Reviews of Thong's Inn Hotel Kualanamu 3 stars
Jl. Pasar V Kebun Kelapa, Kualanamu. Kecamatan Beringin Lubuk Pakam - Deli Serdang, 20552 Medan, Indonesia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewCommunication from the staff was excellent, making sure we got to and from the airport easily, good food at the restaurant
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe free airport shuttle is very handy, they offered us two free rides and came fast. The houses are small but pretty, with a good bathroom and comfortable beds. The guy who worked at the front desk was very friendly and patient, he helped us with printing our visa.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewClose to the airport. Good stuff
A bit empty, not many guests
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was close to airport, they offer a free shuttle too. Has a restaurant and a pool and staff were friendly.
Loads of mosquitos in the room. Understand if there was a few can’t be helped but the number was really high. We went to the shop to buy a spray to kill them which worked, think hotel could have done that or if high numbers always then provide a mosquito net. Hotel takes a 200k deposit for the room
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewSwimming pool
The breakfast was terrible. Few choices and what was available was cold. Check out the Hotel Prima in your area to see a good breakfast offering.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewAirport transfer, pool
Our room had scribbling on the wall and a quick coat of paint would have made it feel cleaner
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat value stay close to airport with excellent staff. Nice pool. Very convenient for airport
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe staff was helpful
For what we paid I expected more. The a/c was not working right and the room was always full of mosquitoes, in 2 days we killed at least 50-60 of them in the room. We decided not to complain because was only for 2 days and we were organising our stuff in the luggages so we didn’t have time to (maybe) change room. They should really put a mosquito net around the bed (also if it’s not fancy like the place is) but at least you can have a better sleep.
Dear Mr. Luca, Thank you for staying with us and for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced regarding the air conditioning and the presence of mosquitoes in your room. Your comfort is very important to us, and it is clear that we did not meet your expectations during this visit. We appreciate your kind note about our helpful staff, and we regret that you didn’t have the time to raise the issue while you were here — we would have done our best to provide you with a more suitable room. Your suggestion about mosquito nets is a valid point, and we are reviewing the possibility of adding them in some areas as an added precaution. We have also reminded our housekeeping and engineering teams to double-check all cooling units and increase preventive pest control, especially during the current season. Thank you once again for your feedback. We hope to have the opportunity to welcome you again in the future with a much better experience. Warm regards, Management – Thong’s Inn Hotel Kualanamu
Dear Mr. Luca, Thank you for staying with us and for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced regarding the air conditioning and the presence of mosquitoes in your room. Yo… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI stayed here at the end of my trip in Sumatra. Great location near the airport with free airport shuttle bus. The room was huge, very comfortable bed. The best sleep I’ve had in Sumatra. I would have stayed an extra night just for the comfy bed! Great facilities within hotel complex. Beautiful bamboo walkways and gardens surrounding, pool to swim and relax by at the end of your stay/flight before onward transit. Tasty and affordable restaurant onsite too. Would totally stay here again next time I’m in Sumatra. Staff also very helpful and friendly
Everything was great ! 😊
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe staff were lovely! Very helpful!
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe only positive thing me and my friends can tell about this place is that it is in fact close to the airport and has a shuttle service. All three of us has gotten Bali belly from eating in the restaurant which provides possibly the worst service you will ever experience and equally boring food. I would choose a different place.
Dear Mr. Jacob, We sincerely apologize for your unpleasant experience regarding the food during your stay with us. We are very sorry to hear that you and your friends experienced stomach discomfort. Please rest assured that this is not the standard we aim to deliver. We have immediately forwarded your feedback to our kitchen and quality control team for thorough evaluation and corrective action. Your feedback is extremely valuable, and we are taking serious steps to ensure food hygiene, freshness, and safety. We do hope you might give us another chance in the future to provide a much-improved experience. Warm regards, Management – Thong’s Inn Hotel Kualanamu
Dear Mr. Jacob, We sincerely apologize for your unpleasant experience regarding the food during your stay with us. We are very sorry to hear that you and your friends experienced stomach discomfort. Please rest assured that this is not th… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery close to the airport. Clean and cozy. We enjoyed our time at the swimming pool and the food at the restaurant was very good.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe staff were professional and efficient. The room was good. It was nice to have a restaurant on the premises that made great food. The restaurant staff were awesome. The gardens are beautiful and the path to the chalets being lite up at night was beautiful.
Nothing. Everything was perfect
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewairport shuttle
Breakfast could be a bit better
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room was clean , the airport shuttle was very convenient, and the driver and the receptionist team were very friendly
The restaurant by the swimming pool has very limited options for a quick bite, and the staff didn’t seem very helpful in suggesting dinner options. They were mostly chatting among themselves and watching music videos on their phones
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat accommodation very close to the airport. Clean room with aircon. Staff were very friendly. Our second stay at this hotel.
The restaurant was not great. We ordered our food online instead
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNice pool, beds were comfy
Staff/check in was terrible, the air conditioning didn’t work and they didn’t apologise, the staff seemed unable to act on their own beliefs, like robots who could not respond to what was actually happening and every action made it feel like they didn’t trust you - we had to leave for our flight at 4am and they couldn’t let us leave until they had checked our rooms to see what state we had left them in.
Dear Mrs. Kate, Thank you very much for your recent stay at Thong's Hotel Kualanamu and for taking the time to share your feedback. We are sincerely sorry to hear that your check-in experience did not meet your expectations, and we deeply regret the inconvenience caused by the air conditioning issue in your room. Please accept our sincere apologies that this was not detected earlier and it was not reported during your stay, and we have since addressed and repaired the issue. Regarding the departure process, our standard check-out procedure includes a quick room check to ensure that no personal belongings are left behind and for general safety. However, we understand that this may have felt inconvenient, especially with your early flight. Your comments have been noted and we will review our procedures to improve flexibility for early departures. Your feedback is extremely valuable to us and will be shared with the concerned teams to ensure better service recovery and guest experience in the future. We hope to have the chance to welcome you back and provide a better experience. Best Regards, Management of Thong’s Hotel Kualanamu
Dear Mrs. Kate, Thank you very much for your recent stay at Thong's Hotel Kualanamu and for taking the time to share your feedback. We are sincerely sorry to hear that your check-in experience did not meet your expectations, and we deeply … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGood value for money, breakfast included, free shuttle bus to the airport, nice clean room,