Reviews of The Alana Hotel & Convention Center Solo by ASTON 4 stars
Jl. Adi Sucipto, Colomadu, Solo Karanganyar, 57174 Solo, Indonesia
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Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNice and good staff
The hotel too old need renovation
Dear Nurhayati, Thank you for taking the time to share your feedback with us. We truly appreciate your honest observation regarding the condition of our hotel. Please know that we take your comments seriously, and we fully understand the importance of maintaining a fresh and comfortable environment for our guests. While our property carries a touch of classic charm, we are continuously working on improvements and are currently reviewing plans for future renovations to enhance both our facilities and guest experience. Your feedback is invaluable in helping us grow, and we sincerely hope to have the opportunity to welcome you back with an even better stay in the future. Warm regards, The Alana Hotel & Convention Center Solo
Dear Nurhayati, Thank you for taking the time to share your feedback with us. We truly appreciate your honest observation regarding the condition of our hotel. Please know that we take your comments seriously, and we fully understand the i… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNice and the staff so polite good attitude
Too old
Dear Nurhayati, Thank you for taking the time to share your feedback with us. We truly appreciate your honest observation regarding the condition of our hotel. Please know that we take your comments seriously, and we fully understand the importance of maintaining a fresh and comfortable environment for our guests. While our property carries a touch of classic charm, we are continuously working on improvements and are currently reviewing plans for future renovations to enhance both our facilities and guest experience. Your feedback is invaluable in helping us grow, and we sincerely hope to have the opportunity to welcome you back with an even better stay in the future. Warm regards, The Alana Hotel & Convention Center Solo
Dear Nurhayati, Thank you for taking the time to share your feedback with us. We truly appreciate your honest observation regarding the condition of our hotel. Please know that we take your comments seriously, and we fully understand the i… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLocation, facilities.
The check in process was dissapointed.
Dear Mr. Pratama Putra, Thank you for taking the time to share your experience during your recent stay at The Alana Hotel & Convention Center – Solo. We sincerely regret that the quality of our check-in service did not meet your expectations on this occasion. Your feedback regarding the check-in process has received our full attention and has been communicated to the relevant department. Please be assured that our team has taken the necessary corrective actions to prevent a recurrence of this issue in the future. Once again, we truly appreciate your valuable input. We hope to have the opportunity to welcome you and your family back in the future, with an improved level of service that exceeds your expectations. Warm regards, The Alana Hotel & Convention Center – Solo
Dear Mr. Pratama Putra, Thank you for taking the time to share your experience during your recent stay at The Alana Hotel & Convention Center – Solo. We sincerely regret that the quality of our check-in service did not meet your expec… Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewEverything was great and amazing!
Dear Mr. Dandago, Thank you for taking the time to provide such a kind review. We are very pleased to know that the quality of service and facilities we offer have generally met your expectations. We look forward to welcoming you back to The Alana Solo, with even better service from our team. Warm regards, Management
Dear Mr. Dandago, Thank you for taking the time to provide such a kind review. We are very pleased to know that the quality of service and facilities we offer have generally met your expectations. We look forward to welcoming you back to … Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewReviewed: 6 July 2024 · Stayed in June 2024
Verified reviewReviewed: 1 July 2024 · Stayed in July 2024
Verified reviewcomfortable room, far from noise, large room
amenities are incomplete, no face or hand towels, TV channels are not smooth, often get stuck
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewFriendly staff . great food
Room had some sort of foul smell .. compare to other similar type of hotel Bathroom did not have small facial towel
Reviewed: 16 May 2024 · Stayed in April 2024
Verified reviewSort off , no bottle water provided, no laundry bag and no sanitary bag as well. The manager said the reason is earth environmental. Why don’t you try use glass bottles instead ?? We re staying at Indigo/ Marriott they do glass bottles and safe environment for the laundry bag too. To be honest the Alana hotel just don’t want to spend any money for nothing !!!
The room don’t look like well look after
Dear Mr. Slamet, Thank you for the valuable feedback you provided. We apologize if our service has not met your expectations. We would like to inform you that none of our rooms have used bottled mineral water since before the COVID-19 pandemic. This policy was implemented to reduce the use of single-use plastic bottles as part of our commitment to the environment. Instead, we have replaced them with water dispensers located in each hallway, offering the same quality of water. We understand that every management has different policies, and we appreciate you choosing The Alana Solo as your place to stay while in Solo. Once again, we apologize for any inconvenience caused. Guest comfort is our top priority. Once again, we apologize for any inconvenience caused. We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience. Warm regards, Management
Dear Mr. Slamet, Thank you for the valuable feedback you provided. We apologize if our service has not met your expectations. We would like to inform you that none of our rooms have used bottled mineral water since before the COVID-19 pand… Show more
Reviewed: 6 May 2024 · Stayed in April 2024
Verified reviewThe location is near to the highway, accessible, and strategic. The food was good.
The AC in the room was not cold enough as expected, including in the restaurant. We booked a triple bedroom but we found out that a twin room was added with an extra bed of different quality. The water in bathroom was very low pressure, not satisfied.
Dear Ibu Rita, Thank you for the kind feedback you provided, as it means a lot to us. We sincerely apologize for any inconvenience you experienced during your stay at The Alana Solo. Every note you've conveyed will be promptly evaluated to improve our services. We extend our sincerest apologies, guest comfort is our top priority. We hope to welcome you back to The Alana Solo with even better service. Best regards, Management
Dear Ibu Rita, Thank you for the kind feedback you provided, as it means a lot to us. We sincerely apologize for any inconvenience you experienced during your stay at The Alana Solo. Every note you've conveyed will be promptly evaluated t… Show more
Reviewed: 29 April 2024 · Stayed in April 2024
Verified reviewReviewed: 28 April 2024 · Stayed in April 2024
Verified reviewReviewed: 27 April 2024 · Stayed in April 2024
Verified reviewRoom super clean.
Dear Mr. Muk, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience. Warm regards, Management
Dear Mr. Muk, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana Solo, w… Show more
Reviewed: 16 April 2024 · Stayed in April 2024
Verified reviewWe stayed in Alana during Eid Al Fitr. The non city center location of the hotel is in fact an advantage; the traffic was smooth at all times. The staffs were so helpful and professional. The hotel provide water dispensers at all floor, excellent!
Dear Mrs. Siti Novita, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience. Warm regards, Management
Dear Mrs. Siti Novita, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alan… Show more
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewThe price is cheap, the location is near the airport
The elevator is slow, to many people in the breakfast, and the table is not enough
Reviewed: 22 February 2024 · Stayed in January 2024
Verified reviewWas good overall
Dear Mrs Apriliana, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience. Warm regards, Management
Dear Mrs Apriliana, Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana S… Show more
Reviewed: 11 February 2024 · Stayed in February 2024
Verified review