Reviews of The Grove Suites by Grand Aston 5 stars
Kawasan Rasuna Epicentrum, Jl. Rasuna Said, Kuningan, 12960 Jakarta, Indonesia
Loading
Guests also reviewed these properties:
Massino Visconti, Italy
West Sacramento, United States
Czarna, Poland
Emporia, United States
Le Beaucet, France
Miami Beach, United States
Saint Georgeʼs, Grenada
Jianshui, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAmazing place very good location lovely lobby and breakfast
Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean and updated
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location is great, very central The bed very comfortable The room very spacious The staff were all very friendly and helpful
The air con is very loud, I had to turn it off during the night The room had a very bright fire alarm, and during the night was very uncomfortable The shower flooded the bathroom after I used it
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGood location, spacious room, complete amenities. Decent swimming pool. Good choice for family getaway.
Room was a bit smelly from the damp rug in the living room. Breakfast, many choices but quality of food kinda mediocre.
Dear Mr. Christiaan, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our mission to serve you better every day. We’re really sorry for the inconvenience you had, we do understand the importance of your comfortable stay and this time it was our failure to provide the best service. We have addressed this straight away and escalated it to the management for immediate action. Thank you once again for your stay and feedback, looking forward to welcoming you again at The Grove Suites by Grand Aston Best regards, Alain John John Siwy General Manager
Dear Mr. Christiaan, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting … Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe location of the hotel is superb you are surrounded by mall, eateries, bars, and convenience stores within a short walking distance. The staff are super friendly and hospitable.
The furnitures are quite old and the cleaning service needs enhancement.
Dear Mr. Hitham, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our mission to serve you better every day. We also thank you for the compliments given to our staff, we will be happy to convey them. Thank you once again for your stay and feedback and we’d like to invite you again in the near future to The Grove Suites by Grand Aston and experience another memorable stay. Best regards, Alain John John Siwy General Manager
Dear Mr. Hitham, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our … Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewStaff
Bathroom shower
Dear Mr. Ali, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our mission to serve you better every day. We apologize for the inconvenience caused. We do understand the importance of your comfortable stay. Thank you once again for your stay and feedback, we look forward to welcoming you back soon! Best regards, Alain John John Siwy General Manager
Dear Mr. Ali, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our mis… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewLocation ,view
Dear Mr. Musab7ph, Greetings from The Grove Suites by Grand Aston, Representing the management and all of The Grove Suites staff we thank you for taking the time to leave a pleasant positive review and are happy to know that you enjoyed your stay with us. Thank you once again for your stay and feedback, looking forward to welcoming you again at The Grove Suites by Grand Aston at the soonest. Best regards, Alain John John Siwy General Manager
Dear Mr. Musab7ph, Greetings from The Grove Suites by Grand Aston, Representing the management and all of The Grove Suites staff we thank you for taking the time to leave a pleasant positive review and are happy to know that you enjoyed you… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewNice hotel with large rooms and access to a market and some small local malls near by. Bed was large and comfortable, staff were friendly and helpful, and overall was a good experience.
The hotel is showing its age a little bit, and not really suited for business travel. Its pretty far from where you need to be (though cabs are very cheap) and would have really liked the option for a breakfast that wasn't a mediocre buffet for 22 euros - or at least include it in the price or for a discount for guests. Other business advantages like a business centre, enough hangers in the room, etc were missing
Dear Mr. James, Greetings from The Grove Suites by Grand Aston First of all we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our mission to serve you better every day. We apologize for the inconvenience caused. We do understand the importance of your comfortable stay. Thank you once again for your stay and feedback, we look forward to welcoming you back soon. Best regards, Alain John John Siwy General Manager
Dear Mr. James, Greetings from The Grove Suites by Grand Aston First of all we would like to thank you for taking the time to review our property with your honest experience. It is a very valuable review from our guests on supporting our … Show more
Reviewed: 17 November 2024 · Stayed in September 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified reviewThe breakfast buffet, bathroom, and gym
airconditioner.. it's old
Dear Mr. Joan, Greetings from The Grove Suites by Grand Aston Representing the management and all of The Grove Suites staff we thank you for taking the time to review your stay, your feedback and suggestions are always welcome. We apologize for the inconvenience caused. We do understand the importance of your comfortable stay. Thank you once again for your stay and feedback, we look forward to welcoming you back soon! Best regards, Alain John John Siwy General Manager
Dear Mr. Joan, Greetings from The Grove Suites by Grand Aston Representing the management and all of The Grove Suites staff we thank you for taking the time to review your stay, your feedback and suggestions are always welcome. We apologize… Show more
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewstaff was very welcoming, location was central
we got this family room whose view was not the best. but staff was good so offset I believe.
Dear Mr. Rosyid, Greetings from The Grove Suites by Grand Aston Representing the management and all of The Grove Suites staff we thank you for taking the time to review your stay, your feedback and suggestions are always welcome. We apologize for the inconvenience caused. We do understand the importance of your comfortable stay. Thank you once again for your stay and feedback, we look forward to welcoming you back soon! Best regards, Alain John John Siwy General Manager
Dear Mr. Rosyid, Greetings from The Grove Suites by Grand Aston Representing the management and all of The Grove Suites staff we thank you for taking the time to review your stay, your feedback and suggestions are always welcome. We apologi… Show more