If I could suggest a few improvements, the Wi-Fi connection in our room could be a bit faster, as we found it quite slow at times. It would also be great if the in-room TVs included apps like Netflix, since many of us don’t watch the usual hotel channels anymore. Providing more face towels or small towels would be appreciated, too. For the breakfast experience, it might help if some of the kitchen staff learned a bit of basic English, as I found it challenging to request a specific type of coffee. Offering oat milk as an alternative would also be a nice touch for guests who can’t have dairy. Lastly, the gym could be a little bigger to match the overall standard of the hotel, as it feels quite small for such a premium property.

The staff here have been incredibly helpful and genuinely friendly, which made our stay all the more enjoyable. The hotel is located in a gated compound, so it feels very safe—quite a pleasant surprise to find such a stylish, premium property in one of the busier parts of South Jakarta. Breakfast was absolutely worth it, with an impressive variety of dishes to choose from—so many, in fact, that I couldn’t try them all in one stay! The location is also a huge plus, being just a short walk to the MRT station, making it easy to get around. The cleanliness, attention to detail, and overall premium atmosphere truly elevate the experience here.

Stayed in August 2025

There were some little things that could have been better. The doors let in too much noise, the gym barely has any equipment, etc.

The staff was very friendly and helpful.

Stayed in July 2025

beautiful place. will definately come back

Stayed in July 2025

Nothing!

Amazing hotel with lovely staff. 5 star service, quality and cleanliness

Stayed in May 2025

The staff was very accommodating and the pool was great

Very friendly and always very helpful

Stayed in March 2025

Friendly staffs, delicious food, comfortable room.

Stayed in February 2025

Been in multiple top rated and 5 star hotels in Jakarta, yet Sutasoma won the best hotel ever in terms of all services! place is beyond expectations, well and luxurious belt, super clean, super safe, delicious dining for both breakfast and its in-house dining experience, room is well equipped with cozy ambiance! toped up with amazing staff whom literally around the clock helping and assisting with a smile, mad respect and much love to every single person behind Sutasoma Team ❤️. Place is highly recommended for those who will appreciate the various aspects of hospitality and inspired by meaningful details. Do not forget to order a coffee whenever you can grab one cause they are just sooooo good at making a piece of art behind that serving cup of coffee ❤️

Stayed in January 2025

None

Clean and fresh, very comfortable room.

Stayed in December 2024

Part of Tribrata

Stayed in December 2024

Nothing... all good.

The bed and the breakfast

Stayed in July 2024

N/a

Clean, kind and efficient!

Stayed in July 2024

Super clean hotel, good working airconditioning staff extremely helpful and friendly and great breakfast!

Stayed in July 2024

No conditioner. Other than that everything was great.

It's a small but cosy and comfortable hotel. Rooms was big enough for the 4 of us. Took the executive room.

Stayed in May 2024

Nothing!

Such a beautiful, elegant and classy hotel! Room was spacious and so luxurious. Excellent amenities and staff were so kind and wonderful.

Stayed in March 2024

The wall is thin...i can hear people from next door :( The bed not good enough, it makes some annoying sounds...

Breakfast was awesome, staff was nice

Stayed in March 2024

Pleasant hotel, courteous staff, very quiet. Breakfast is recommended, just around the corner from the hotel is a small Korean neighbourhood where you can eat quite well. When travelling to Southeast Asia, always use the Grab app to find taxis or motorbikes.

Stayed in February 2024

No thing

Very clean and comfortable,I travel for work a lot and this one of only few hotels make me decide to come back when I’m in Jakarta, staff are polite and nice specially (Amanda ) she is genuinely nice

Stayed in January 2024

Everything is great, stunning hotel and friendly staff.

Stayed in December 2023

Not much to dislike.

The rooms were nice, spacious and clean. The staffs were helpful and friendly. Highly recommended.

Stayed in December 2023

Everything was good

Clean and nice bed

Stayed in December 2023

Location might be a bit far from other main attractions and Jakarta traffic not helping at all. No Aglio Olio for the spaghetti during breakfast.

Great hospitality, staff were good. Beautiful breakfast seating area, good breakfast spread and lavish looking hotel.

Stayed in December 2023

Hot water for shower not hot enough.

Superb breakfast with variety and quality. Nice decoration and facilities. Extremely helpful personnel that supported us during our early sunrise check-in despite not planned.

Stayed in November 2023

There’s nothing that I dislike about this hotel. Everything was just beautiful; the staffs, the environment and our entire stay.

Stayed in September 2023

nothing, we like everything :-)

This place is like a homecoming, far away from home. Every time we are in Jakarta, we always stay at this hotel. We really like the location, the staff is wonderful and very friendly and the hotel is just perfect for us. Everyone in this hotel is so friendly and helpful. We enjoy staying there every time and look forward to our next visit. What we like most about this hotel is the people. Due to the size of the hotel, the atmosphere is very informal. After a few stays there, the staff know us and are always willing to help us and have a quick chat.

Stayed in November 2023