Reviews of The Kirana Canggu Hotel 4 stars
Jalan Raya Batu Bolong, 80361 Canggu, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location is great. We stayed on the base floor which provided us a pool view directly and that was cool to have that without an effort. The staffs were quite helpful. The massage discount and the massage service itself were the best. Just try it.
Because of the sliding door, some insects may enter the room. We haven't experienced this because we closed these areas with towels. But it was not a big problem.
Dear Esta, Warmest greetings from The Kirana - A true sense of style... Thank you for your review. We appreciate your time in writing feedback about your stay. We're thrilled you enjoyed your pool access room with a direct pool view and our special-priced massage and hospitality services. We'll continue to maintain these services. Sorry to hear about the sliding door issue that allowed insects into your room. We'll address this feedback with the relevant department to prevent future occurrences. Thank you again for your understanding and feedback. We hope to welcome you back soon for a better experience. Best regards, The Kirana Management
Dear Esta, Warmest greetings from The Kirana - A true sense of style... Thank you for your review. We appreciate your time in writing feedback about your stay. We're thrilled you enjoyed your pool access room with a direct pool view a… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff was great. Very friendly and ready to please.
It was slightly shabby and a little beat up and the wifi was spotty.
Dear Kerry, Warmest greeting from The Kirana - A true sense... Thank you for taking the time to share your review of your recent stay with us. We're glad to hear that you found our location convenient and our staff friendly and helpful. We appreciate your feedback regarding the property's appearance and WiFi connectivity. We'll take your comments into consideration and work on updating our online images to better reflect our property. We'll also look into improving our WiFi and maintenance to ensure a more comfortable stay for our future guests. We hope to welcome you back soon for better experience. Best regards The Kirana Management
Dear Kerry, Warmest greeting from The Kirana - A true sense... Thank you for taking the time to share your review of your recent stay with us. We're glad to hear that you found our location convenient and our staff friendly and helpful… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff were so sweet! The breakfast was delicious, the location was less than 10 minutes to the beach walking, great restaurants around. Would stay again.
Nothing!
Dear Cassandra, Warmest greeting from The Kirana - A true sense of style... Thank you so much for your wonderful review. We're thrilled to hear that you had a great experience with us. Our staff's friendliness and your enjoyment of our breakfast offerings are definitely highlights of our hotel. We're also glad you appreciated the convenient location, close proximity to the beach, and the great restaurants nearby. We're delighted to hear that you'd stay with us again. We look forward to welcoming you back in the future. Best regards, The Kirana Management
Dear Cassandra, Warmest greeting from The Kirana - A true sense of style... Thank you so much for your wonderful review. We're thrilled to hear that you had a great experience with us. Our staff's friendliness and your enjoyment o… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe spot was great and looking good from the outside..
The room was very dirty. The bathroom and toilette wasn’t cleaned at all.. same with the towels and the bed sheets.. small insects were all over the bed.. we asked for another room immediately. New room on the second floor was in the same situation..
Dear Agamemnon, Warmest greeting from The Kirana - A true sense of style... Thank you for sharing your detailed review. We're sorry to hear that your stay didn't meet your expectations, particularly regarding the cleanliness of the rooms. We understand how disappointing it must have been to encounter issues with dirt, mold smell, and insects. On a positive note, we're glad you appreciated the hotel's spot and the friendliness of our staff. We'll take your feedback seriously and investigate the matter further. We'll reinforce our cleaning protocols to ensure our rooms meet the highest standards. If you'd like to discuss your experience further or have any suggestions, please don't hesitate to reach out. We value your input and look forward to serving you better in the future. Best regards The Kirana Management
Dear Agamemnon, Warmest greeting from The Kirana - A true sense of style... Thank you for sharing your detailed review. We're sorry to hear that your stay didn't meet your expectations, particularly regarding the cleanliness of th… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat location, staff were wonderful
Place looks a bit dated, could do with a upgrade
Dear Sanders, Warmest greeting from The Kirana - A true sense of style... Thank you for your review. We're thrilled you loved the location and our staff's hospitality. We appreciate your feedback regarding the property's appearance and will definitely consider upgrading and renovating to better meet our guests' expectations. We hope to welcome you back soon and provide an even better experience. Best regards The Kirana Management
Dear Sanders, Warmest greeting from The Kirana - A true sense of style... Thank you for your review. We're thrilled you loved the location and our staff's hospitality. We appreciate your feedback regarding the property's appear… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location was great. Breakfast was ok
Water pressure and temperature was all over the place. Couldn't get the big shower head to work. Breakfast team was a bit green
Dear Richard, Warmest greeting from The Kirana - A true sense of style... Thank you for your feedback. We're glad you liked the location. We really do apologize to hear about the issues with water pressure, temperature, and the shower head. We have been coordinate to head department and look into fixing these issues and improving the quality of the water pressure. Regarding breakfast, we have been pass on your feedback to the team to help them improve. Appreciate your input and hope you give us chance to serve you better in future 🙏 Best regards The Kirana Management
Dear Richard, Warmest greeting from The Kirana - A true sense of style... Thank you for your feedback. We're glad you liked the location. We really do apologize to hear about the issues with water pressure, temperature, and the shower h… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified revieweverything was good!
no filtered water
Dear Christopher, Warmest greeting from The Kirana - A true sense of style... Thank you for taking your precious time to wrote us a review. We're glad to hear that you enjoyed your stay with us and appreciated the good location. We are so sorry to hear that the lack of filtered water was an issue. We'll take this feedback into consideration and look into providing filtered water for our guests in the future. We hope to welcome you back again and serve you better in near future. Thank you and best regards The Kirana Management
Dear Christopher, Warmest greeting from The Kirana - A true sense of style... Thank you for taking your precious time to wrote us a review. We're glad to hear that you enjoyed your stay with us and appreciated the good location. We are… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location. Great staff. Great choice of breakfast. Comfy pillows. Good value for money.
The property needs some attention to the building itself, it may benefit from a repaint or replaster in some areas.
Dear Emma, Warmest greeting from The Kirana - A true sense of style... Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your stay with us, especially the location and our staff's service. We're glad you found the breakfast options to your liking and that the pillows were comfortable. Thank you for bringing this to our attention. We're glad to inform you that we're currently working on repainting some areas of the building. We appreciate your feedback and look forward to welcoming you back again soon for another experience. Best regards, The Kirana Management
Dear Emma, Warmest greeting from The Kirana - A true sense of style... Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your stay with us, especially the location and our staff's service. We'… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewAwesome staff and strategically located in Canggu. This is our second time staying there, and we will return soon. Sincerely, the staff and service are like a 6-star hotel.
The condition of the toilet/shower. It can be better. Let's work to improve that.
Dear Mithell, Warmest greeting from The Kirana, a truly sense of style.. Thank you so much for your wonderful review! We’re truly honored to welcome you back for the second time, and even more touched by your kind words about our staff and service — being compared to a 6-star hotel means the world to us. We also appreciate your honest feedback regarding the toilet and shower condition. Please rest assured that we take your input seriously and are working on improvements to enhance your comfort for your next visit. We can’t wait to welcome you back to Bali and The Kirana Canggu again soon! Best Regards, The Kirana Management
Dear Mithell, Warmest greeting from The Kirana, a truly sense of style.. Thank you so much for your wonderful review! We’re truly honored to welcome you back for the second time, and even more touched by your kind words about our staff a… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFriendly Staff, clean room, comfortable bed - everything you need for a great stay!
Water Pressure in shower low but nice hot water
Dear Abigail, Warmest greeting from The Kirana, a truly sense of style,, Thank you so much for your excellent review! We’re thrilled to hear you enjoyed your stay with us – especially our friendly staff, clean rooms, and comfortable bed. Your kind words truly mean a lot to our team. We also appreciate your feedback regarding the water pressure in the shower. We’re sorry for any inconvenience and will have our maintenance team look into it to ensure a better experience moving forward. We hope to welcome you back again soon for another great stay! Best Regards, The Kirana Management
Dear Abigail, Warmest greeting from The Kirana, a truly sense of style,, Thank you so much for your excellent review! We’re thrilled to hear you enjoyed your stay with us – especially our friendly staff, clean rooms, and comfortable bed… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLocation
No complaints at all
Dear Hiago Yonnan, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your feedback. We're thrilled to hear that you're completely satisfied with the location of our hotel. We appreciate your comment and look forward to welcoming you back in near future for another memorable stay. Best regards The Kirana Management
Dear Hiago Yonnan, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your feedback. We're thrilled to hear that you're completely satisfied with the location of our hotel. We appreciate your comment a… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified reviewDear Valued Guest, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. It is wonderful to know when our efforts to help the guest by our hospitality service are noticed. Your kind review will certainly be shared with all team. We look forward to welcoming you back in near future for more unforgettable stay. Best regards The Kirana Management
Dear Valued Guest, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. It is wonderful to know when our efforts to help the guest by our hospitality service are noticed. Your kind … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewClean and comfortable room, great breakfast included in the price.
The patio door didn’t lock.
Dear Emily, Warmest greeting from The Kirana - A true sense of style.. Thank you for taking your precious time to wrote us a review. We're glad you enjoyed the cleanliness and comfort of your room, as well as the breakfast. Thank you for your feedback and we are sorry to hear about the issue with the patio door lock, we'll make sure to fix it ASAP to ensure the guest safety and security. We hope you will come back for better experience at The Kirana Canggu. Best regards The Kirana Management
Dear Emily, Warmest greeting from The Kirana - A true sense of style.. Thank you for taking your precious time to wrote us a review. We're glad you enjoyed the cleanliness and comfort of your room, as well as the breakfast. Thank you f… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewGreat location, less than ten minutes to the beach and lots of fab restaurants nearby. The staff were really friendly. I was a bit disappointed there wasn’t a smart tv in the room. The pool looked clean, didn’t use it however. Would stay here again.
There are limited choices for breakfast so this can be a bit repetitive.
Dear Colette, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. We are glad that you found our place as great location by near the beach and lots of fab restaurant. Also our friendly staff made you feel welcome. In regard the smart TV, we do apologize for the inconvenience, currently we have been upgrading that it partial and some rooms are on progress to changing to the smart TV. We are take note of your feedback to improving our breakfast options in the restaurant. Despite these areas for improvement, we're thrilled you enjoyed your stay and would consider returning. We look forward to welcoming you back in near future. Best regards The Kirana Management
Dear Colette, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. We are glad that you found our place as great location by near the beach and lots of fab restaurant. Also our frie… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEverything
None
Dear Adliah, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. We are glad to know that you feel happy during your stay with us and found everything was good. We look forward to welcome you back in near future for another memorable experience. Best regards The Kirana Management
Dear Adliah, Warmest greeting from The Kirana - A true sense of style.. Thank you for sharing your experience stay with us. We are glad to know that you feel happy during your stay with us and found everything was good. We look forward to … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBit old
The aircon keep broken
Dear William, Warmest greeting from The Kirana, a truly sense of style... Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the air conditioning during your stay. Please know that we are continuously working to maintain and improve our facilities, including the air conditioning units, to ensure a comfortable experience for all our guests. We hope to have the opportunity to welcome you again and provide a much better stay. Best Regards, The Kirana Management
Dear William, Warmest greeting from The Kirana, a truly sense of style... Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the air conditioning during your stay. Please know that we are continu… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewPerfectly located on main road in Canggu, walking distance to the beach, shops and restaurants. Friendly staff, ground floor room access to pool. Good sized room with cold air conditioning. Onsite spa offers a wide range of services in a quiet, private rooms.
Rooms are looking tired and in need of general maintenance and repairs. Rooms with pool access are not very private when people are sitting right outside your door on sun lounges.
Dear Amanda, Warmest greeting from The Kirana, a truly sense of style.. Thank you very much for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed our great location, friendly staff, spacious rooms, and the onsite spa facilities. We also appreciate your honest feedback regarding the condition of the rooms and the privacy concerns with pool access rooms. Please accept our sincere apologies for any inconvenience caused. We are continuously working on maintenance and improvements to ensure a more comfortable and private stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best Regards, The Kirana Management
Dear Amanda, Warmest greeting from The Kirana, a truly sense of style.. Thank you very much for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed our great location, frien… Show more