Reviews of Zest Jemursari by Swiss-Belhotel International 3 stars
Jalan Raya Prapen 266, Tenggilis Mejoyo, 60299 Surabaya, Indonesia
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNice hotel close to the airport, with modern rooms. There are several restaurants nearby, but you need to cross a busy street to get to them. The breakfast buffet is very good.
There was lots of noise from the busy street the hotel is next to, the windows hardly block the noise, even on the high floors.
Dear Sir / Madam Chris, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even better, and can be a motivation for the team going forward. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir / Madam Chris, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even … Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was very diverse and nice as well as the water station in the hallway.
The staff was watching something on their phone while helping us, so they forgot to hand me my passport back and I had to ask for it. The smell in the hotel as well as the room was quite uncomfortable.. There was some mold in the shower, the sheets had stains and the airconditioning smelled as well. It worked though. The most uncomfortable was the isolation of the room. We weren’t able to open a window as the staff told us prior, which we didn’t want to either way, but the sound from the street was as if there weren’t any windows whatsoever. We were there on a day which is quite important to the Islam and that meant we heard incredibly loud screaming the entire night. It stopped around 9am… The bad isolation of the room made it impossible to sleep.
Dear Sir / Madam Dune, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even better, and can be a motivation for the team going forward. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir / Madam Dune, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even be… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewRoom was comfy and clean
On a busy street, couldn't sleep very well unfortunately
Dear Sir/Madam Carina, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Carina, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation … Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewGood Bed. Water dispenser available. Cold AC.
Dear Sir/Madam Budidjaja We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Budidjaja We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivatio… Show more
Reviewed: 19 June 2024 · Stayed in June 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewLocation
Dear Sir/Madam Modesta, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even better, and can be a motivation for the team going forward. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Modesta, We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even be… Show more
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewThe beds were comfortable.
None
Dear Sir/Madam Sianturi We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Sianturi We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation… Show more
Reviewed: 27 October 2023 · Stayed in August 2023
Verified reviewReviewed: 6 September 2023 · Stayed in August 2023
Verified reviewReviewed: 31 August 2023 · Stayed in July 2023
Verified reviewReviewed: 17 August 2023 · Stayed in July 2023
Verified reviewReviewed: 27 July 2023 · Stayed in July 2023
Verified reviewStaff where exceptionally helpful and friendly. Room was good size and bed was comfortable. Shower was very hot and strong. Disposable toothbrushes supplied. Air conditioning was good. As a budget hotel this room was definitely up to my expectations.
Floor was slightly dusty. (Just a little) Bathroom was ageing. Only shower gel and hand soap supplied. No shampoo. I noticed some previous guests complained about the towels. They where clean but greyed colour. This is as expected for towels that are usually handed down from higher class hotels. A good bleaching and fabric softener would rejuvenate them.
Dear Sir Michael, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir Michael, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all t… Show more
Reviewed: 2 July 2023 · Stayed in June 2023
Verified reviewDear Sir/Madam Noorazmi, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Noorazmi, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivatio… Show more
Reviewed: 2 July 2023 · Stayed in June 2023
Verified reviewsink cant use
Dear Mr. Noorazmi. We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even better, and can be a motivation for the team going forward. That 's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya.
Dear Mr. Noorazmi. We are very grateful for your reviews, suggestions and input regarding your visit to Zest Jemursari Surabaya. We do apology for the inconvenience and of course this is a suggestion that can build us to be even better, and… Show more
Reviewed: 30 June 2023 · Stayed in April 2023
Verified reviewReviewed: 23 June 2023 · Stayed in June 2023
Verified reviewGood breakfast choice, clean room. Good for a couple of nights.
Dear Sir/Madam Rachel, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation for all the team. That's why we continuously strive to improve the quality of our services and products. We look forward to welcoming you back to Zest Jemursari Surabaya. Best regards, Management Zest Jemursari Surabaya
Dear Sir/Madam Rachel, We are very grateful for your review regarding your visit to Zest Jemursari Surabaya. It is very nice for us to receive a positive response during your stay at our hotel, and we are sure this will be a motivation … Show more