When we arrived, we found the bathroom a bit flooded because the tap on the sink hadn’t been closed properly. Since we arrived later in the afternoon and had another appointment to catch, we asked if a new room could be prepared. Unfortunately, no other rooms were available at the time, so it took a little while for the bathroom to be cleaned.

The location is great. It’s within walking distance of the big Tunjungan Mall, where you can find almost everything. You can use the pedestrian overpass right in front of the hotel, which even has an elevator. It is very convenient if you’re bringing a baby stroller like we did. I’m not sure if it’s safe to use very late at night, but when we got back to the hotel around 8:30 pm, it was still fine. The breakfast had a nice variety of food. Before our arrival, we also received a WhatsApp message asking about our arrival time, and the staff were very helpful throughout our stay.

Stayed in August 2025

The shower head is fixed. Not a big problem just dont fit my habit.

The staff was nice. The room was big for one person.

Stayed in August 2025

The biggest shopping mall is just a minute away, so the location is great, though you do hear the street noises during the night. Everything was clean, the staff was nice.

Stayed in July 2025

None

The front desk personnel were helpful, excellent to deal with and spoke English. I arrived early and used their baggage storage prior to the 2pm check in. I was pleasantly surprised to be assigned a room located on the top 17th floor with an amazing view of the city. Being so high up also meant that the room was very quiet with no street noise. The enormous Tunjungan Plaza shopping center with a food court and Hero Supermarket is conveniently located across the street and is a 5 minute walk away using the pedestrian bridge located in front of the hotel. Security was excellent with a 24 hour front desk, key card access for both the elevator and room and a safe provided within the room. The room was exactly as depicted in the photos and larger than expected. The bed and pillows were very comfortable. The AC unit kept the room nice and cool. The room was spotlessly clean including the bathroom. The shower water was strong and had consistent hot water with shampoo, body wash and toiletries provided. The wi-fi was also fast and consistent. Bottled drinking water, coffee, tea, and sugar packets were provided and replenished if used daily during room cleaning. The mini fridge kept the drinking water cool. I did not eat any meals at the hotel. I found my overall experience to be exceptional and would recommend anyone to stay here when visiting Surabaya.

Stayed in June 2025

Nothing

Staff was very friendly and helpful. On checking in, I suddenly realised that I forgot to cancel 2 other rooms due to some family members who couldn't make it but the staff with a smile, assured me that he would help me out. And indeed he did. I was not penalised.

Stayed in April 2025

Comfortable and friendly staffs

Stayed in May 2025

Everything, all good 1000% recommend it

Stayed in March 2025

That I couldn't stay longer

EVerything

Stayed in February 2025

Nil

Good location Friendly staff

Stayed in March 2025

nothing. it was a pleasant stay for us

The meals that we ordered were delivered quite fast

Stayed in December 2024

There is nothing to dislike.

The hotel's location is conveniently across from Tunjungan Plaza, offering excellent value. The friendly and accommodating staff enhance the experience. Its proximity to Tunjungan's nightlife is also convenient, and I have enjoyed previous stays there.

Stayed in February 2025

Friendly staff, complete breakfast buffet, clean, nice swimmingpool.

Stayed in January 2025

None

Close to within city area,which is good for strolling around and visiting nearby mall

Stayed in December 2024

I can find 1-2 tiny cockroaches in the room. Overall clean hotel.

The staff were very friendly and helpful. Room service was fast. Very good location - next to a grand mall, Tunjungan Plaza & max 30mins to airport (non-peak)

Stayed in December 2024

We would like to have better coffee and tea options. Fridge in the room not properly working.

Spacious and pleasant room with plenty of natural light! Kind and diligent staff. Comfortable bed and useful desk. Nice shower. Wide variety of options for breakfast. We didn't stay long so we couldn't enjoy the pool.

Stayed in December 2024

Nothing

Breakfast in the hotel is so good , menu is changed everyday , many choices

Stayed in November 2024

Room is not sound proof, so I can hear people walking outside, or ringing the bell to other room, and even worse, cars from the main road. So, I couldn't have a good sleep that night. Bathroom doesn't have bath shower and shower's handle is broken. TV is small for the size of the room. Wifi doesn't really work good. And as a moslem, when I request for praying mat, OMG, it's so awful!!!!

choice of buffet breakfast, it's amazing, but the taste is standard Location is right across the famous Tunjungan Plaza

Stayed in October 2024

Nearest tunjungan mall & tunjungan street

Stayed in October 2024

So near to shopping mall & tunjungan street

Stayed in October 2024

Nothing.

The staff was very helpful and friendly. The rooms are clean and big, short way to mall.

Stayed in September 2024

The shower head isn’t working properly. The water pressure was quite low. And the lobby is a bit warm.

The hotel location is super exceptional. Near to Tunjungan Plaza and walking distance to Hotel Majapahit and the Tunjungan streets. The bed is thick and comfortable. The staff were all friendly and accommodating. The room service is also 24hr. Recommended!

Stayed in October 2024

We arranged with the hotel a pick-up from the airport. Pick-up was very convenient and the driver was very friendly. We had a nice conversation during the whole ride to the hotel. Upon arrival at the hotel we were greeted by once again very friendly staff and manager and had a short conversation. Check-in went smoothly. Our baggage was handled by staff and brought to the room. Joint rooms were arranged for our stay and the rooms itself were spacious and clean. Breakfast was amazing with a variety of Indonesian and Western food. Special compliments / thanks to hotel staff member named Fery who helped and welcomed us greatly during our stay and we were able to have multiple great conversations with. The hotel is conveniently located next to Tunjungan Plaza for if you like shopping (we did ;)). Arranging a taxi (Grab) is easy as taxi's can drive up to the lobby. The hotel has a small gym and pool facilities which are great to use during stay.

Stayed in September 2024

Cleanliness and bedsheets condition. Room air con was not really cool and the air con fan speed was slow and could not be made faster or stronger.

Hotel location is great... Right in the heart of Surabaya.

Stayed in September 2024

Car parking area

Location, Foods, Room, staff services

Stayed in August 2024