The receptionist Ami was little tough

Clean, Modern, Nice staff except one

Stayed in August 2025

The rooms are extremely small.

The decoration of the property

Stayed in August 2025

Nothing

Everything

Stayed in July 2025

This was one of the best hotel experiences I’ve ever had! From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality. As a kind gesture, they upgraded my room — and it was absolutely amazing. The room was spotless, beautifully furnished, and offered a stunning view that made my stay even more special. Breakfast was delicious with a wide variety of fresh options, and the quality of service throughout the hotel was simply outstanding. Every staff member I interacted with was polite, professional, and went above and beyond to ensure I was comfortable and happy. A very special thank you to Ridwan at the front desk — his warm welcome, attentiveness, and professionalism were truly exceptional. He made me feel right at home from the first moment. Ridwan is a true gem and a great asset to the hotel team! A huge thank you to the entire team for making my stay unforgettable. I genuinely felt pampered from start to finish. I highly recommend this place and would definitely stay here again!

Stayed in July 2025

The room dining manue.

Averything about the hotel

Stayed in July 2025

Every thing was great

I was deeply impressed by the wonderful atmosphere filled with refreshing herbal scents throughout the hotel. The entire staff was exceptional, and I especially appreciated the receptionists who showed great experience, professionalism, and refined manners. The hotel's location was also perfect. Overall, all the staff members were outstanding and contributed to a truly pleasant stay.

Stayed in July 2025

Nothing, We liked everything here

We really liked our stay, the facilities and the breakfast, restaurant and the view. The location is good to visit other spots in Puncak. The weather is another story very cool weather 😍😍

Stayed in July 2025

Rooms are really small

Really clean and cozy

Stayed in June 2025

every thing was great

Stayed in July 2025

Clean, comfortable and have nice mountain view

Stayed in June 2025

Arrival & Check-in We arrived around 10:00 AM, well before the check-in time. Unfortunately, we were only given the room an hour before the official check-in, which felt a bit inconvenient considering our early arrival. General Facilities The Botanica is a relatively small hotel, which gives it a cozy and quiet atmosphere. However, it’s important to note that: • There are only two restaurants. • The rooftop swimming pool is lovely but the only recreational facility available and a beautiful garden. While the setting is charming, those expecting full resort amenities may find it a bit limited. Room Service & Dining Experience Room service needs significant improvement. • On the first day, I ordered a burger and specifically requested raw onions instead of fried, and made sure pickles were included, as listed on the menu. Unfortunately, the burger arrived without pickles, and the onions were fried, which was the opposite of what I asked for. This likely happened because the staff member did not understand English well. • On the second day, I ordered mushroom soup, clearly stating I wanted it hot, but it was served cold and in a very small portion (around a quarter of a small bowl). Even after returning it for reheating, it came back cold again. • I also ordered nuggets for my daughter with mayonnaise, but it was delivered without mayonnaise. As for the breakfast buffet: • Many of the dishes were cold, which reduced the enjoyment of the meal. • The menu was repetitive, with very little variation across days. • There were no labels on some dishes, such as the sushi, which made it unclear what each item contained. Language Barrier A notable issue during our stay was the language barrier. Some of the reception staff and room service team could not understand English well, which led to several miscommunications.

The hotel is beautifully perched on a mountain, offering a breathtaking landscape view and a peaceful ambiance. I stayed in a corner room, which was spacious and very comfortable. However, the standard rooms appeared quite small in comparison. Staff & Service • Ami at the reception was professional and very helpful from all aspects. • Rudy, the manager, was accommodating in arranging transportation for us from Puncak to Jakarta and even helped with a currency exchange. • Vira in the restaurant was kind and cheerful. • Chef Rifat was exceptionally kind and attentive. I asked for mangosteen, which was not available in the kitchen, and he went out of his way to get it from another kitchen and brought it to me. He also recommended a delicious Indonesian breakfast with coconut, which I truly enjoyed. The next day, he made sure to include bala-bala, which wasn’t available the previous day, in the buffet. Thank you, Chef Rifat, for your exceptional care and dedication! ⸻ Spa Experience The spa is located in a neighboring 4-star hotel, just one minute away by car. Although the hotel itself is basic, the massage rooms are clean, calming, and well-maintained. Special thanks to the spa receptionist, a gentleman who was incredibly kind and helpful. He made sure everything went smoothly and even offered me a discount, which I really appreciated. ⸻ Room & Housekeeping I stayed in room 2319, and the housekeeping team (two friendly gentlemen) were excellent—always smiling, attentive, and thorough. Thank you for your great work. The shampoo, conditioner, and body creams provided were of very high quality, clearly infused with essential oils, and smelled amazing. However, the room only came with two refillable water bottles. While I appreciate the eco-friendly approach, it was slightly inconvenient to call every time we needed a refill. I would suggest offering more bottles or an automatic daily refill without the need to request it.

Stayed in July 2025

Nothing

The location nice it’s just quiet And the staff are very friendly and they are always helpful

Stayed in July 2025

The facilities are designed well. The staff are so nice

Stayed in June 2025

Room too small

Location and breakfast

Stayed in June 2025

clothes cabinets

Stayed in June 2025

The breakfast needs more variety especially in the middle eastern food

Professional services and clean hotel

Stayed in June 2025

Lack of certain facilities like maybe vending machines

Very green and eco and refreshing

Stayed in June 2025

Amazing very comfortable

One of the best hotel in Indonesia 🇮🇩 I really love it The stuff are amazing They don't have business offices And they prepare a place for me in The lobby.

Stayed in June 2025

They put 10 songs on eternal repeat, which to be honest after a couple of days became quite annoying. Also their availability of alcoholic drinks is extremely limited.

The food, friendliness of staff and scenery

Stayed in May 2025

A bit noise from people passing outside room. Please put silent board every floor.

Room provided as per request, next to each other and wish for my son birthday. The room clean, a bit small but still nice.

Stayed in May 2025

The Deluxe Garden View room I booked for three nights which stated to be 32 SM was so tight and no space at all as the whole area is occupied by the bed and the sofa. The worst was that the cloth cabinet area is in the bedroom which in my point of view not only disgusting but rather not hygienic. I had no choice but to stay the first night as I arrived late but next day shifted to a suite which is perfectly appropriate.

Location, staff and breakfast

Stayed in May 2025

I think the rate could be more friendlier for locals.

All of it. Event to tiny details on building structure, very well thought. The name it self "Botanica Sanctuary" It very well translated in every details of this hotel.

Stayed in April 2025

Location, Environment, Clean, interior room excellent, Breakfast many variant and tasty.

Stayed in April 2025

Everything about this place is amazing 👏

Stayed in April 2025