All in order

All. In order

Stayed in July 2025

The mini mart at treasure bay was closed and this made it slightly difficult to buy additional things.

Amazing place and overall. Great experience. The staff were really friendly and accommodative too. The dinner inclusive package was great as you do not need to worry to plan dinner which will anyway be at the resort.

Stayed in July 2025

Loud music and can hear next door talking but was okay after 10pm

Food was good, love the view

Stayed in June 2025

Spa Service - keep pushing you for paid session even if you have complimentary sessions. Lied that There's no availability just because they refused to do free Complimentary Spa

Excellent Service

Stayed in June 2025

Too expensive.. Indonesian standards with Singapore price

Clesn

Stayed in June 2025

Rough bedsheets. Buffet food was a bit bland.

Well maintained facilitaties. Big pool, free activities like firecrackers. Friendly staff.

Stayed in June 2025

Excellent staff service.

Stayed in June 2025

Toilet door and mini fridge were faulty, but we made do with it

Wide variety of choice for breakfast Great location & amenities Friendly & thoughtful staff Clean

Stayed in May 2025

The bungee wait can be slight delay during peak hours and the food there need tremedous improvement.

The facility and stay is nice and beautiful. The staffs can communicate well in english.

Stayed in February 2025

The staff were very friendly and helpful. Made the stay there enjoyable. Was also great that we can have more than 2 in a room! It does get kind of humid inside the tent when the weather is hot, but I guess it can’t be help cause it’s weather!

Stayed in March 2025

The toilets tend to get humid , bbq was a little bit fiddly - would help if we knew which sauce was for what

Something new - very remote - love the tents

Stayed in March 2025

Some of the amenities in the tent were faulty, like the water heater and bar fridge.

The place was clean and well kept. Staff were very polite and were prompt with the requests

Stayed in February 2025

unfortunately, hot bath jacuzzi in my room cannot be used

everything was perfect and its so cozy

Stayed in February 2025

Noise. Smell of plastic

Resort feel

Stayed in December 2024

NIL

Good Meal and Beverage options, Well-thought programming during the holiday period

Stayed in January 2025

It’s getting very expensive for a Bintan stay, didn’t know we have to pay for every single activity other than laying next to the man made sand beach

Well kept and clean. As expected.

Stayed in December 2024

The room is too hot in the day time. Less variety on the choice of breakfast and buffet dinner. Lagoon view tent doesn’t seem like worth it as the Lagoon is pretty far away.

Unique design

Stayed in December 2024

Loud noises from event across the lagoon

Great staff who saved the day with their service recovery

Stayed in December 2024

We booked the suite package. unfortunately, found it to be poor value for money. While the concept of glamping is appealing, the pricing is nearly on par with 4-5 star luxury hotels. However, the facilities and infrastructure fell far short of that standard. For example, no TV, bedrooms are very basic like staying in a chalet etc, Staying in a tent with basic amenities cannot compare to the comfort and luxury offered by similarly priced hotels. For the price charged, I expected a more refined and premium experience.

The glamping tent offers a unique experience. There are privacy and the facilities are clean and neat. Good for gathering with friends. There are also plenty of tourist activities available in the hotel.

Stayed in December 2024

Prices are expensive, limited activities and lack of options for transport

Cleanliness

Stayed in December 2024

Food was pricey

Activities, ambience and accommodation

Stayed in December 2024

Wet weather. Hard to get around. Pricing also a bit too expensive for local food within its premises. Same goes for all other attractions within the treasure bay.

Location is good. Breakfast so so only. Not really kids friendly. Does not have high expectation after all.

Stayed in November 2024

The service time such as delivery can be faster

This is my 2nd time visiting and brought my friend here for a birthday trip, staff were really friendly and the experience they gave was super.

Stayed in December 2024

I saw a promo for lamb shank with wine and decided to try it for lunch. The menu listed two options: one lamb shank paired with either a bottle of Norton Collection wine for IDR 1,000,000++ or a glass for IDR 220,000++. However after 10 min plus, waiter informed me that the glass pairing was a mistake, and the promo is only for a bottle. The restaurant should honor the advertised mistake and remove the promo right after. No alternative was offered.

Friendly and attentive staff who handle requests efficiently make my staff a truly enjoyable one.

Stayed in December 2024