Better pillows 😬

The staff are so friendly food is amazing

Stayed in August 2025

Enjoyed the hotel over all, excellent facilities, very friendly staff. Very close to all amenities.

Stayed in August 2025

The service in the downstairs food area (evening) was terrible. How we were spoken to is something completely unexpected.

Rooms, some of the best I have experienced. Evening food, Fantastic. Breakfast good but cold meat/cheese selection or fish option would have been lovely choice instead of fry. Most staff very good. Upstairs restaurant staff Fab. bar staff good. Waiters/waitresses in downstairs bar some of the rudest I ever experienced, a big let-down for the hotel

Stayed in August 2025

Noisy. Room was at the end of hall and between noisy neighbors and traffic noise outside even with windows closed it was a fitful sleep.

Free parking and close to town and attractions.

Stayed in August 2025

Breakfast experience a bit ‘impersonal’. Bar closed far too early for a hotel of this size and we were left to drink in the reception area.

Large room, reception staff, clean

Stayed in July 2025

Nothing

The rooms were stunning

Stayed in August 2025

Some facilities need updating

Homely

Stayed in August 2025

Enjoyed

Liked everything about it, absolutely no complaints

Stayed in August 2025

Kids running wild in the corridor at 11.30 pm for at least 2 hours. Wasn’t great when you’re trying to sleep with a 1 year old.

Value for money as breakfast & swimming included.

Stayed in August 2025

Rooms could have done with the occasional deep cleaning

Very good location

Stayed in August 2025

Great property in a lovely location.

Staff always great

Stayed in August 2025

There was nothing to complain about.

Really enjoyed our stay. The room was spacious and stylish with a gorgeous roll top bath in the ensuite. Service was friendly and efficient. Food in the restaurant was fabulous.

Stayed in August 2025

Breakfast was quite poor not very nice, staff not attentive. Such a different experience to the evening meal. The hotel could do with some work done but it was a pleasant stay.

The Rowan restaurant was fantastic. We had a beautiful evening meals there and just loved it. Friendly staff beautiful food couldn't fault it.

Stayed in August 2025

NA

everything

Stayed in August 2025

Had to be moved to another room because of a faulty bathroom facility that was very dangerous. New room was situated on the third floor and not as superior as our original one. I originally requested either a ground floor room or a room near the lift. Our new room was not located near the lift. The staff did volunteer to pack our things for us for our room change, but we declined graciously. This took place at around 11pm when we arrived back. The cleaner/ house keeping should have identified this problem much earlier, makes me think, was the room cleaned at all? I was not happy at all with the whole situation but didn't complain as the staff were most helpful. It took away the night's enjoyment and I would be very doubtful about returning. Needless to say, there was no refund, full or partial, voucher or gesture offered, except a verbal apology.

Staff were helpful and friendly. Swimming pool and gym was a bonus. Our original room was fab.

Stayed in August 2025

That we were only able to stay for one night... our own fault but we will be back

ALL of the staff were extremely friendly and helpful.

Stayed in August 2025

Some noise at night from residents in the lobby upstairs was annoying as trying to keep baby asleep

Really friendly and helpful staff, lovely spacious room, nice swimming pool and baby pool. Food in the restaurant was lovely and breakfast was great. We loved our stay!

Stayed in August 2025

Need to purchase a cap for the pool. I declined as only booked the one night. However, I feel this should be exempt for persons like myselfwho are completely bald. No chance of hair issues.

Cleanliness, staff, room facilities, food

Stayed in August 2025

Just a few things for a 4 star rated hotel that needs (I think) some attention: * The carpet retention bars on the Main staircase in the foyer need to be properly secured. A safety issue which needs urgent attention. Apart from the safety issue, it's not a good 'first impression'. *The toilet roll holder in the gents toilet (off the foyer) needs replacement, it does not operate properly. The electrically operated hand blower/dryer also does not work properly either. It does not stay while drying hands (keeps going off). Both these issues need attention. Again, not a good impression. Very poor attention to detail by the facilities manager. *This last issue I bring up should NOT have happened. While my wife was eating her toast at breakfast on our last morning, she noticed the White Bread she was eating had MOULD on it. My wife did not make a big issue out of it but brought it to the attention of your breakfast staff, so they could withdraw any bread available for toasting so as not to offend any other guest having breakfast. I feel the above issues need some attention and I hope you take my concerns on board with respect. No bad feelings intended. Regards.

Great location, comfortable and clean. The facilities available were excellent. Staff were very friendly and very helpful. Great idea having a Coffee Dock in the foyer.

Stayed in August 2025

Easy to get to town, large comfortable rooms and lovely staff

Stayed in May 2025

Wife found it difficult doing her makeup in the room suggesting all bathrooms have better light and invest in the magnifying mirrors for the girls. Otherwise everything else was superb

Breakfast great room lovely location perfect

Stayed in August 2025

Nothing

Associates very friendly and polite . Great location Pool and gym great

Stayed in August 2025

The pillows were a little uncomfortable, and we had booked the 10 am breakfast sitting and on our first morning we had to wait outside the dining room as there were not tables ready. Then there was no bread when we got our table and some of the food choices had run out.

Our room was lovely everything you need including tea/coffee making facilities, iron and ironing board, very quiet and comfortable.

Stayed in August 2025

Breakfast time to early while on holiday Apparently no other time than 8.15 available

Location very good Food very good Room comfortable Staff pleasant

Stayed in August 2025