Reviews of Swiss-Belresidences Kalibata 4 stars
Jl. Kalibata Raya No.22, 12750 Jakarta, Indonesia
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThis was my second stay at Swiss-Belresidences Kalibata, and it was just as wonderful—if not better—than the first. The staff once again made me feel incredibly welcome with their kindness and professionalism. The facilities remain top-notch, and everything was spotless and comfortable. I also couldn’t resist the delicious sweets at the bar, which made the experience even more delightful. It truly feels like coming back to a familiar and caring place. I’m already looking forward to my next visit!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI had an absolutely amazing stay at Swiss-Belresidences Kalibata! Everything was perfect—from the warm and welcoming staff to the excellent facilities. The rooms were comfortable and beautifully maintained, making it feel like a true home away from home. I especially loved the sweets at the bar; they were simply irresistible! Every detail was thoughtfully arranged, and the overall experience exceeded my expectations. I would highly recommend this hotel to anyone visiting the area.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCheap, clean and quite cozy bed
Wet carpet
Dear Mrs. Nur Amiza, Thank you for your feedback. We’re glad to hear that you found our rates affordable, the room clean, and the bed cozy. We sincerely apologize for the inconvenience caused by the wet carpet. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement. We appreciate your review and hope to welcome you back for an even better experience. Thank you, Nungrudin Sukmawati General Manager
Dear Mrs. Nur Amiza, Thank you for your feedback. We’re glad to hear that you found our rates affordable, the room clean, and the bed cozy. We sincerely apologize for the inconvenience caused by the wet carpet. Your feedback has been share… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe best pillow ever
I could hear the train sounds in the morning. I wasn't surprised as I knew its location but it didn't bother me a lot as I was away most of the day
Dear Mrs. Siti, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay and especially appreciated the comfort of our pillows – your comment truly made our day! We also appreciate your understanding regarding the train noise. While the hotel's central location offers convenience, we understand it may occasionally come with some city sounds. We're glad to know it didn't significantly affect your experience. We hope to welcome you back soon for another comfortable stay. Thank you, Nungrudin Sukmawati General Manager
Dear Mrs. Siti, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay and especially appreciated the comfort of our pillows – your comment truly made our day! We also appreciate your understanding re… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice and clean room
Slow check-in. Room was not ready when I wanted to check-in at 9:30pm.
Dear Mr. Pierre Michael, fr, Thank you for your feedback. We're glad to hear that you found the room nice and clean. We sincerely apologize for the delay during your check-in and that your room was not ready by 9:30 PM. This is not the experience we aim to provide, and we will look into what caused the delay to ensure it doesn’t happen again in the future. We appreciate your patience and hope to welcome you again soon. Warm Regards, Nungrudin Sukmawati | General Manager
Dear Mr. Pierre Michael, fr, Thank you for your feedback. We're glad to hear that you found the room nice and clean. We sincerely apologize for the delay during your check-in and that your room was not ready by 9:30 PM. This is not th… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in April 2025
Verified reviewGood hotel with excellent staff
Nothing to report
Dear Mr Abdulrahman, Thank you for sharing your positive feedback on Booking.com and giving Swiss-Belresidences Kalibata Jakarta your 9.0 Score. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Dear Mr Abdulrahman, Thank you for sharing your positive feedback on Booking.com and giving Swiss-Belresidences Kalibata Jakarta your 9.0 Score. I am very proud to hear that you found our staff were giving an excellent job. This is definite… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewNothing much
Check in process wasn't easy. I have requested for a twin connecting room but wasn't provided. At least could have informed me about it. One of the rooms had bad odour. The aircon in the lobby wasn't working. Had to put a deposit for an extra key which made the check in process lengthy. Rooms weren't ready till after 4pm.
Dear Mr Karrar First of all I would like to thank you in choosing Swiss-Belresidences Kalibata Jakarta as your preferred accommodation during your trip. I apologize concerning the issue. Your comment is valuable, I highly appreciated it. I will certainly address the problem you encountered to better serve our future guests. Once again, I apologize for the inconvenience caused and I looking forward to welcoming you back to Swiss-Belresidences Kalibata Jakarta in the near future. Thank you. Kind Regards, Nungrudin Sukmawati | General Manager
Dear Mr Karrar First of all I would like to thank you in choosing Swiss-Belresidences Kalibata Jakarta as your preferred accommodation during your trip. I apologize concerning the issue. Your comment is valuable, I highly appreciated it. … Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewAlll
Nothing
Dear Ms Nur Ramizah, Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Dear Ms Nur Ramizah, Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakar… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewNice clean and cozy. Good food
Not easy to go to supermarket / mini mart
Dear Mrs Lakshmi, Thank you for sharing your positive feedback on Booking.com and giving Swiss-Belresidences Kalibata Jakarta your 5 stars rating. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Dear Mrs Lakshmi, Thank you for sharing your positive feedback on Booking.com and giving Swiss-Belresidences Kalibata Jakarta your 5 stars rating. I am very proud to hear that you found our staff were giving an excellent job. This is defini… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewNice room
Old stuff n not too clean in bath room
Dear Ms Novy , Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Dear Ms Novy , Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, th… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewComfortable and clean 😌 Good helpful staff 👍 Good location
Dear Mr Hatim , Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Dear Mr Hatim , Thank you for sharing your positive feedback on Booking.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, t… Show more