Reviews of Veranda Serviced Residence Puri 4 stars
Jl. Pesangrahan No.28 Rt.1/Rw. 6, Jakarta, 11610 Jakarta, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe staff were excellent - very friendly and professional.
The air conditioner was really loud which made it difficult to sleep.
Dear Mr. Ben, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciate you taking the time to share your feedback. I apologize that your experience with Air Conditioner did not meet your expectations. Please allow me to express my sincerest apologies. At Veranda Serviced Residence Puri, we strive to provide an excellent service experience for every guest; therefore, your feedback is very important to us. Thank you for sharing your concerns, and we hope that you will allow us to serve you better soon. Sincerely, Henri Head of Operations
Dear Mr. Ben, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciate yo… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and helpfull.
Dear Mr. Maarten, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Serviced Residence Puri, all of us are looking forward to welcoming you back at the soonest. Sincerely, Henri Head of Operations
Dear Mr. Maarten, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing y… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewClean and comfort Good service
Nothing
Dear Bapak Johanes, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Serviced Residence Puri, all of us are looking forward to welcoming you back at the soonest. Sincerely, Henri Head of Operations
Dear Bapak Johanes, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation, the AC works very good! Staff were super nice.. Idofi, Rizal, Ridho, Kesya and all.
Dear Mr. Benedikt, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Serviced Residence Puri, all of us are looking forward to welcoming you back at the soonest. Sincerely, Henri Head of Operations
Dear Mr. Benedikt, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing … Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe staff are very friendly. The location suits me with Ranch Market right next door and Puri Indah Mall 5 min away.
Plumbing in bathroom leaking
Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciate you taking the time to share your feedback. I apologize that your experience with leaking at the bathroom did not meet your expectations. Please allow me to express my sincerest apologies. At Veranda Serviced Residence Puri, we strive to provide an excellent service experience for every guest; therefore, your feedback is very important to us. Thank you for sharing your concerns, and we hope that you will allow us to serve you better soon. Sincerely, Henri Head of Operations
Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciat… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewFriendly staff..good customer service..
Dear Mr. Muhammad, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Serviced Residence Puri, all of us are looking forward to welcoming you back at the soonest. Sincerely, Henri Head of Operations
Dear Mr. Muhammad, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing … Show more
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewFinally, the towel is newer, more white and fluffy. Just need to regularly clean the drainage area in the shower room (seem lots of hair and makes clogging)
We have to laundry straight away when it is delivered, paid at the door. Will us running away and not paid???
Dear Mr. Nicholas, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our towel. However, we are concerned to hear that there were some issues during your visit, particularly regarding Drainage area and laundry. On behalf of the team, please accept my utmost sincere apology regarding the matter. I will ensure to communicate this matter with our colleagues. We wish you well and look forward to welcoming you again at Veranda Serviced Residence Puri. Sincerely, Henri Head of Operations
Dear Mr. Nicholas, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our towel. However, we are concerned to hear that there we… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewI stay here on all my visits and recommend it if the location in JKT is what we need.
The Aircon started leaking late in evening. Engineering did come soon after but this is not the first time the AC has leaked and maybe some "periodic maintenance" is lacking. It was only slightly inconvenient but can be FIXED.
Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciate you taking the time to share your feedback. I apologize that your experience with Aircon did not meet your expectations. Please allow me to express my sincerest apologies. At Veranda Serviced Residence Puri, we strive to provide an excellent service experience for every guest; therefore, your feedback is very important to us. Thank you for sharing your concerns, and we hope that you will allow us to serve you better soon. Sincerely, Henri Head of Operations
Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciat… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 November 2024 · Stayed in September 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewStaff very helpful
The lifts waited too long at times
Dear Mrs. /Mr. Nadene, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our staff services that meet your expectation. However, we are concerned to hear that there were some issues during your visit, particularly regarding the elevator. On behalf of the team, please accept my utmost sincere apology regarding the matter. I will ensure to communicate this matter with the management and related department to address the improvement accordingly. We wish you well and look forward to welcoming you again at Veranda Serviced Residence Puri. Sincerely, Henri Head of Operations
Dear Mrs. /Mr. Nadene, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our staff services that meet your expectation. How… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewLocation
elevator for the serviced residents
Dear Mrs. /Mr. Monfore, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our strategic location that meet your expectation. However, we are concerned to hear that there were some issues during your visit, particularly regarding the elevator issue. On behalf of the team, please accept my utmost sincere apology regarding the matter. I will ensure to communicate this matter with related department to address the improvement accordingly. We wish you well and look forward to welcoming you again at Veranda Serviced Residence Puri. Sincerely, Henri Head of Operations
Dear Mrs. /Mr. Monfore, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our strategic location that meet your expectation… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewBreakfast is a rather expensive option but for my purpose, the comfort and convenience it is worth it. Small customer nbs make it easy, the food is quite local with Burbur Ayam my favorite, fresh fruit (juice options could be a bit expanded). Nice location with indoor (AC) and outdoor (Veranda!) for smokers. HUGE RAP (good blessings) for staff Wuri who remember "like" honey. On this trip there was none available (1st morning), next morning Wuri brought me some (from somewhere) and THAT was an action of a an EXCELLENT staff. SHE is enough to bring me back to stay at Veranda.
AC leaking, it happened to me in a few rooms. BUT this is NOT a critical issue to me. Some external noise from "some" rooms.
"Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our ambience and facilities. However, we are concerned to hear that there were some issues during your visit, particularly regarding the air conditioning. On behalf of the team, please accept my utmost sincere apology regarding the matter. I will ensure to communicate this matter with our team. We are delighted to hear about the exceptional service you received and your kind words about Wuri from Front Office. We will pass on your compliments to Wuri as it will encourage her to continue providing outstanding service. We wish you well and look forward to welcoming you again at Veranda Serviced Residence Puri. Sincerely, Henri Head of Operations"
"Dear Mr. Stephen, Greetings from Veranda Serviced Residence Puri. Thank you for sharing a great score for your recent visit. First and foremost, we appreciate your compliments on our ambience and facilities. However, we are concerne… Show more
Reviewed: 10 September 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 August 2024 · Stayed in July 2024
Verified reviewGreat eateries surround the hotel, and the staff is helpful.
I wish there would be smart TV, but regardless I enjoy watching the local channels.
Dear Mrs. Nurnadiah, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Serviced Residence Puri, all of us are looking forward to welcoming you back at the soonest. Sincerely, Henri Head of Operations
Dear Mrs. Nurnadiah, Greetings from Veranda Serviced Residence Puri. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placin… Show more
Reviewed: 22 July 2024 · Stayed in June 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewThe room is spacious
The window cannot be closed properly so the noise from outside is quite noticeable
Dear Mrs. Magdalena, Greetings from Veranda Serviced Residence Puri. We thank you for the review you have given us, and we are thrilled to hear about your pleasant experience. We have addressed the noise from outside you raised, and your feedback will inspire us to strive for even greater excellence in the future. If you have any additional thoughts regarding your experience, please do not hesitate to reach out to us. We look forward to welcoming you back on another occasion. Sincerely, Henri Head of Operations
Dear Mrs. Magdalena, Greetings from Veranda Serviced Residence Puri. We thank you for the review you have given us, and we are thrilled to hear about your pleasant experience. We have addressed the noise from outside you raised, and your… Show more
Reviewed: 5 June 2024 · Stayed in June 2024
Verified reviewLocation close to my office, no traffic (jalan tikus), Ranch Market next door. Breakfast is simple but delicious and staff give personalised service. My home in JKT
Nothing
Dear Steve SG Warmest greeting from Veranda Serviced Residence Puri, Thank you for taking the time to share your feedback with us! We're delighted to hear that our hotel's convenient location near your office has been beneficial for you, especially with the "jalan tikus" avoiding traffic. It's great that you found Ranch Market next door convenient as well. We're thrilled that you enjoyed our breakfast offerings and found them simple yet delicious. Providing personalized service is something we take pride in, and we're glad that our staff made your stay memorable. We look forward to welcoming you back to your home in Jakarta soon! Sincerely, Olan Veranda Serviced Residence Puri Management
Dear Steve SG Warmest greeting from Veranda Serviced Residence Puri, Thank you for taking the time to share your feedback with us! We're delighted to hear that our hotel's convenient location near your office has been beneficial f… Show more