Reviews of Sanctoo Suites & Villas 5 stars
Jl. Raya Singapadu, Banjar Seseh Batuan , 80582 Gianyar, Indonesia
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOur stay at Sanctoo was amazing! An exceptional experience on all levels, the place, the location, the staff, the food… We have booked the villa with private pool. It was spacious, spotless and well designed. What made our experience even more special, was the incredible service. Every staff member was warm, attentive and helpful and especially Eka, Dewi, Yuro, Rifki, Indra, Yogi, Komang Ayu, Sekar and Dekuid who mostly served us during our stay. We felt genuinely cared for. If you are looking for a peaceful escape, surrounded by nature and kindness, Sanctoo is the place to be!
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewStaffs. Location (next too zoo).
Dear Mr/s. yenny, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud,Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We are looking forward to your return and giving our property a 10-rating based on your personal experience, which includes our nice and spacious rooms, daily free entry to the Bali Zoo, and the friendliness of our staff. Kind Regards Sanctoo Suites & Villas Your luxury private gateway in Bali
Dear Mr/s. yenny, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud,Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewSuper friendly staff and always happy to help. Comfortable rooms, very peaceful and great location next to the Bali zoo.
Bathroom was needing a good clean or re-grout. Shower is open and next to the bath, causing lots of mould ingrained into the grout. Quite off putting when in the shower. Aside from that, all else was great!
Dear Mr/s. Karen, Thank you for your kind feedback and its valuable for us and it’s truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing the room. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Karen, Thank you for your kind feedback and its valuable for us and it’s truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive respons… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe room and cleanliness. Free zoo entrance
The staff takes time to answer the phone and not very supportive. The breakfast did not have a generous variety of options and the bakery wasn't fresh. The shower room leaks water to the outside.
Dear Mr/s. Fouad, Thank you for your kind feedback and its valuable for us and it’s truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing the room. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Fouad, Thank you for your kind feedback and its valuable for us and it’s truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive respons… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified review**Sanctoo Suites and Villas Ubud Review** I recently had the absolute joy of staying at Sanctoo Suites and Villas in Ubud, and let me tell you, it completely blew me away! I stayed in the family aviary, and it was an incredible choice. The suite was absolutely stunning, offering breathtaking views of the surrounding birds and beautifully designed interiors that were even more impressive in person. All staff from the receptionist to the security guards were incredibly warm and welcoming, truly making me feel right at home from the moment I arrived Dewi, the receptionist, truly stood out with her warm and welcoming demeanor. The massage therapists at the spa and wellness retreat provided exceptional service, leaving me feeling rejuvenated and relaxed amidst those immaculate views. Each morning, I indulged in the delicious breakfast buffet, which offered an array of mouthwatering choices, and dinner was just as satisfying—definitely filling! I encountered absolutely no issues during my stay at Sanctoo Suites and Villas. I wholeheartedly give it a 10/10 recommendation for couples, friends and families looking to experience Ubud, especially if you're planning to visit the Bali Zoo, which is just a quick 2-minute walk from reception. I can't wait to return on my next trip to Bali!
**Sanctoo Suites and Villas Ubud Review** I recently had the absolute joy of staying at Sanctoo Suites and Villas in Ubud, and let me tell you, it completely blew me away! I stayed in the family aviary, and it was an incredible choice. The suite was absolutely stunning, offering breathtaking views of the surrounding birds and beautifully designed interiors that were even more impressive in person. All staff from the receptionist to the security guards were incredibly warm and welcoming, truly making me feel right at home from the moment I arrived Dewi, the receptionist, truly stood out with her warm and welcoming demeanor. The massage therapists at the spa and wellness retreat provided exceptional service, leaving me feeling rejuvenated and relaxed amidst those immaculate views. Each morning, I indulged in the delicious breakfast buffet, which offered an array of mouthwatering choices, and dinner was just as satisfying—definitely filling! I encountered absolutely no issues during my stay at Sanctoo Suites and Villas. I wholeheartedly give it a 10/10 recommendation for couples, friends and families looking to experience Ubud, especially if you're planning to visit the Bali Zoo, which is just a quick 2-minute walk from reception. I can't wait to return on my next trip to Bali!
Dear Mr/s. Timothy, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali Kind Regards Sanctoo Suites & Villas Your luxury private gateway in Bali
Dear Mr/s. Timothy, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the rev… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe staff is very friendly and cheerful. Special thanks for Dewi at the reception and Ugik who picked us up and showed us around.
Nothing. Everything was perfect
Dear Mr/s. Islam, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali Kind Regards Sanctoo Suites & Villas Your luxury private gateway in Bali
Dear Mr/s. Islam, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the rev… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThe staff were excellent especially Dewi at FO, Dewi in restaurant and Martin in the Wantillan cafe. Access to the Zoo Breakfast was very nice with a varied selection. Wantilan restaurant was nice to eat in and reasonably priced.
The pillows were a bit hard to sleep on, but that is more a personal choice. Cassowary Restaurant prices are a bit pricey for the quality.
Dear Mr/s. Michael, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing the room. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Michael, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive respon… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe location is beautiful, rooms are super comfortable. SPA is one of the best we experienced and the overall staff have been super helpful
Breakfast needs massive improvement, for this price the options and quality was a compromise. Its a place to stay once, will recommend to others who are visiting Bali with kids
Dear Mr/s. Ravi, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing the food. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Ravi, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response.… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe stay was really good, I enjoyed the peace and quiet place.
it was not a big issue, but some personnel didn't know that I was staying at the hotel and it was a bit uncomfortable to be in reception truing to explain them that I was staying at the Hotel. All solve it and it was ok. but it will be great if the have a way to check.
Dear Mr/s. Ana Maria, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing our staff. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Ana Maria, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive resp… Show more
Reviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 19 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewVery good customised food as we were vegetarian. Devi, one of the girls at the restaurant was so nice and she catered us with all vegetarian options. Mirah, the girl at the reception was amazingly good and polite
Way out of the city and transportation expensive
Dear Mr/s. Rakhee Mahesh, Thank you for your kind feedback—it is truly valuable to us, and it is an honor to receive such a positive response from you. We sincerely appreciate your kind words and are grateful for your support. Your input is highly valued, and we remain confident in the quality of our offerings. We do apologize for any inconvenience you experienced during your stay with us. We will convey your message to our team and management to ensure we continue improving our service for every valued guest in the future. We would also like to highlight that our hotel is strategically located—just a 30-minute drive from Ubud, yet away from the crowds and traffic. We are close to several popular attractions such as famous day clubs, silver craft workshops, Balinese traditional compound houses, Wiswakarma Museum, Pura Batuan, Kecak dance performances, art markets, and many more. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Rakhee Mahesh, Thank you for your kind feedback—it is truly valuable to us, and it is an honor to receive such a positive response from you. We sincerely appreciate your kind words and are grateful for your support. Your inpu… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewI had everything I needed in close proximity. Ground floor pool access room in good distance from restaurant, clean and comfortable
When children and families upstairs, can hear every thump and scream.
Dear Mr/s. Karina, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive response. Your input is greatly valued, and we are confident in the quality of our offerings. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We extend our sincerest apologies for any inconvenience caused by the lack in preparing the room. Rest assured; we are committed to taking necessary precautions to prevent such occurrences in the future. We appreciate your kind attention, and please feel free to reach out if you need any additional assistance.
Dear Mr/s. Karina, Thank you for your kind feedback and its valuable for us and its truly an honor to receive a positive respond from you. We sincerely appreciate your kind feedback, and we are honored to receive such a positive respons… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified review10/10! I loved everything about this hotel! We had a private villa with pool, the villa is very beautiful and quiet, the perfect get away People are so friendly and helpful, the restaurant is also really good. Breakfast is good and everything is fresh, I have seen bigger breakfast buffets but for the price it’s definitely worth it. I love this hotel and I will miss it, will definitely come back if I visit Bali. I really recommend booking the villa!
Dear Mr/s. Jessica, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali Kind Regards Sanctoo Suites & Villas Your luxury private gateway in Bali
Dear Mr/s. Jessica, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the rev… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything is super. We had very memorable stay with sanctoo. All the staff are attentive. They show the truly hospitality with no discrimination. Feel welcome on every step that you take in this establishment. Worth the money with all the benefits that we get. It's just like one pack excellent short escape with Sanctoo from our daily routine. Very recommended for those traveling with kids. Can't wait to stay again.
Dear Mr/s. Meistika, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali Kind Regards Sanctoo Suites & Villas Your luxury private gateway in Bali
Dear Mr/s. Meistika, Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the re… Show more