Reviews of GuestReady - Impressionante Flat com Vista Terraço
Malahide, Ireland
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Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 September 2024 · Stayed in August 2024
Verified reviewWe liked the fact that we were close to downtown. However, We entered the wrong email address on the reservation and couldn't get anyone to return a email or correct our email address. We didnt have the actual address of the apartment. Finally after being in town we were able to get someone on the phone from bookings.com and they were able to help us get the address and how to get into our apartment. The house needs maintenance. there is a wet spot on the living room ceiling, the towel holder in the bathroom is broke. Cobb webs everywhere on the parking side of the building. the patio was a mess. rocks on the table, weeds all over grown into the walkway. For what we paid to stay for 2 weeks it was very disappointing. It is close to everything in a beautiful city. just needs someone to take care of it for the price they are charging to stay.
Hi Tim, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the convenience of being close to downtown and appreciated the beauty of the area. We sincerely apologize for the challenges you faced with the email communication during your reservation process. We understand how frustrating it must have been, and we are glad that you were eventually able to obtain the necessary information with the help of Booking.com. Your experience is not reflective of the standard of service we strive to provide, and we are addressing this to prevent similar situations in the future. We regret that the condition of the property did not meet your expectations. Please rest assured that we will be addressing the maintenance issues you highlighted, including the wet spot on the ceiling, the broken towel holder, and the patio area. Your feedback about the cobwebs and overgrown weeds has also been passed on to our cleaning and maintenance teams for immediate attention. We take your comments seriously and will be working to ensure improvements are made, as we want every guest to have a comfortable and enjoyable stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, The GuestReady Team
Hi Tim, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the convenience of being close to downtown and appreciated the beauty of the area. We sincerely apologize for the challenges… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewThe location is fabulous. The flat is on the marina in the centre of Malahide, a short walk from the shops, restaurants and cafes. The flat is comfortable and well furnished. We appreciated there being tea, coffee, salt, pepper and some oil and spices already in the cupboard.
The water pressure needs attention, there is delay in any water coming out when the tap is turned on. The shower water pressure was particularly poor making washing long hair a rather tedious process.
Dear Caroline, Thank you for your review and for highlighting the wonderful location and comfort of our flat. We are delighted you enjoyed the amenities provided and found everything well-furnished. However, we apologize for the issues with the water pressure you experienced. We will be addressing this to ensure a smoother experience for future guests. Thus, we appreciate your feedback and hope to welcome you back soon. Take care and stay safe! Best regards, GuestReady Team
Dear Caroline, Thank you for your review and for highlighting the wonderful location and comfort of our flat. We are delighted you enjoyed the amenities provided and found everything well-furnished. However, we apologize for the issue… Show more
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewGreat location.
Pillows were really uncomfortable, which is an easy fix.
Hi Elaine, Thank you so much for your feedback and for choosing our apartment. We are glad to hear you enjoyed the great location and found the apartment clean and convenient. We are sorry to hear about the uncomfortable pillows. We'll make sure to address this and ensure they are replaced promptly. We appreciate your constructive input and hope to welcome you back in the future for an even better stay. Best regards, GuestReady Team
Hi Elaine, Thank you so much for your feedback and for choosing our apartment. We are glad to hear you enjoyed the great location and found the apartment clean and convenient. We are sorry to hear about the uncomfortable pillows. We'l… Show more
Reviewed: 6 May 2024 · Stayed in April 2024
Verified reviewReviewed: 19 October 2023 · Stayed in September 2023
Verified reviewReviewed: 30 July 2023 · Stayed in July 2023
Verified reviewLocation and furnishings
Toilet seat broken on arrival and it was very evident that it was broken!
Dear Sean, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you enjoyed the location and furnishings of the property. We strive to provide a comfortable and clean space for our guests, so we are sorry to hear about the issue with the toilet seat. Please accept our sincere apologies for any inconvenience caused. Our maintenance team has been notified and the issue is being fixed to ensure that this does not happen again in the future. We hope that despite this, you had an overall pleasant stay with us. Thank you again for your review and for choosing to stay with us. We hope to have the opportunity to host you again in the future.
Dear Sean, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you enjoyed the location and furnishings of the property. We strive to provide a comfortable and clean space for our gue… Show more
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewEverything went to plan which helped as it was my first booking via Booking.com. The location is excellent for Malahide, near the sea. The sea view is from the garden which faces a very nice green area with sea to the left. The patio garden is beautifully landscaped for both environment and privacy. Breakfast in the sun in the sea air is delightful! We shopped locally, mostly in Donnybrook Fair which is a high end grocery/deli. It was very nice to find lots of regular items in the cupboards, ie salt, pepper, tea, coffee, sugar... There are places where the cupbard are literally bare.
I couldn't see any ref to a hair dryer and sent a message. Maybe to the wrong)) address. I found that element of communication tricky for a last minute enquiry. No answer received so bought one en route. There is a hair dryer - that would be very helpful for future renters to know. A pint of milk in the fridge wouldn't have gone astray for a cuppa on arrival. Olive oil and fab spices in the cupboard but no milk - not the Ireland I grew up in ;-)
Dear Angela, Thank you for sharing your recent experience with us. We are absolutely delighted to hear that your stay was nothing short of fantastic, and that you thoroughly enjoyed the fantastic location of our property. Imagining you having breakfast in the warm sun, while taking in the refreshing sea air, brings a smile to our faces. We would also like to express our gratitude for your valuable feedback regarding the availability of the hair dryer and the milk in the fridge. We sincerely apologize for any inconvenience caused. Rest assured, the property is indeed equipped with a hair dryer, and we will take immediate steps to clarify this information for future guests. Ensuring our guests have a comfortable and seamless stay is always our utmost priority, and your feedback plays a crucial role in helping us achieve this goal. We truly hope to have the pleasure of hosting you again in the future. Thank you for choosing our property for your stay in Malahide. Warmest regards, GuestReady Team
Dear Angela, Thank you for sharing your recent experience with us. We are absolutely delighted to hear that your stay was nothing short of fantastic, and that you thoroughly enjoyed the fantastic location of our property. Imagining you h… Show more
Reviewed: 12 September 2022 · Stayed in June 2022
Verified reviewPerfect location for exploring Malahide. Quiet, secure and clean. A real home from home.
Kitchen cupboards full of leftover food from previous guests. Cupboards in hallway full of random items (other guests belongings or hosts items? Limited parking to rear and very tight spaces as a residential property with lots of other cars. No allocated space.