Reviews of The Cube Hotel Malioboro, Azana Hotels Collection 3 stars
Jl. Prangtritis no. 16, Mantrijeron, 55143 Yogyakarta, Indonesia
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Reviewed: 1 October 2023 · Stayed in September 2023
Verified reviewReviewed: 3 June 2023 · Stayed in June 2023
Verified reviewNothing really.
The pool was under maintenance thus closed which was not disclosed. There was no hot water for morning shower for two days. The safe in the room was not working or even bolted down in the room. The hotel is located on a main street and they gave us the room above the road. No extract fan in the bathroom. I asked for a refund. They offered 300,000 rp I said no....I wanted one day refunded. They gave it to me. Real crappy stay. Mis represented on booking.com
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it'… Show more