had a nice vibe and even had live music and chilled out pool on the roof. Bed was huge and very comfortable

Stayed in May 2025

Pool closes early, too expensive restaurant, location not very good

The beds are good, friendly staff

Stayed in June 2025

I had a very noisy neighbour, but not the fault of the hotel and be aware, the floor around the swimming pool is very slippery when you have wet feet, i fell.

The location very central, the staff and the food (you can eat there).

Stayed in April 2025

The "riverview" is more like a dowdy canal but the view from the pool is outstanding. A little far from anything resembling an eatery.

Breakfast was good. A little far from other eateries with about a 20 minute walk to a nearby (huge) shopping mall, but the upstairs restaurant near the pool was very good for a coffee. Nightly entertainment.

Stayed in March 2025

- staff was kind and helpful - good location - rooftop was nice with pool - room was tidy and clean

Stayed in April 2025

Not eco friendly at all. No water refill station or facility. You need to buy small plastic bottles of water every time.

Good location, good value for money, clean

Stayed in March 2025

We ordered food from the rooftop bar by the pool and the service charge/tax that was added on was a bit of a shock. Maybe it can be included in the price of the food so people know the total price before ordering. Room was super clean but the shower was blocked and kept flooding; cleaners just need to remember to remove hair from the drains every so often to stop it building up. My friend removed it :) :)

Room was lovely and comfortable. Staff were friendly. Roof top pool was an added bonus, nice to relax up there. Welcome drink was simple but free.

Stayed in March 2025

Cooles Hotel in Stadtnähe.

Stayed in March 2025

It is impossible to give a second key to the room, not very convenient if you return to the room separately or if one of you needs to go down. Without a key you will not be able to get into the elevator, and the lights in the room will be off.

Comfortable room for a family, quite spacious. Close to the city center and large shopping malls.

Stayed in February 2025

Access to alternative nearby cafes and restaurants was limited and you needed a Grab to get there, since the roads were not safe for pedestrians.

The rooftop pool was special, with a view across all the city. The restaurant was also on the same level and allowed for dinner and drinks with the same spectacular view, especially at night. The family room was large, with plenty of space for 1 x king and 1 x double bed, plus a desk and space AND lounge seating area.

Stayed in January 2025

This was another hotel where the safe in the room wasn't working, which seems a common theme to Javanese hotels! A mild irritation but as access to the floors where guests stay is restricted it's not too much of a worry.

The hotel's in a great location for the old part of Surabaya. Our room was large, with good facilities, spotlessly clean and with a really comfy bed. It was also quiet. The rooftop bar and swimming pool are a real bonus. There was live music in the bar the night were were there and the young couple playing were really rather good. We didn't get to use the swimming pool as we were only staying one night but it looked very clean and inviting. The views from the roof are great. All in all we were pleasantly surprised by our stay and would come back.

Stayed in January 2025

The food is ok but not outstanding, but again quite ok for a 3 star The coffee can be improved

It is rather a 4 star given the comfort and the amenities and extras including that awesome rooftop pool

Stayed in January 2025