Reviews of The Botanica Sanctuary 5 stars
Jalan Taman Safari 101, Kp. Baru Tegal, Desa Cibeureum, Cisarua - Bogor, 16750 Puncak, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation, staff was helpfull
I booked a queen suite, but unfortunately my room was under the restaurant , so in the morning the daily noisy start of moving chairs and tables from 6 o'clock.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewNeed more improvements for the breakfast
The time is to close
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share,… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEvery thing
Never
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified review"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClean, Modern, Nice staff except one
The receptionist Ami was little tough
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share,… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe decoration of the property
The rooms are extremely small.
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewFirst, the receptionist was not friendly. Second, she used threatening language with us regarding smoking and took a 500,000 in cash room deposit as grantee from us just because we are Arabs. Third, the location of the room is very bad as it overlooks on the street and the hotel entrance and there is a great deal of noise from motorcycles, cars and people’s voices no privacy at all. Also the breakfast wasn’t that good unfortunately. Honestly, it is an experience that will not be repeated again.
Dear Valued Guest, Warm Greetings from The Botanica Sanctuary, Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback. I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused. Learn more details about your experience, we have shared it with concerned Department for immediate rectification. Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time. Please accept our apologies for aspects below expectations. We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement. Warm regards, Handy Bunardy, General Manager
Dear Valued Guest, Warm Greetings from The Botanica Sanctuary, Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback. I am truly regret that this visit did not meet your expectations with the serie… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified review