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Reviews of Thong's Inn Hotel Kualanamu 3 stars

Jl. Pasar V Kebun Kelapa, Kualanamu. Kecamatan Beringin Lubuk Pakam - Deli Serdang, 20552 Medan, Indonesia

#12 of 101 hotels in Medan

Guests' Choice

Review score

Based on 172 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 3 September 2025

    7.0
    airport hotel.
    • Leisure trip
    • People with friends
    • Deluxe B Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Communication from the staff was excellent, making sure we got to and from the airport easily, good food at the restaurant

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The free airport shuttle is very handy, they offered us two free rides and came fast. The houses are small but pretty, with a good bathroom and comfortable beds. The guy who worked at the front desk was very friendly and patient, he helped us with printing our visa.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Fine hotel near to airport
    • Leisure trip
    • Couple
    • Villa Double Room
    • Stayed 1 night
    • Submitted via mobile

    Loads of mosquitos in the room. Understand if there was a few can’t be helped but the number was really high. We went to the shop to buy a spray to kill them which worked, think hotel could have done that or if high numbers always then provide a mosquito net. Hotel takes a 200k deposit for the room

    Location was close to airport, they offer a free shuttle too. Has a restaurant and a pool and staff were friendly.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was terrible. Few choices and what was available was cold. Check out the Hotel Prima in your area to see a good breakfast offering.

    Swimming pool

    Stayed in July 2025

  • Reviewed: 10 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Our room had scribbling on the wall and a quick coat of paint would have made it feel cleaner

    Airport transfer, pool

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    Great value comfy stay near airport
    • Leisure trip
    • Family with young children
    • Deluxe B Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great value stay close to airport with excellent staff. Nice pool. Very convenient for airport

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Very good
    • Leisure trip
    • Couple
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very close to the airport. Clean and cozy. We enjoyed our time at the swimming pool and the food at the restaurant was very good.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Villa Double Room
    • Stayed 1 night

    Breakfast could be a bit better

    airport shuttle

    Stayed in July 2025

  • Reviewed: 30 July 2025

    8.0
    Very good
    • Family with young children
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant by the swimming pool has very limited options for a quick bite, and the staff didn’t seem very helpful in suggesting dinner options. They were mostly chatting among themselves and watching music videos on their phones

    The room was clean , the airport shuttle was very convenient, and the driver and the receptionist team were very friendly

    Stayed in July 2025

  • Reviewed: 24 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was not great. We ordered our food online instead

    Great accommodation very close to the airport. Clean room with aircon. Staff were very friendly. Our second stay at this hotel.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good value for money, breakfast included, free shuttle bus to the airport, nice clean room,

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bad small from the burned garbage from neighburhood.

    Pool and bar were excellent,.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    9.0
    Fabuleus
    • Leisure trip
    • Group
    • Cottage Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    It was a cool en Cody appartement, with good beds

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Don't forget to bring anti mosquitos cream
    • Leisure trip
    • Family with young children
    • Cottage Twin Room
    • Stayed 1 night

    Many mosquitoes

    Lovely pool, value for money and friendly staffs

    Stayed in June 2025

  • Reviewed: 2 July 2025

    7.0
    Great option for airport transfer.
    • Leisure trip
    • Family with young children
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely limited breakfast options . Dinner just ok.

    Welcoming staff, swimming pool , courtesy bus to airport.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cottage Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We wanted to walk around the village outside the hotel grounds but the road was narrow and lots of traffic. There was a strong smell when we checked in to the room.. it was a bar of naphthalene or paradichlorobenzene commonly known as moth balls in the bathroom. They work by releasing a gas that's toxic to humans and insects. I had to remove it and let the room air out for a couple of hours. Just FYI...

    Nice grounds and comfortable rooms. Beautiful gardens with bonsai trees. Great breakfast

    Stayed in June 2025

  • Reviewed: 19 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location wise there's not much around the hotel so I'd only really come for airport transfer

    Great location for the airport, nice pool Pool food was nice and cheap. Rooms were very comfortable Airport transfer included in the price

    Stayed in May 2025

  • Reviewed: 10 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cottage Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ok

    Ok

    Stayed in April 2025

  • Reviewed: 8 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    The moth ball that was in the Bathroom. The odor was strong and I had to close the bathroom door to sleep. Once in the bathroom thats when it was hard to bear.

    Clean and nice room. Good wifi. Wish I had more time to enjoy the pool. The free shuttle to airport was nice to have.

    Stayed in April 2025

  • Reviewed: 3 May 2025

    9.0
    A very pleasant place for a one night stopover close to the airport
    • Leisure trip
    • Solo traveller
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Exceptionally friendly staff

    Stayed in April 2025

  • Reviewed: 30 April 2025

    9.0
    Great place for night stop over before flying out
    • Leisure trip
    • Couple
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great place to stay in early flight .. easy checkin Light breakfast supplied taxi to airport arranged .. a little noisy on front to but still felt v well .. helped tell us where we could eat night before ..

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice gardens and pool to relax in. Garden cottage rooms had everything we needed. Daily housekeeping was included which was a nice touch. Food onsite from pool and restaurant were both good, lots of choices.

    Stayed in March 2025

  • Reviewed: 1 March 2025

    8.0
    Great location, clean, friendly and importantly, close to Kualanamu.
    • Leisure trip
    • Solo traveller
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water in my shower but that’s OK a cold one was refreshing 🙂

    Great location, clean, comfortable and nice staff.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Cottage Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some noise from traffic and trains outside depending which cottage or room you have have and how sensitive you are.A few flights passing by but not night time.200000rp damage deposite which you get back when you leave.This seems to be standard on many hotells in Indonesia nowadays but good to know.Noise from outside is impossible to avoid in city areas like this and close to the airport so it's more information than a complaint.Food and drinks ok but not great and don't expect that everything on the menu is available.

    Free shuttle service to airport every even hour. Takes 12 minuits from hotel reception to drop off at airport.Big hotel area,so big that you can go for small walks.Many park areas.Food and drinks 24 hrs and room service.Great pool.Great for one night if you wanna be close to airport.

    Stayed in January 2025

Showing 1 – 25

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