Reviews of White Tree Residence 3 stars
Jl Asem II No. 19, Cipete, 12410 Jakarta, Indonesia

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewNothing
The property cancelled my booking unilaterally.
Reviewed: 28 March 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewGreat and warm staff like Mas Ali Allows us to put our frozen items in their freezer We forgot to collect our rendang from the freezer on our last day and a lady staff did a service recovery by sending it to our in law’s house via Gojek Bedsheet is fresh and changed daily
Breakfast same each day, bread and guava juice. No laundry service Room has mosquitoes Location not strategic
Dear Abdul Malik, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny Hotel Manager.
Dear Abdul Malik, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedb… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewSpacious loft room, clean (daily room service), friendly staff, free water dispenser, still in walking distance to MRT train (20 min), yummy vegan restaurant next to it
AC switching off sometimes at nights, furniture a bit old
Hi Akin, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to have provided a memorable experience for you and look forward to welcoming you back. Sincerely, Jonny Residence Manager
Hi Akin, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to… Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewFriendly staff
Room without window view, non working fridge, squeaky bed
Dear Asen, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny. Residence Manager.
Dear Asen, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback tha… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewGreat staff. Great facility. Great elevator. good wifi. Comfy bed
Minor things - At random times, something was making a tapping/dripping noise in my room. Maybe the aircon dripping somewhere. Enough to wake me up multiple times. Also, the shower heads could use some maintenance.
Dear Mr. Ronald, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny. Residence Manager.
Dear Mr. Ronald, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedba… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewLocation, friendly and helpful staff, unique design of the building, the outdoor terrace for my suite
Cleanliness of the common use kitchen. Kitchen utensils provided but no tissue paper provided at all. No dishwasher soap provided also. Wifi intermittently disconnects Cleanliness of the sofas in the room. Thorough cleaning of the sofa is required. Need to bring your own universal plug
Dear Mr. Mohd.Yusoff, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny. Residence Manager.
Dear Mr. Mohd.Yusoff, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The f… Show more
Reviewed: 8 September 2024 · Stayed in August 2024
Verified reviewThe loft set up was amazing
The bathroom could do with a little work
Hi Sharizal... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to have provided a memorable experience for you and look forward to welcoming you back. Sincerely, Jonny Residence Manager
Hi Sharizal... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very h… Show more
Reviewed: 3 September 2024 · Stayed in July 2024
Verified reviewReviewed: 5 August 2024 · Stayed in July 2024
Verified reviewSwimmingpool and area
Hi John... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to have provided a memorable experience for you and look forward to welcoming you back. Sincerely, Jonny Residence Manager
Hi John... Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 22 July 2024 · Stayed in April 2024
Verified reviewgood
Dear Siti Hajar, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to have provided a memorable experience for you and look forward to welcoming you back. Sincerely, Jonny Residence Manager
Dear Siti Hajar, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very… Show more
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 18 April 2024 · Stayed in April 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewReviewed: 8 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewReviewed: 29 January 2024 · Stayed in January 2024
Verified reviewI didn't expect much when I booked. But turned out, recommended! Will definitely repeat my stay. The staff were so friendly and helpful. The room was cosy and quiet. The bed was soft and nice. The bathroom was equipped with soap and shampoo from Sensatia which was nice. I could borrow hairdryer. The internet connection was decent. Around the area there were nice coffeeshops. Didn't manage to use the swimming pool or gym. Will do next time!
Asem II Street where the hotel is can be busy at times so calculate your trip well.
Dear Aprisa, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very happy to have provided a memorable experience for you and look forward to welcoming you back. Sincerely, Jonny Residence Manager
Dear Aprisa, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests we are very hap… Show more