Reviews of The Mercantile Hotel 4 stars
28 Dame Street, Temple Bar, D2 Dublin, Ireland
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hotel was beyond my expectations. Close to Temple Bar. The staff was kind and friendly. Don’t miss the breakfast.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAmazing accomendations. Great front office staff - loved John at the door. Very helpful and professional. My apologies - I do not remember all the front office staff but they were awesome and professional. The bar attached to the hotel had amazing cocktails and hoping place in the evening.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewPerfect location in Temple Bar district. Excellent friendly and knowledgeable and helpful staff. Very clean. Obviously the place was newly and fully renovated recently (writing this in Aug 2025). Nice funny decor including "talking paintings" on the walls. A great experience if you are willing to pay the price.
Only continental breakfast available on the buffet (not the "full Irish" experience). But there are several places nearby where typical Irish breakfast is available at reasonable prices.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe hotel was excellent,very good and friendly staff were great breakfast fantastic plenty of it.
The room we had was too small ,bed could about touch both walls so u had a foot each wall to manoeuvre round it so that’s the only fault,shower and everything else excellent
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewFriendly staff. Clean hotel and you can’t beat the location. In the heart of central Dublin.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThat it was newly renovated, fresh and modern.
Tiny rooms.
Dear Jackie, Thank you for taking the time to leave your review. I’m delighted that you appreciated the fresh and modern design following our renovations. I do note your comment regarding the room size, and I will share this with our team as we continually look for ways to enhance our guest experience. We hope to welcome you again on your next trip. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Jackie, Thank you for taking the time to leave your review. I’m delighted that you appreciated the fresh and modern design following our renovations. I do note your comment regarding the room size, and I will share this with our team … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery cool stay, great collation and comfortable, modern rooms. The bathrooms in particular are very nice. Bruno was fantastic helping us with his advice for best local dining spots and bars. His warm welcome to Dublin as well as his keenness to help curate our experience with the best bars and restaurants made our stay in Dublin an amazing part of our trip. Thank you Bruno!
Fabulous
Dear William, Thank you so much for sharing your experience with us. I am delighted to hear that you enjoyed our modern rooms and bathrooms, and especially pleased that Bruno made such a positive impact on your stay. His warm welcome and expert local recommendations truly reflect the service we strive to deliver. I will be sure to pass along your kind words to him. We look forward to welcoming you back to Dublin again soon. Kind Regards, Cody Front Office & Guest Relations Manager
Dear William, Thank you so much for sharing your experience with us. I am delighted to hear that you enjoyed our modern rooms and bathrooms, and especially pleased that Bruno made such a positive impact on your stay. His warm welcome and e… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery clean and in the heart of where you want to be in Dublin.
Nothing. It was perfect.
Dear Robert, Thank you very much for your kind review. I am delighted to hear you enjoyed our clean rooms and central location. It’s always a pleasure to know when a guest’s stay feels perfect. We look forward to welcoming you back the next time you are in Dublin. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Robert, Thank you very much for your kind review. I am delighted to hear you enjoyed our clean rooms and central location. It’s always a pleasure to know when a guest’s stay feels perfect. We look forward to welcoming you back the ne… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAccessibility to central Dublin.
Single panes at the front so the noise overnight was a nightmare both nights and kept us awake. Had we known this we would have brought ear plugs.
Dear Emma, Thank you for taking the time to share your comments following your recent stay. I am glad you found our location so convenient for exploring Dublin. I am, however, sorry to hear that external noise affected your comfort during the night. Your feedback regarding the soundproofing is very valuable to us. We hope to have the opportunity to welcome you back and provide an even more restful stay in the future. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Emma, Thank you for taking the time to share your comments following your recent stay. I am glad you found our location so convenient for exploring Dublin. I am, however, sorry to hear that external noise affected your comfort during … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing location, clean and new, comfy and stylish rooms, helpful staff.
Dear Melina, Thank you for your lovely review. I am so pleased to hear that you enjoyed our central location, stylish and comfortable rooms, and found our team to be so helpful. It’s wonderful to know you had such a positive experience at our new hotel. We hope to welcome you back to Dublin again very soon. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Melina, Thank you for your lovely review. I am so pleased to hear that you enjoyed our central location, stylish and comfortable rooms, and found our team to be so helpful. It’s wonderful to know you had such a positive experience at … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewottima posizione
stanze molto piccole, colazione overpriced
Dear Luca, Thank you for your feedback. I’m glad you enjoyed our location and found the team to be so helpful. I appreciate your comments regarding room size and breakfast, which I will share with our management team for review. We hope to welcome you again on your next trip to Dublin. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Luca, Thank you for your feedback. I’m glad you enjoyed our location and found the team to be so helpful. I appreciate your comments regarding room size and breakfast, which I will share with our management team for review. We hope to… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel, nice staff and a superb breakfeast. In the middle of Temple Bar with pubs and restaurants everywhere around you. Even though we had a room directly above the street, it was quiet with shut windows.
Dear Lukas, Thank you for your lovely feedback. I’m delighted you enjoyed our central location, the warm service from our team, and our breakfast. It’s wonderful to hear that even with a room overlooking Temple Bar, you were able to relax in comfort and quiet. We hope to welcome you back again soon for another enjoyable stay. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Lukas, Thank you for your lovely feedback. I’m delighted you enjoyed our central location, the warm service from our team, and our breakfast. It’s wonderful to hear that even with a room overlooking Temple Bar, you were able to relax … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAll newly refurbished and very nicely done. Classy with a good blend of traditional and modern, and some fun quirky touches. We loved the 'living' picture frames that seem to interact with you (basically disguised screens). The bathroom was very nice, with lots of space and good lighting. Although the room wasn't huge, it was enough, and the sound insulation was good, so everything was quiet in the room, despite the hotel being on a very busy road in the entertainment district.
Quite pricey but it seems everything in Dublin is. We weren't expecting to pay even more than in London for a decent hotel room, but that's just how it is now!
Dear Alastair, Thank you for your thoughtful review. I’m so pleased to hear you enjoyed the design of our newly refurbished spaces, particularly the mix of traditional and modern touches, as well as the quiet comfort of your room. I understand your comments on pricing, and we appreciate your perspective. I hope the overall experience made your stay in Dublin memorable, and we’d be delighted to welcome you back on your next visit. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Alastair, Thank you for your thoughtful review. I’m so pleased to hear you enjoyed the design of our newly refurbished spaces, particularly the mix of traditional and modern touches, as well as the quiet comfort of your room. I unders… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff was excellent!! So helpful. Rooms were so cute snd comfortable. Dining room, cafe, bar were great. Great location.
Dear Guest, Thank you so much for your lovely review. I’m delighted that you found our team so helpful and welcoming, and that you enjoyed the comfort of your room along with our dining spaces. We hope to have the pleasure of welcoming you back to Dublin in the near future. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Guest, Thank you so much for your lovely review. I’m delighted that you found our team so helpful and welcoming, and that you enjoyed the comfort of your room along with our dining spaces. We hope to have the pleasure of welcoming you… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent. Breakfast, rooms, staff, location.
Dear Hilary, Thank you for your excellent review. I’m thrilled to hear that every aspect of your stay, from breakfast and rooms to our team and location, met your expectations. Your feedback means a lot to us, and we would be delighted to welcome you back again soon. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Hilary, Thank you for your excellent review. I’m thrilled to hear that every aspect of your stay, from breakfast and rooms to our team and location, met your expectations. Your feedback means a lot to us, and we would be delighted to … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe Mercantile Hotel was central to where we wanted to visit and the breakfast was also very good.
Dear Amanda, Thank you for sharing your review. I’m pleased you enjoyed our central location and had a great start to your day with our breakfast. We truly appreciate your feedback and look forward to welcoming you back again in the future. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Amanda, Thank you for sharing your review. I’m pleased you enjoyed our central location and had a great start to your day with our breakfast. We truly appreciate your feedback and look forward to welcoming you back again in the future… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery clean, staff was extremely helpful and friendly, great location near so many things, and the decor and style of the hotel s d each room was so fun and whimsical.
Nothing!
Dear Jamie, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean and stylish rooms, as well as our helpful and friendly team. It’s great to know our location and whimsical décor added to your stay. We can’t wait to welcome you back on your next visit! Kind Regards, Cody Front Office & Guest Relations Manager
Dear Jamie, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean and stylish rooms, as well as our helpful and friendly team. It’s great to know our location and whimsical décor added to your stay. We … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe whole thing,hotel,city,great time.
Not applicable
Dear Trefor, Thank you so much for your kind words. I’m delighted to hear that you enjoyed both your stay with us and your time in Dublin. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Trefor, Thank you so much for your kind words. I’m delighted to hear that you enjoyed both your stay with us and your time in Dublin. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Cody Front Office & G… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe woman at reception was nice
Well, where do I start. DO NOT STAY HERE! The rooms are very, very small. You can not walk up one side of the bed. If you were a larger person, you would not be able to use the side of the bed for getting in and out. The foot of the bed was also very narrow. The room is not suitable for a couple. There is not enough room to open your suitcases. The room was also very dusty. The room did match the description.
Dear Nothappyjan, Thank you for sharing your feedback. While I’m pleased to hear that you received a warm welcome from our reception team, I am truly sorry to learn that your experience with the room did not meet expectations. We strive to provide a comfortable stay for all our guests, and I regret that you found the room size and cleanliness unsatisfactory. We do offer a variety of room types, and I would be happy to assist in recommending one more suited to your needs should you consider staying with us again. In the meantime, I have shared your comments with our housekeeping and management teams to ensure improvements are made. Your feedback is invaluable as it helps us identify where we can do better, and I appreciate you bringing these concerns to our attention. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Nothappyjan, Thank you for sharing your feedback. While I’m pleased to hear that you received a warm welcome from our reception team, I am truly sorry to learn that your experience with the room did not meet expectations. We strive to… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeautiful new boutique hotel! We loved the vibe of the place. Staff were incredibly friendly and helpful. You do hear some noise at night as it is in a busy area so might not be suitable for very light sleepers but we enjoyed our stay.
Dear Yasemin, Thank you so much for your lovely feedback. I’m delighted to hear that you enjoyed the unique vibe of our hotel and that our team made such a positive impression during your stay. Your kind words about their friendliness and helpfulness mean a great deal to us. I appreciate your note regarding the lively surroundings, and I’m glad that this didn’t take away from your overall experience. We’d be thrilled to welcome you back again soon for another enjoyable visit. Kind Regards, Cody Front Office & Guest Relations Manager
Dear Yasemin, Thank you so much for your lovely feedback. I’m delighted to hear that you enjoyed the unique vibe of our hotel and that our team made such a positive impression during your stay. Your kind words about their friendliness and … Show more