Reviews of The Excelton Hotel 5 stars
Jl Demang Lebar Daun No.58, 30137 Palembang, Indonesia
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGood-sized room with a comfortable bed. Excellent breakfast
The airconditioning was too cold in the Piano Lounge
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewClub room was spacious and well equipped; bathroom was great.
Room layout of the corner Club room was not good; next time I would ask other than corner room.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was included in the price and had a large variety of options. A (chief) waitress came to serve tea and coffee at the table and remembered the next morning what our specific preferences were. Though the entry of the hotel is located a bit cramped for cars, there is enough staff available to guide drivers and guarantee a smooth operation. The reception desk staff was also very helpful. English was no problem for them. No noise disturbance from outside the room.
The minibar was empty, we missed two smaller towels, the swimming pool was nice, but on both occasions we went it was very crowded, not making it a nice experience.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewSmart hotel with pool on the top floor. Rooms well equipped and cool.air con. Or you dare cross the road there is a mini mart and KFC, there is also a pharmacy 50m away adjacent to the hotel. Hotel breakfast was included and had a great range of food with lovely machine coffee. I booked this hotel as it is 10 mins walk to the LRT and a 20 min ride to the airport. It is possible to walk but its rough going and difficult if you have anything more than a backpack. I used a taxi for the 5 min ride.
There are few decent hotels within walking distance of the LRT. It is possible if uou are used to walking along the street in Indonesian cities!!
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewThe bed
They did not delver my laundry on time
Reviewed: 6 February 2025 · Stayed in November 2024
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewbreakfast was delucious, lot of variation of menu, traditional, western. modern building and room easy to reach, there is a spacious parking lot
nothing
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewClean, modern, well equipped rooms with all the expected additional room services. The hotel interior and facilities were also clean, modern and high end. Breakfast buffet and restaurant had lots of choice and excellent quality food items available.
The rooms mini-bar never gets restocked so had to ask for item to brought to room.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 21 July 2024 · Stayed in June 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewReviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 4 March 2024 · Stayed in February 2024
Verified reviewReviewed: 7 February 2024 · Stayed in December 2023
Verified reviewExcelton has become my go to hotel every time I visit Palembang now. The staff is outstanding, wouldn’t think that level of service would be available in Palembang. Room was perfect, cozy and the restaurant also serves lovely food. We had a bit of a problem regarding our food but the Chef himself helped us and served the problem right away, we’re very impressed with the service and decided to stay there again a week later.
No airport shuttle unfortunately! Quite disappointing as we wanted to book one.
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewReviewed: 23 January 2024 · Stayed in January 2024
Verified reviewClean and very helpful
Reviewed: 2 January 2024 · Stayed in January 2024
Verified reviewLove the Club room, the bathtub perfect for family with children. The staff really friendly and helpful. I love the hotel having late breakfast for new year, really considerate since we wake up late. Will be one of my hotel list from now on. Continue the good work Excelton
The Pool, did not have area for kids, but they provide cute swimming tube for children. Breakfast, i really wish i can get a cappucino or latte.