We had such a lovely experience at this hotel. From the moment we arrived, the staff made us feel welcome and well taken care of. The service throughout our stay was consistently excellent, but a special thank you goes to Tofik, who truly went above and beyond to make our visit memorable. Tofik was attentive, kind, and always one step ahead — whether it was arranging special requests, offering helpful suggestions, or simply checking in to ensure we were enjoying our stay. His genuine hospitality really stood out and made a lasting impression. The hotel itself was beautiful, comfortable, and well-maintained, but it’s the people — especially Tofik — who made it truly exceptional. We’ll definitely be coming back and recommending it to others.

Stayed in July 2025

Nothing

Everything

Stayed in April 2025

City one of staff member she was perfect. Follow up everything at any time.at any time

Stayed in June 2025

Specialty city one of the staff members she is excellent

Every thing

Stayed in June 2025

Stunning villas and beautiful resort. Generous size private pool and villa. The breakfast was excellent and the staff were very friendly and attentive.

Stayed in November 2024

the monkeys hahaha there are A LOT but they are not aggressive and the hotel staff will come quickly to scare them away if you feel overwhelmed hotel is on a cliff and the beach access stairs were under construction while we were there so we had to be driven down to the beach each day which was the smallest inconvenience. also the beach club was under construction- once it is finished and the staircase reopened the hotel will be perfect sauna didn’t work hot tubs don’t get very hot

stayed here for last week of our honeymoon and it was BLISS. complimentary breakfast was absolutely delicious. views were amazing. villas were spacious and amazing. turn down service every night was so sweet. gym is pristine w gorgeous pool + free yoga every day.

Stayed in September 2024

There was nothing we didn’t like.

I loved every single thing of this resort, from the size of our private pool to the crockery that we used in our villa. Exquisite food and a fantastic team very careful of each of our demands. My daughter and I are so looking forward to going back!

Stayed in September 2024

Umana and their staff are absolutely fantastic! I would stay here for every vacation for the rest of my life if I could. The staff were so kind and helpful; including our own concierge available via WhatsApp to help book travel, excursions, and services at the hotel. The pool was stunning, but our own villa even more so. We had panoramic ocean views that I just could not stop looking at; from our own infinity pool right through the glass doors to our room. I was on cloud nine!!

Stayed in May 2024

This renovated hotel is beyond stunning. We had a very big spacious one bedroom villa, with a very big garden/pool area. The service was top. The whole area was so well taken care of and beautiful greenery. The kid’s club had a very energetic lady and it has absolutely all a child could wish! Melasti Beach is also a good choice and clean.

Stayed in April 2024

The noisy buggy, we saw a few house lizards (but they sent pest control immediately), and one staff promised me late check out while another staff said no the next day.

Exquisite villa and really friendly, helpful staffs.

Stayed in April 2024

Staff are amazing

Stayed in April 2024

The hotel is a bit isolated. The staff is nice, however lacking proper training, they give confusing information and blame someone instead of acknowledging the mistake. The food is average, nothing special. The panoramic view villa we stayed in was right behind their main restaurant and that didn't give a nice view.

The villa interior is very nice and comfortable. The hotel is located 5 min away from Melasti beach, which was very nice, however the staff failed to tell us that they have designated beds there from the hotel (we found out by ourselves). The kids club is very nice and not crowded, kids didn't want to leave (2 ladies in the kids club are really doing a great job).

Stayed in April 2024

We saved the best for the last for our Bali trip - Umana; The property is magnificent; The service & staff are very competent; The food was delicious; The villa was luxurious and neat.

Stayed in March 2024

The staff are very Respectful and friendly The view in the villa was amazing

Stayed in January 2024

nothing

A wonderful place to relax, luxurious facilities, and wonderful staff to provide the best service The view of sunset at ‏ Oliverra Restaurant over the cliff is fantastic and unforgettable

Stayed in January 2024

Everything. It was amazing

Stayed in September 2023

Everything !

very personalized and meaningful welcoming

Stayed in November 2023

Construction noise from another property, starting at 730am both mornings we were there. Not such a problem during the daytime. The fancy Italian restaurant is very average. Wildly overpriced. This hotel should be priced at 60-70% of their current rates.

Clean. Lovely private villas with baths, indoor and outdoor showers, swimming pools, etc. The staff are great. Buggies to take you everywhere and easy to arrange a car to the beach. Very quiet (only 5-10% occupied when we visited). The casual restaurant (Commune) is good - breakfast and local food.

Stayed in April 2024

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025