6.0

Reviews of Umah Lawas Villa Ubud

Jl. RSI Markandya II, Keliki, Tegallalang, Kabupaten Gianyar, 80561 Ubud, Indonesia

  • Roemroyen

    Reviewed: 5 October 2023 · Stayed in September 2023

    Verified review

    the room just like in the picture. it was spacious and the bed was comfortable. close to the paddy field. the location was a bit far from the center, it's good if you want a calm place.

    the facilities weren't satisfied. 1) we could not use the pool because of the maintenance. we booked this villa because of the pool. they should inform this beforehand. 2) They gave us one broken robe and when we asked for a new one, they didn't have it because it was in the laundry. 3) the cooking pan looks burnt, we asked the staff to clean it, but the staff said it was clean. Then we said why did this villa provide something that we couldn't use? it was burnt and we couldn't use it. then the staff cleaned the pan. it was better but still, we couldn't use it for cooking. 4) there was no cap stock or wardrobe to hang your clothes. We paid for our room including these facilities. You have a great room but these small details really annoyed us. So please improve this.

    Property response:

    Dear roemroyen , Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Umah Lawas Hotel With kind regards Budi Astrawan

    Dear roemroyen , Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, fo… Show more

    Umah Lawas Villa Ubud
    6 October 2023
  • Carmen

    Reviewed: 10 June 2023 · Stayed in June 2023

    Verified review

    The room was really beautiful, spacious and with fantastic views.

    We left without knowing where the restaurant was. At night we wanted to turn off the lights in the room to sleep and we were looking for more than an hour where the switch was and it was impossible to find it, it was surreal. We went to reception and there was no one there. We phoned more than 20 times and no one answered. The whole thing was ridiculous. We were alone, no one else, no one else at the front desk, no one else at security...No one. Finally we opted to look for the electricity meter and turned off the switches so we could sleep. It was an absolute disaster. Going to sleep like that with that stress is not worth it.

  • 7.0 Good
    Anonymous

    Reviewed: 16 May 2023 · Stayed in May 2023

    Verified review

    if you’re looking for an interesting location, then it’s the place! Villas are private, located in a little jungle.

    Because it’s in nature, don’t be surprised to see ants/little spiders inside the villa. When I arrived, there were some dead ants in the bathroom which could have been cleaned before arrival.

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  • Agatha

    Reviewed: 24 April 2023 · Stayed in April 2023

    Verified review

    interrior design and close to nature

    very slow response staff, lots of termite, some lights are broken (couldn‘t turn on the lights)

    Property response:

    Dear Agatha, Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Umah Lawas Hotel With kind regards Budi Astrawan

    Dear Agatha, Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, for su… Show more

    Umah Lawas Villa Ubud
    26 April 2023
  • Amelia

    Reviewed: 28 November 2022 · Stayed in November 2022

    Verified review

    it’s location is great, with stairs access to wyah.ubud for food and drinks. the property only has 3 villas so it’s private as well. bed was cosy and the staff were very helpful.

    we were not able to lock our door properly- it was broken but they fixed it after being informed the next day. there is no wadrobe or rack and hangers to hang clothes. their light switches are also pretty hidden behind furnitures and curtains so we slept with some spot light on the first night. we have requested for an iron and ironboard with hangers before we arrived and they said ok- however when we arrived we had to remind them again. they were helpful but could have been a bit more attentive. the shower is not separated with the toilet so expect wet floors.

    Property response:

    Dear Marzia, Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Umah Lawas Hotel With kind regards Budi Astrawan

    Dear Marzia, Warmest Greetings from Umah Lawas Ubud.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Umah Lawas was enjoyable. Your comment will be shared to our team, for su… Show more

    Umah Lawas Villa Ubud
    5 December 2022
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