Reviews of The Westin Jakarta 5 stars
Jl. H.R. Rasuna Said Kav. C-22 A, 12940 Jakarta, Indonesia

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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe peace and cleanliness of the hotel was nice to come back to after the busy city. The rooms are well equipped and have a very comfortable large bed. Every staff member was very pleasant and smart with a warm smile. The dining area was very nice with a great selection for all tastes and nationallities. The staff show pride in their work and it really does make a difference. We cannot rate this hotel enough and if we were ever in Jakarta again, would definitely stay here. Keep up the good work!
Nothing!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAll staff is great. The best team of all. Special mention to Made and Hamzah:)
All is perfect
Dear Mr. Alvin, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr. Alvin, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thoma… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe location The staff very much friendly The breakfast is very good Overall very good
Nothing to be say
Dear Mr. Abdulmajeed, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr. Abdulmajeed, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well,… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe room was beautiful and the staff were incredible. The amenities are really something. Food at the hotel is quite expensive but there are lots of places nearby to eat.
Dear Mr./Mrs. Milena, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr./Mrs. Milena, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay w… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewSpa and all the arrangement.
everything was great, but the lounge seem more welcoming Korean than other countries. Most of the food served were Korean dishes.
Dear Mr. Jack, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr. Jack, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewExcellent service, super cleanliness levels and wonderful breakfast spread
Dear Mr./Mrs. Malvika, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr./Mrs. Malvika, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay … Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewRoom and View
Dear Mr./Mrs. Mohan, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Mr./Mrs. Mohan, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay we… Show more
Reviewed: 28 February 2025 · Stayed in January 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in October 2024
Verified reviewReviewed: 3 January 2025 · Stayed in October 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewLovely staff
Excellent massage
Dear Guest, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Glaser General Manager
Dear Guest, Warmest greetings from The Westin Jakarta. Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future. Stay well, Thomas Gl… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified review