Reviews of Roberto Suites Ubud View by EPS 3 stars
F7C7+239 Jl. Raya Pengosekan, MAS, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, 80571 Ubud, Indonesia
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Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewRoom was ok.
I paid extra for breakfast, expecting a decent meal, but the portions were extremely small. When we asked for a larger egg, they wanted to charge us even more, which felt unfair. Since we were not satisfied, we asked for a refund for the extra breakfast, but the hotel refused. After speaking with both the hotel and Booking, I was finally able to get my refund, and we decided to leave. Overall, a very disappointing experience. I wouldn't recommend this place due to the poor service and lack of fairness in their pricing. Poor customer service.
Dear Mr. Ali, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the breakfast, we strive to provide fair pricing for all our guests. Any additional items, such as larger portions, do incur extra charges, which is a standard practice in hospitality. We apologize if this was not communicated clearly at the time. Additionally, our room rates are already very affordable and include breakfast, ensuring great value for our guests. We believe our pricing is fair and transparent. We are committed to improving our services and appreciate your input. While we regret that your stay was not as you had hoped, we value your feedback and will use it to enhance our guest experience in the future. We hope you have safe and enjoyable travels ahead. Best regards, Roberto Suites Ubud View
Dear Mr. Ali, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the breakfast, we strive to provide fair pricing for all our guests. Any additional items, such as larg… Show more
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewVery nice stay at Roberto Suites. The room was clean and very pretty. The host was really nice and flexible, she made everything for the stay to be the best possible. Good location.
Dear Louise, We truly appreciate your kind words and glowing review. It was an absolute pleasure to host you at Roberto Suites. We're thrilled to hear that you enjoyed the cleanliness, comfort, and location of our property, and we’re especially grateful for your recognition of our team's efforts to make your stay as pleasant and flexible as possible. Your satisfaction is our highest priority, and we look forward to welcoming you again in the future for another wonderful stay. With warmest regards, The Roberto Suites Team
Dear Louise, We truly appreciate your kind words and glowing review. It was an absolute pleasure to host you at Roberto Suites. We're thrilled to hear that you enjoyed the cleanliness, comfort, and location of our property, and we’re especi… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified review