Reviews of Swiss-Belinn Tunjungan Surabaya 3 stars
Jl. Tunjungan 101, Genteng, 60271 Surabaya, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location is great. It’s within walking distance of the big Tunjungan Mall, where you can find almost everything. You can use the pedestrian overpass right in front of the hotel, which even has an elevator. It is very convenient if you’re bringing a baby stroller like we did. I’m not sure if it’s safe to use very late at night, but when we got back to the hotel around 8:30 pm, it was still fine. The breakfast had a nice variety of food. Before our arrival, we also received a WhatsApp message asking about our arrival time, and the staff were very helpful throughout our stay.
When we arrived, we found the bathroom a bit flooded because the tap on the sink hadn’t been closed properly. Since we arrived later in the afternoon and had another appointment to catch, we asked if a new room could be prepared. Unfortunately, no other rooms were available at the time, so it took a little while for the bathroom to be cleaned.
Dear Mrs. Ida Thank you for taking the time to share your feedback with us We regret that your stay did not meet your expectations We will share your feedback with the team, particularly regarding bathroom Your observations about room quality are concerning, and we will address these matters with the respective teams to ensure improvements. We appreciate your feedback, as it is crucial in helping us improve. We sincerely hope you will give us another opportunity to provide you with the level of service and experience that you expect from us. Thank you again for bringing these matters to our attention. Simply Yours General manager of Swiss-Belinn Tunjungan
Dear Mrs. Ida Thank you for taking the time to share your feedback with us We regret that your stay did not meet your expectations We will share your feedback with the team, particularly regarding bathroom Your observations about room qua… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice. The room was big for one person.
The shower head is fixed. Not a big problem just dont fit my habit.
Dear Jo-TZU Warmest Greetings from Swiss-Belinn Tunjungan, where you can ‘Feel The Real Comfort at The Heartbeat of Surabaya’ Thank you for taking the time to share your feedback with us. I am very sorry to hear that you had a lacklustre experience with us, and hope that it will not tarnish your previous good memories with us. We hope to welcome you back soon so that we may replace this disappointing memory with much better ones. Hospitably Yours General Manager Swiss-Belinn Tunjungan
Dear Jo-TZU Warmest Greetings from Swiss-Belinn Tunjungan, where you can ‘Feel The Real Comfort at The Heartbeat of Surabaya’ Thank you for taking the time to share your feedback with us. I am very sorry to hear that you had a lacklustre … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe biggest shopping mall is just a minute away, so the location is great, though you do hear the street noises during the night. Everything was clean, the staff was nice.
Dear Mrs. Maria Warmest Greetings from Swiss-Belinn Tunjungan, where you can ‘Feel The Real Comfort at The Heartbeat of Surabaya’ We're so glad to hear that you found the hotel comfortable It's also great to know you enjoyed the convenient location and our services We look forward to welcoming you and your family again soon! Hospitably Yours General Manager - Swiss-Belinn Tunjungan
Dear Mrs. Maria Warmest Greetings from Swiss-Belinn Tunjungan, where you can ‘Feel The Real Comfort at The Heartbeat of Surabaya’ We're so glad to hear that you found the hotel comfortable It's also great to know you enjoyed th… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in April 2025
Verified reviewStaff was very friendly and helpful. On checking in, I suddenly realised that I forgot to cancel 2 other rooms due to some family members who couldn't make it but the staff with a smile, assured me that he would help me out. And indeed he did. I was not penalised.
Nothing
Dear Mr. Gipson We are glad that you had a memorable experience while at our hotel We look forward to welcoming you back for another memorable experience. Best Regards Management of Swiss-Belinn Tunjungan
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewComfortable and friendly staffs
Dear Mr. Rajangom Thank you so much for your glowing review and for choosing Swiss-Belinn Tunjungan for your stay. We're thrilled to hear that you had an excellent experience with us. Your recommendation means a lot to us, and we look forward to welcoming your family and friends to Swiss-Belinn Tunjungan. If there's anything else we can do to make your next visit or theirs even more enjoyable, please let us know! Hospitably Yours, Swiss-Belinn Tunjungan Management
Dear Mr. Rajangom Thank you so much for your glowing review and for choosing Swiss-Belinn Tunjungan for your stay. We're thrilled to hear that you had an excellent experience with us. Your recommendation means a lot to us, and we look f… Show more
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewEverything, all good 1000% recommend it
Dear Mr. Max Thank you so much for your glowing review and for choosing Swiss-Belinn Tunjungan for your stay. We're thrilled to hear that you had an excellent experience with us. Your recommendation means a lot to us, and we look forward to welcoming your family and friends to Swiss-Belinn Tunjungan. If there's anything else we can do to make your next visit or theirs even more enjoyable, please let us know! Hospitably Yours, Swiss-Belinn Tunjungan Management
Dear Mr. Max Thank you so much for your glowing review and for choosing Swiss-Belinn Tunjungan for your stay. We're thrilled to hear that you had an excellent experience with us. Your recommendation means a lot to us, and we look forwar… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in February 2025
Verified reviewEVerything
That I couldn't stay longer
Dear Mr. David Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future! Best Regards Management of Swiss-Belinn Tunjungan
Dear Mr. David Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impr… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewGood location Friendly staff
Nil
Dear Mr. Lew Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future! Best Regards Management of Swiss-Belinn Tunjungan
Dear Mr. Lew Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impress… Show more
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in December 2024
Verified reviewThe meals that we ordered were delivered quite fast
nothing. it was a pleasant stay for us
Dear Mr. Ismail Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future! Best Regards Management of Swiss-Belinn Tunjungan
Dear Mr. Ismail Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive imp… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewThe hotel's location is conveniently across from Tunjungan Plaza, offering excellent value. The friendly and accommodating staff enhance the experience. Its proximity to Tunjungan's nightlife is also convenient, and I have enjoyed previous stays there.
There is nothing to dislike.
Dear Mr. Jamie Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future! Best Regards Management of Swiss-Belinn Tunjungan
Dear Mr. Jamie Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impre… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified review