Reviews of The Jayakarta Yogyakarta Hotel & Spa 4 stars
Jl. Laksda Adisucipto Km. 8, 55281 Yogyakarta, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe Room was Noisy because the Balcony door is Not dense. In Front of the Hotel is a big street. The Room is Not at all Like on the pictures. I booked the hotel because of the bathhub because I had Fiber. When I Check in, I asked for hot Water but they didnt had. I told them I want to refund my Money and Changed the hotel. The receptionist told me he has to Talk with the accounter the Next day. After a week I asked them again and they dont want to refund my Money.
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the noise, facilities, and communication about your request. Your comments are very important for us to improve our services and facilities in the future. Please rest assured that your feedback has been shared with our management team for immediate follow-up and improvement. We truly regret that we could not meet your expectations on this occasion. We do hope to have another chance to welcome you back and provide you with a better experience. Warm regards, Management The Jayakarta Yogyakarta Hotel & Spa
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the noise, facilities, and communication about your request. Yo… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewnice place
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location (even if a little bit far from center city) for Merapi or Prambanan ! The hotel is very clean, the swimming pool is incredible and the hotel members are very very kind. We had great time here with my family!!👍👍
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Dear Mr. Pierre-Jean, Thank you very much for your kind review and excellent rating! We’re delighted to hear that you and your family had a great time with us. It’s wonderful to know you enjoyed the cleanliness, swimming pool, and the hospitality of our team. Your positive comments truly motivate us to keep delivering the best service. We hope to welcome you back again in the future — perhaps for another visit to Merapi or Prambanan! Warm regards, The Jayakarta Yogyakarta Hotel & Spa
Dear Mr. Pierre-Jean, Thank you very much for your kind review and excellent rating! We’re delighted to hear that you and your family had a great time with us. It’s wonderful to know you enjoyed the cleanliness, swimming pool, and the hosp… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewFirst of all, the staff are top notch. Everyone is friendly and helpful, with a signature Javanese hospitality. They are alone worth a five-star level. They also follow the proper etiquette, for example, placing the food from the right-hand side of the patron. The restaurant's à la carte menu, even though not very extensive, has enough options, both Indonesian and Western. The Indonesian menu tasted authentic and fulfilling; it was very recommended for when you just wanted to have a relaxing evening at the hotel. The inner yard is peaceful, with a big pool, two smaller pools, and spacious surroundings. Overall, the hotel is clean and well maintained. The room is spacious, even with an extra bed (we had a deluxe double room with a pool view). A big storage cabinet with a hanger. We chose this hotel mainly because they have a bathtub in all room types. A Trans Yogya bus halte is just outside the hotel, for those wanting to use the public transportation.
The building itself is old, so some of the structure may appear dilapidated. Even though the breakfast options are sufficient, they taste just okay for a four-stars hotel. The room facilities are dated. The bed is okay but not too comfy. The blinds don't completely cover the window and a bit see-through. The boiler is turned off late at night, so if you want to shower late, you'll need to ring the receptionist so they can turn the hot water on again. Nowadays, typically, hotels shift to liquid hand soap instead of a bar one. Also, a four-star hotel typically provides a hand towel in the bathroom as well as a face/small towel for guests. You need to be extra careful when crossing the street in front of the hotel as vehicles here are often speeding.
Dear Mr./Ms. Ajenk, Thank you very much for your thoughtful and detailed review. We’re truly delighted to hear your kind compliments on our staff, Javanese hospitality, and the peaceful atmosphere of our hotel. It’s wonderful to know that you enjoyed our Indonesian cuisine, pools, and spacious room with a pool view. We also appreciate your constructive feedback regarding the building condition, bed comfort, boiler system, blinds, and other room amenities. Your observations are invaluable, and we have shared them with the respective departments for improvement. We are committed to providing a better experience and will use your input to enhance both our facilities and guest comfort. We hope to have the pleasure of welcoming you again in the future for an even more enjoyable stay. Warm regards, The Jayakarta Yogyakarta Hotel & Spa
Dear Mr./Ms. Ajenk, Thank you very much for your thoughtful and detailed review. We’re truly delighted to hear your kind compliments on our staff, Javanese hospitality, and the peaceful atmosphere of our hotel. It’s wonderful to know t… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewHotel was A grade throughout.
Workers made a little bit too much noise at times, wifi wasnt the fastest.
Dear Mr. Mohammed, Thank you very much for your outstanding review and perfect score across almost all categories! We are truly happy to hear that you had a pleasant stay and found our hotel to be “A grade throughout.” Your kind words about our staff, facilities, and overall comfort mean a lot to us. We also appreciate your feedback regarding the occasional noise and Wi-Fi speed. Please rest assured that we are addressing this with our team to ensure a better experience in the future. We hope to welcome you back again very soon at The Jayakarta Yogyakarta Hotel & Spa. Warm regards, The Jayakarta Yogyakarta Hotel & Spa
Dear Mr. Mohammed, Thank you very much for your outstanding review and perfect score across almost all categories! We are truly happy to hear that you had a pleasant stay and found our hotel to be “A grade throughout.” Your kind words abo… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEverything. The best hotel
Nothing
Dear Brad, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our clean rooms, beautiful gardens, pools, and breakfast. Your kind words about our staff truly mean a lot to us. We look forward to welcoming you back again soon! Warm regards, The Jayakarta Yogyakarta Hotel
Dear Brad, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our clean rooms, beautiful gardens, pools, and breakfast. Your kind words about our staff truly mean a lot to us. W… Show more
Reviewed: 4 June 2025 · Stayed in April 2025
Verified reviewBig rooms and tidy
Had a toilet leak that they tried to fix but unfortunately didn’t and we didn’t get to change rooms . It’s was only water
Dear Ms. Dian, Thank you for staying with us at The Jayakarta Yogyakarta and for sharing your feedback. We’re glad to hear that you appreciated the spacious and tidy room. We sincerely apologize for the inconvenience caused by the toilet leak and the fact that we were unable to relocate you to another room during your stay. Your comments have been shared with our maintenance and front office teams to ensure similar issues are handled more promptly in the future. We truly value your input, and we hope to have the opportunity to welcome you back with a much-improved experience. Warm regards, Management of The Jayakarta Yogyakarta
Dear Ms. Dian, Thank you for staying with us at The Jayakarta Yogyakarta and for sharing your feedback. We’re glad to hear that you appreciated the spacious and tidy room. We sincerely apologize for the inconvenience caused by the toilet … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewPool, garden Oldies room
No lift. Little spooky at night in hotel coridor
Dear Mr Martin, Thank you for staying with us at The Jayakarta Yogyakarta and for sharing your thoughts. We’re happy to know you enjoyed our garden and swimming pool area. We appreciate your feedback regarding the room condition, the absence of a lift, and the lighting in the corridor. Your comments are important to us, and we will take them into serious consideration as we continue to improve our guest experience. We hope to welcome you back again and offer you an even more comfortable and enjoyable stay in the future. Warm regards, Management of The Jayakarta Yogyakarta
Dear Mr Martin, Thank you for staying with us at The Jayakarta Yogyakarta and for sharing your thoughts. We’re happy to know you enjoyed our garden and swimming pool area. We appreciate your feedback regarding the room condition, the abse… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewNice park its enormous, green and refreshing The pool are also good and nice The food delicous
Lighting on the building is the one need attention
Dear Mr. Novriyanto, Thank you very much for your perfect score and for choosing The Jayakarta Yogyakarta for your family vacation. We’re truly delighted to hear that you enjoyed the green surroundings, the spacious park, the refreshing pool, and the delicious food. Your kind words mean a lot to us. We also appreciate your comment regarding the lighting on the building — we will look into it to ensure better comfort and safety for all our guests. Looking forward to welcoming you and your family back again soon for another memorable stay! Warm regards, Management of The Jayakarta Yogyakarta
Dear Mr. Novriyanto, Thank you very much for your perfect score and for choosing The Jayakarta Yogyakarta for your family vacation. We’re truly delighted to hear that you enjoyed the green surroundings, the spacious park, the refreshing p… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewVery comfortable, and relax vibes. This is the old hotel however, all aspects were well maintained. Breakfast has so much variation. The pool was clean. Perfect for big family vacation.
Lift limited access.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat pools and gardens. Staff hotel upon checking in were really nice
breakfast wasn't served buffet style (because they said there were only 3 rooms occupied that morning). our hot water was okay on the first night but the next morning it didn't work. We didn't call housekeeping because we are checking out that day. hope they fix it.
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewEasy chek in
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewThe staff was nice and helpful.
It was too far from places to eat. It was on a busy road and most places nearby were on the other side of the road, but this road was a challenge to cross.
Dear Sir/Madam, Thank you for sharing your valuable experience regarding The Jayakarta Yogyakarta Hotel & Spa. It is truly a pleasure for us to know that you enjoyed your stay at our hotel. We are committed to always providing the best service to all our guests. We sincerely & humbly apologize for the inconvenience you experienced while staying at our hotel. We have conveyed your input to Management and related departments for follow-up. We hope to be able to welcome you back to The Jayakarta Yogyakarta Hotel & Spa soon. Warm Greetings, General Manager of The Jayakarta Yogyakarta Hotel & Spa.
Dear Sir/Madam, Thank you for sharing your valuable experience regarding The Jayakarta Yogyakarta Hotel & Spa. It is truly a pleasure for us to know that you enjoyed your stay at our hotel. We are committed to always providing the b… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified review