Reviews of Tunjungan Hotel 4 stars
Jl. Tunjungan 102-104, Tegalsari, 60011 Surabaya, Indonesia
Loading
Guests also reviewed these properties:
Cuxhaven, Germany
Shanghai, China
Mollina, Spain
Erlangen, Germany
Bukowina Tatrzańska, Poland
Kiriánna, Greece
Las Terrenas, Dominican Republic
Pottsville, Australia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewCustomer service is good
Property old
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewAlready to old building
The room isn’t soundproof and very disturb at sleep time
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome about your suggestions & criticisms to further improve the quality of our services so that in the future it can be better Once again we apologize and thank you We look forward to welcoming you and your family on your next visit Warm Greetings from Tunjungan Hotel Surabaya Management
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome abou… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewCentrally located next to Tunjungan Plaza with lots of shops and restaurants .
The lifts are slow and not in good working condition . It is also too small to cater for a big hotel . The restaurant food is not good enough for hotel standard .
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome about your suggestions & criticisms to further improve the quality of our services so that in the future it can be better Once again we apologize and thank you We look forward to welcoming you and your family on your next visit Warm Greetings from Tunjungan Hotel Surabaya Management
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome abou… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewIt is centrally located next to Tunjungan shopping mall and some restaurants and convenient shops .
The room given to us is very old and some stuff is quite worn out .
Dear Sir / Madam Warmest Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We look forward to welcoming you and your family on your next visit Warmest Greetings from Tunjungan Hotel Surabaya Management
Dear Sir / Madam Warmest Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We look forward to welcoming you and your family on your next visit Warmest Greetings from … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewTerrible breakfast, incredible dirt in the room, a dirty bathtub, dirty sheets, mould in the room, and dirty stains everywhere - on the carpet, the room walls, and the curtains. The WiFi didn't work, and you had to wait 20 minutes for the elevator.
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome about your suggestions & criticisms to further improve the quality of our services so that in the future it can be better Once again we apologize and thank you We look forward to welcoming you and your family on your next visit Warm Greetings from Tunjungan Hotel Surabaya Management
Dear Sir/Madam Warm Greetings from Tunjungan Hotel Surabaya Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya We apologize for the inconvenience you experienced during your stay at our hotel We welcome abou… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewLocation
A bit old...
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewNot clean
Not clean
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewthe strategic location
it could be noisy since the location is infront of the main road
Reviewed: 1 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 August 2024 · Stayed in July 2024
Verified reviewDO NOT STAY HERE. BE WARNED. Not much to like. Staff were okay, But the place was dirty noisy and run down.
No bedside power point. Mattress had bodily stains and so did the mattress protector. I felt contaminated! The mould in the locker rooms is so so obvious. The lift is slow as a snail. The TV did not work. The noise from the discotheque was the last straw. I checked out the very next day.
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewClose to shopping mall
Old hotel. Facilities are outdated.
Reviewed: 5 July 2024 · Stayed in June 2024
Verified reviewReviewed: 2 June 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in April 2024
Verified reviewLocation
View
Reviewed: 4 May 2024 · Stayed in May 2024
Verified reviewNear to Tunjungan Mall
No iron and iron board provided
Reviewed: 19 April 2024 · Stayed in April 2024
Verified reviewNot bad
Lift was slow
Reviewed: 16 February 2024 · Stayed in February 2024
Verified review