Reviews of Wyndham Casablanca Jakarta 5 stars
Jalan Casablanca Kav 18, 12870 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewYes
Connecting door no good
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff were very friendly and welcoming, and the pool was nice to relax in. The location was also convenient, with a mall within walking distance, which made things easier.
The shower was not very good, and the toilet was not very clean. There were no hand towels provided, only one face towel, and just one bathrobe instead of two. On top of that, there was maintenance work in a nearby room, and the noise was very loud from early in the morning, which made it difficult to sleep well.
Dear Mohamad, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the friendliness of our staff, the relaxing pool, and the convenience of our location. At the same time, we sincerely apologize for the shortcomings you experienced regarding the bathroom amenities, cleanliness, and the noise disturbance from maintenance work. Your comments are very valuable and have been shared with our housekeeping and engineering teams to ensure immediate improvements. We truly appreciate your input and hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Sincerely, Nadia Customer Relation Manager
Dear Mohamad, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the friendliness of our staff, the relaxing pool, and the convenience of our locat… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewthe drawback was the sauna which was under maintenance and the staff was not aware. Room aircon need to improve due to not cold. Thank you
The Doorman did not tell me which terminal Air Asia flight was. I book a grab to the main terminal and then had to take a train to Terminal 2 where Air Asia flight was. Thank you
Dear Value Guest Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us. We’re glad to hear you found your stay awesome, and we truly appreciate your constructive feedback. We apologize for the inconvenience regarding the sauna maintenance, the room air conditioning, and the lack of clear information about the terminal. Your comments are very important to us, and we will address these points with our team to improve both our facilities and service communication. We hope to welcome you back soon for a smoother and more comfortable stay. Sincerely, Nadia Customer Relation Manager
Dear Value Guest Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us. We’re glad to hear you found your stay awesome, and we truly appreciate your constructive feedback. We apologize for the inconv… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location walking distance from the mall. WiFi was good.
Shower is very poor as nozzle and lack of pressure made it impractical to have a decent shower.
Dear Sajid, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your feedback. We’re glad to hear you enjoyed our convenient location and reliable WiFi. We sincerely apologize for the inconvenience you experienced with the shower. Your comments are very valuable, and we will immediately review the water pressure and nozzle condition to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back with an improved stay. Sincerely, Nadia Customer Relation Manager
Dear Sajid, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your feedback. We’re glad to hear you enjoyed our convenient location and reliable WiFi. We sincerely apologize for the inconvenience you experienced with th… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewit‘s super clean, and the staff were very nice and helpful
i just hate that the AC was from a central AC, so whenever i am not in the room, the AC will automatically turn on, and i came back with a freezing room 🥲
Dear amanda, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind words about the cleanliness of our hotel and the friendliness of our staff. We truly appreciate your feedback regarding the central AC system. We understand how uncomfortable it must have felt to return to a freezing room, and we will certainly review this with our team to see how we can improve the experience for our guests. We hope to welcome you back for a more comfortable stay. Sincerely, Nadia Customer Relation Manager
Dear amanda, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind words about the cleanliness of our hotel and the friendliness of our staff. We truly appreciate your feedback regarding the central AC system. We understa… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewA great place for a family stay in Jakarta. Activities are planned for kids especially on the weekend and the swimming pool is very adapted for small kids. Breakfast is great and the room we selected is perfect for a family of 4, with a complete kitchen and a washing machine-dryer combo.
The lift doors detectors are not working very well. Also, my husband and I had some back pain from the mattress, maybe it needs a refresh. Finally, the living room would need a deep cleaning, mostly on the carpet, under the sofa, etc... but overall, it was very fine.
Dear Helene, Warm greetings from Wydham Casablanca Jakarta, Thank you for sharing your detailed feedback. We’re delighted to hear that your family enjoyed the activities, kid-friendly pool, breakfast, and the comfort of the room with kitchen and laundry facilities. We also appreciate your constructive comments regarding the lift detectors, mattress comfort, and living room cleanliness. Please rest assured that we will review these points to improve our facilities and services. We hope to welcome you and your family back soon for an even better stay at Wyndham Casablanca Jakarta. Sincerely, Nadia Customer Relation Manager
Dear Helene, Warm greetings from Wydham Casablanca Jakarta, Thank you for sharing your detailed feedback. We’re delighted to hear that your family enjoyed the activities, kid-friendly pool, breakfast, and the comfort of the room with kitch… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEverything
Menu could of had more variety.
Dear Tolga, Warm greetings from Wydham Casablanca Jakarta, Thank you for your kind feedback. We’re glad you enjoyed your stay and found it excellent and affordable. We appreciate your suggestion regarding menu variety and will certainly take it into consideration for future improvements. Sincerely, Nadia Customer Relation Manager
Dear Tolga, Warm greetings from Wydham Casablanca Jakarta, Thank you for your kind feedback. We’re glad you enjoyed your stay and found it excellent and affordable. We appreciate your suggestion regarding menu variety and will certainly ta… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe entryway was nice. The location was good. They kept my room even when my credit card bounced (because of security measure).
The hotel had a nice entry but then the rooms were from the 1970s with beat up furnitures. Also, I had to call several times to get face towels and soap for hand wash. In terms of breakfast, it was very Asian and they insisted that I pay first before I could start eating, which was very awkward the first day as I had a client meeting and they were getting worked up about payment in front of my client. It felt like more a family hotel rather than a business hotel.
Dear Durreen, Warm greetings from Wydham Casablanca Jakarta, Thank you for sharing your detailed feedback. We’re pleased you enjoyed our location and appreciated the assistance from our team in securing your room despite the card issue. We’re sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the room condition, amenities, and breakfast payment process. Your comments are valuable and will be shared with our management team to improve both our facilities and service, ensuring a more seamless experience for all guests, including business travelers. Sincerely, Nadia Customer Relation Manager
Dear Durreen, Warm greetings from Wydham Casablanca Jakarta, Thank you for sharing your detailed feedback. We’re pleased you enjoyed our location and appreciated the assistance from our team in securing your room despite the card issue. We… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast, friendly staff in the breakfast room. Excellent value for money and would certainly book again. Check in was easy and reception staff very helpful.
The air-conditioning I found to be noisy, going on and off to maintain the room temperature, when it kicked in it was quite loud. Otherwise everything was good
Dear Stuart, Warm greetings from Wyndham Casablanca Jakarta Thank you for sharing your experience with us. We’re delighted you enjoyed our great breakfast, friendly service, and found good value during your stay. We’re also glad the check-in process was smooth and our reception team made you feel welcome. We appreciate your feedback about the air-conditioning noise and will have our team look into it for improvement. We look forward to welcoming you back for another enjoyable stay. Sincerely, Nadia Customer Relation Manager
Dear Stuart, Warm greetings from Wyndham Casablanca Jakarta Thank you for sharing your experience with us. We’re delighted you enjoyed our great breakfast, friendly service, and found good value during your stay. We’re also glad the check-… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood hotel and location,will come back again here
All good.
Dear Harif, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind words, We're delighted to hear you enjoyed your stay and our location. We look forward to welcoming you back again soon, Sincerely, Nadia Customer Relation Manager
Dear Harif, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind words, We're delighted to hear you enjoyed your stay and our location. We look forward to welcoming you back again soon, Sincerely, Nadia Customer Re… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI stayed 2 nights in 2 bed room suite. It was spacious Living room was large. Location was good near Casablanca mall. All amenities are available. Washing machines. Kitchen amenities are good
The carpenter in living room was dirty need to be changed.
Dear Ghassan, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your detailed feedback. We're glad you enjoyed the spacious suite, convenient location near Casablanca Mall, and the available amenities. We apologize for the condition of the living room carpet and appreciate you bringing this to our attention. We will address this promptly to improve our guests’ comfort. We look forward to welcoming you back for an even better stay. Sincerely, Nadia Customer Relation Manager
Dear Ghassan, Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your detailed feedback. We're glad you enjoyed the spacious suite, convenient location near Casablanca Mall, and the available amenities. We apologize … Show more