Reviews of The Grand Mansion Menteng by The Crest Collection 5 stars
Jl. Borobudur No.10, RT.9/RW.2, Pegangsaan, Kec. Menteng, Kota Jakarta Pusat, 10320 Jakarta, Indonesia
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Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFreindly staff, comfy bed, clean and quiet.
Occupancy was low on the first night. Breakfast only serve Alacarte but not until 7.30am. Was quite dissapointed about it.
Dear Mr. Muhamad, Thank you for sharing your recent stay experience with us. We are delighted to know that you appreciated our friendly team, the comfort of our beds, and the serene, well-kept ambiance of the hotel. We do regret that our breakfast service timing did not fully meet your expectations during your stay. Your feedback is truly valuable as we continuously seek ways to enhance the guest experience. It would be our pleasure to welcome you back, and we hope to have the opportunity to provide you with a flawless and memorable stay on your next visit. Warm regards,
Dear Mr. Muhamad, Thank you for sharing your recent stay experience with us. We are delighted to know that you appreciated our friendly team, the comfort of our beds, and the serene, well-kept ambiance of the hotel. We do regret that our … Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 February 2024 · Stayed in February 2024
Verified reviewThe hotel facilities are exceptional! There are swimming pool, gym and basketball court. And the location is close to malls, cafe and cinema. Everything is just perfect! I have to say the service is amazing! The staff are friendly and they even clean my rooms twice a day. The room facilities also makes the time spend there is worthwhile! High ceiling room, with kitchen stove and oven/microwave and also a bath tub you dont even want to leave room. There are also restaurants located in the basement. Overall i had an amazing short get away at the hotel, and im planning to go back for more!
I love the hotel! But i just wish they have more spa options like sauna or steam.
Dear Mrs. Milla, Thank you for taking the time to share your recent experience in The Grand Mansion Menteng by The Crest Collection. We are delighted to learn that you had a pleasant experience with us, and to have met your expectations in terms of quality and service standards provided by our property. Thank you for your feedback, we do hope to serve you more and welcome you back to our property in the future. Best regards, Renaldo Tobias Asst. GM The Grand Mansion Menteng by The Crest Collection
Dear Mrs. Milla, Thank you for taking the time to share your recent experience in The Grand Mansion Menteng by The Crest Collection. We are delighted to learn that you had a pleasant experience with us, and to have met your expectations … Show more
Reviewed: 18 January 2024 · Stayed in January 2024
Verified reviewThe hotel room was very nice, but the location was very very bad and it’s too hard to get in to the address
They overcharged me for the breakfast and was so awful. The breakfast is just so little, and they have dining room.
Dear Mr. Adam, Thank you for taking the time to share your recent experience in The Grand Mansion Menteng by The Crest Collection. We regret to learn of your unpleasant experience and apologize for the inconvenience caused during your visit. Since there is no way of reversing the unpleasant incident you experienced, we can assure you that we valued your feedback and strive to improve our service more and learn from our mistakes to prevent any similar incidents from occurring in the future. We have addressed & followed up your issue regarding the location, breakfast variation and hope we can serve you more and up to your expectation in the future. We really appreciate and thank you for your feedback. Please accept our apologies, and do not hesitate to contact us if we can be of service to you at any time. We sincerely hope this incident will not make you lose your confidence in our service in the future. Best regards, Renaldo Tobias Asst. GM The Grand Mansion Menteng by The Crest Collection
Dear Mr. Adam, Thank you for taking the time to share your recent experience in The Grand Mansion Menteng by The Crest Collection. We regret to learn of your unpleasant experience and apologize for the inconvenience caused during your vis… Show more
Reviewed: 4 January 2024 · Stayed in January 2024
Verified review