Reviews of Vimala Ubud 3 stars

Hotel have been informed regarding our arrival time, meanwhile there was nothing on reception. Hotel staff slept and guests shall await from midnight till morning to get rooms that were already paid. Later there was no any apologizes from hotel staff.

The staff

The hotel is not clean at all

Not much to be honest but previous property is booked was worse, so didn’t want to look for another

Noise, the room was facing the main road and it was hard to sleep with that noise even I used the ear plugs

Good location basic room

Staff and room are good

Breakfast in angga coffees not good, because we waiting to long

Too loud

Very nice staff

Great price great room

The bathroom need to be upgraded especially the drain

The Staff.

My hotel room and bathroom were dirty, (someone else’s facial hair on the small vanity in bathroom, I don’t even know what it’s called that was on the night stand, and a huge dust bunny on the bed headrest). My water didn’t get warm and didn’t come out of the shower head. I tried going downstairs to tell the front desk but it was dark and no one was working. I left the hotel at 8:30 am and still no one was working the front desk. I had to find my own way out which was through the back and that was disgusting. There should always be a worker working the front desk if a guest is needing assistance.

There was nothing to like in this place.

Please do not go to this place. This was the worst experience of my travels. I have been in many countries and stayed in many nice hotels so my review is based on my previous experiences. THIS HOTEL IS A SCAM! I booked it through booking.com in order to surprise my mother and give her what she deserves: a nice wellness after the whole day trip. On booking they were written and had nice photos that they have a swimming pool-there is no swimming pool. They also wrote that there is 24 hours reception- not true they do not have anyone after 5 pm and before 8 in the morning. We had to leave 7 in the morning for a day trip organized in advance so we could not get any breakfast as the breakfast was apparently from 8 and they could not arrange it before -even though it was included in the expensive price. We booked two rooms and the shower was not working in any of them so we could not Shower for more than 24 hours! when I complained they said it is not working at someone else using it(??-seriously in a "hotel"??)I tried it at midnight and also at 6 in the morning and was not working either. I complained about the swimming pool as they had fake photos with floating breakfast -wanted to treat my mother- they said sorry these are old photos. They compensated us with lunch for not being able to shower. After we ordered the compensated lunch staff came with a google translate saying they pay only the half of it. It was really rude that after putting fake photos and lying about facilities they do not have they are telling us they only pay half on the lunch. Also it was really unprofessional that no staff who can speak english came to solve our problems, we had to communicate via phone. They said they can not do a refund so we can find a place ourselves. I was expecting to give our money back as we would never pay for a dirty, noisy room we would rather go to a hostel instead for so much cheaper price.