Reviews of Sutasoma Hotel 4 stars
Jalan Darmawangsa III No. 2, 12160 Jakarta, Indonesia
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff here have been incredibly helpful and genuinely friendly, which made our stay all the more enjoyable. The hotel is located in a gated compound, so it feels very safe—quite a pleasant surprise to find such a stylish, premium property in one of the busier parts of South Jakarta. Breakfast was absolutely worth it, with an impressive variety of dishes to choose from—so many, in fact, that I couldn’t try them all in one stay! The location is also a huge plus, being just a short walk to the MRT station, making it easy to get around. The cleanliness, attention to detail, and overall premium atmosphere truly elevate the experience here.
If I could suggest a few improvements, the Wi-Fi connection in our room could be a bit faster, as we found it quite slow at times. It would also be great if the in-room TVs included apps like Netflix, since many of us don’t watch the usual hotel channels anymore. Providing more face towels or small towels would be appreciated, too. For the breakfast experience, it might help if some of the kitchen staff learned a bit of basic English, as I found it challenging to request a specific type of coffee. Offering oat milk as an alternative would also be a nice touch for guests who can’t have dairy. Lastly, the gym could be a little bigger to match the overall standard of the hotel, as it feels quite small for such a premium property.
Dear Mr. Muhammad Hafriz, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for choosing Sutasoma Hotel as your soulful destination during your recent stay. It was a true pleasure and honor to welcome you as our guest. We sincerely appreciate your kind compliments and valuable feedback. Your satisfaction means a great deal to us, and we are especially grateful for your input regarding in-room wifi, TV Apps, Bathroom amenities, Gym and Breakfast Experience. Please rest assured that your feedback has been well received, and we are actively working on improvements to enhance the experience for all our guests. At Sutasoma Hotel, we remain fully committed to delivering exceptional service and creating meaningful, memorable experiences for everyone we have the privilege to host. Once again, thank you for your visit. We look forward to the opportunity of welcoming you back in the near future Best Regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Mr. Muhammad Hafriz, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for choosing Sutasoma Hotel as your soulful destination during your recent stay. It was a true pleasure and honor to welcome you as ou… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe rooms are nice and clean, but there’s very little space.
1. At check-in, I was given the wrong room. 2. There were issues with hot water. 3. Every time I entered the hotel, I was asked if I was staying there. 4. During breakfast, you might be seated with strangers due to a lack of tables — and you’ll have to listen to someone chewing right next to you. 5. The food at the hotel is mostly Indonesian. I tried the club sandwich, and it came with a smell of spoiled chicken.
Dear Ms. Popova, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for sharing your feedback. We apologize that some aspects did not meet your expectations. We always strive to maintain our quality and your feedback is surely valuable for our improvement. We are committed to always deliver the best service to all our guest. We hope we would have the chance to welcoming you back in the future and change your impression of our hotel. Best Regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Ms. Popova, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for sharing your feedback. We apologize that some aspects did not meet your expectations. We always strive to maintain our quality and your fee… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and helpful.
There were some little things that could have been better. The doors let in too much noise, the gym barely has any equipment, etc.
Dear Mr. Deitersen, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for choosing Sutasoma Hotel as your soulful destination during your recent stay. It was a true pleasure and honor to welcome you as our value guest. We sincerely appreciate your kind compliments and valuable feedback. Your satisfaction means a great deal to us, and we are especially grateful for your input regarding the capacity of our room doors and gym. Please rest assured that your feedback has been well received, and we are actively working on improvements to enhance the experience for all our guests. At Sutasoma Hotel, we remain fully committed to delivering exceptional service and creating meaningful, memorable experiences for everyone we have the privilege to host. Once again, thank you for your visit. We look forward to the opportunity of welcoming you back in the near future Best Regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Mr. Deitersen, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for choosing Sutasoma Hotel as your soulful destination during your recent stay. It was a true pleasure and honor to welcome you as our valu… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewbeautiful place. will definately come back
Dear Ms Kim, Greeting from Sutasoma Hotel & TheTribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. We’re truly delighted to hear that you had a Soulful experience during your stay with us. It brings us great joy to know that our team was able to provide you with excellent service and leave a positive, lasting impression. Your satisfaction is our highest reward, and your kind words are deeply appreciated by the entire team. Should there be anything we can do to enhance your future stays, please don’t hesitate to let us know. It has been a pleasure having you as our guest, and we sincerely look forward to welcoming you back again soon. With warmest regards, Ferri Irawan - General Manager Sutasoma Hotel & TheTribrata Convention
Dear Ms Kim, Greeting from Sutasoma Hotel & TheTribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. We’re truly delighted to hear that you had a Soulful experience during your stay with … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewAmazing hotel with lovely staff. 5 star service, quality and cleanliness
Nothing!
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewFriendly staffs, delicious food, comfortable room.
Dear Mr. Chang, Richard Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to hear that our team provided you with excellent service and have made a positive and lasting impression on you. If there’s anything we can do to serve you further, let us know. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Kind regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Mr. Chang, Richard Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to hear… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in November 2024
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewBeen in multiple top rated and 5 star hotels in Jakarta, yet Sutasoma won the best hotel ever in terms of all services! place is beyond expectations, well and luxurious belt, super clean, super safe, delicious dining for both breakfast and its in-house dining experience, room is well equipped with cozy ambiance! toped up with amazing staff whom literally around the clock helping and assisting with a smile, mad respect and much love to every single person behind Sutasoma Team ❤️. Place is highly recommended for those who will appreciate the various aspects of hospitality and inspired by meaningful details. Do not forget to order a coffee whenever you can grab one cause they are just sooooo good at making a piece of art behind that serving cup of coffee ❤️
Dear Mr. Alqabbani, Nawaf Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to hear that our team provided you with excellent service and have made a positive and lasting impression on you. If there’s anything we can do to serve you further, let us know. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Kind regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Mr. Alqabbani, Nawaf Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to he… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewClean and fresh, very comfortable room.
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Dear Ibu Arie Yulianti, Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to hear that our team provided you with excellent service and have made a positive and lasting impression on you. If there’s anything we can do to serve you further, let us know. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Kind regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
Dear Ibu Arie Yulianti, Greeting from Sutasoma Hotel & The Tribrata Convention! Thank you so much for the stars rating and your exquisite reviews of our hotel. It's so great to hear you enjoyed your experience with us. Happy to hear… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in December 2024
Verified reviewPart of Tribrata
Dear Mrs. Gevi Sinta, Warmest greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your Soulful accommodation to stay. Thank you also for sharing your pleasant experience during your stay, your happiness and satisfaction during your stay are always becomes a very valuable motivation for us to always meet guest expectations and make our hotel a comfortable place for all guests. We are committed to always meeting the expectations of every guest, and also providing the best service. Once again, we say Thank you and Warm Regards, Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention
Dear Mrs. Gevi Sinta, Warmest greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your Soulful accommodation to stay. Thank you also for sharing your pleasant ex… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified review