Reviews of Hilton Garden Inn Dublin City Centre 4 stars
Custom House Quay Dublin 1, D01 V9X5 Dublin, Ireland
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewOk
Cleaning
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewEverything
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLocation
Internet wasn’t working throughout our stay.
Dear Ariel, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed our location, but we are truly sorry to learn about the difficulties you experienced with the internet during your stay. Reliable connectivity is very important, and we regret that this impacted your overall experience. Please be assured that our team is actively working with our service providers to improve the stability of our Wi-Fi to avoid such issues in the future. We greatly appreciate your comments, as they help us to continuously improve. We do hope to have the opportunity to welcome you back again and provide you with a much smoother experience. Kind regards, HGI Dublin
Dear Ariel, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed our location, but we are truly sorry to learn about the difficulties you experienced with the internet during your … Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation ok.
Asked for a quiet room but I got a room in the front of the main building on major road. Asked to be moved no problem so next room the bed if you sat on it the springs where coming up. So again downstairs and asked for another room much better thank god. We did stay another night the women at the front desk were pleasant and did help us with the issues if it was not for them I would say we would not have stayed.
Dear Noreen, Thank you for taking the time to share your feedback. While we are glad to hear that our front desk team were pleasant and able to assist you during your stay, we are very sorry to learn about the challenges you faced with your room allocation and comfort. This is certainly not the experience we aim to provide. Your comments regarding the room conditions have been shared with our accommodation team so we can ensure improvements are made. We truly appreciate your patience and understanding, and we’re grateful that you chose to stay on with us. We do hope to have the opportunity to welcome you back again and provide you with a smoother and more comfortable experience. Kind regards, HGI Dublin
Dear Noreen, Thank you for taking the time to share your feedback. While we are glad to hear that our front desk team were pleasant and able to assist you during your stay, we are very sorry to learn about the challenges you faced with you… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClean and decorated nice
The staff in the restaurant was horrible
Dear Mistie, Thank you for taking the time to review your recent stay with us, we truly appreciate your feedback and would like to apologise for the service received in our restaurant. I would like to reassure you that this has been passed onto our team and addressed accordingly. We hope you had a safe journey back home and look forward to welcoming you back to the hotel in the near future! Best Wishes, Team HGI
Dear Mistie, Thank you for taking the time to review your recent stay with us, we truly appreciate your feedback and would like to apologise for the service received in our restaurant. I would like to reassure you that this has been passed… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIncredible restaurant!!!
Thank you for your 10/10 review! We’re thrilled you enjoyed our restaurant and truly appreciate your wonderful feedback. We look forward to welcoming you back soon for another great experience.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
Dining room staff forgetting to bring all of food as ordered to our table - and utensils
Thank you for your feedback. We sincerely apologize for the oversight in delivering all of your food and utensils as ordered. This is not the level of service we aim to provide, and we’re addressing this with our team to ensure it doesn’t happen again.We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Thank you for your feedback. We sincerely apologize for the oversight in delivering all of your food and utensils as ordered. This is not the level of service we aim to provide, and we’re addressing this with our team to ensure it doesn’t h… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Pat, Thank you for your kind feedback! We're glad you enjoyed our convenient downtown location and hope to welcome you back again soon. Kind regards, HGI Dublin
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe price of the room
Dear Pauric, Thank you for sharing your feedback with us. We truly value your thoughts and appreciate you choosing Hilton Garden Inn Dublin for your stay. We understand that pricing is an important factor when choosing accommodations, and we strive to offer competitive rates while providing a high level of service and comfort. We’re always looking for ways to ensure our guests receive great value during their stay. We hope to have the opportunity to welcome you back in the future, Kind regards HGI Dublin Team
Dear Pauric, Thank you for sharing your feedback with us. We truly value your thoughts and appreciate you choosing Hilton Garden Inn Dublin for your stay. We understand that pricing is an important factor when choosing accommodations, an… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewPerfect in every way
Nothing
Thank you so much for your kind review! We’re delighted to hear that your stay was perfect in every way. From the comfort of the rooms to the service and location, it’s wonderful to know everything met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another flawless experience in the future.
Thank you so much for your kind review! We’re delighted to hear that your stay was perfect in every way. From the comfort of the rooms to the service and location, it’s wonderful to know everything met your expectations. We truly appreciate… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation
Breackfast
Thank you for sharing your feedback. We’re pleased you enjoyed our location, though we’re sorry to hear the breakfast did not meet your expectations. Your comments will be passed on to our team, as we are always working to improve the guest experience.
Thank you for sharing your feedback. We’re pleased you enjoyed our location, though we’re sorry to hear the breakfast did not meet your expectations. Your comments will be passed on to our team, as we are always working to improve the guest… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewExcellent large family room. Great location.
Thank you for your feedback. We’re delighted to hear you enjoyed the spacious family room and found the location convenient for your stay. Providing comfortable accommodations for families is important to us, and it’s wonderful to know we met your expectations in both space and setting.
Thank you for your feedback. We’re delighted to hear you enjoyed the spacious family room and found the location convenient for your stay. Providing comfortable accommodations for families is important to us, and it’s wonderful to know we m… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent
I was charged for breakfast even though I had already paid for it. Person at the reception desk did not speak English very well.
Thank you for your feedback. We're glad to hear you enjoyed the location. However, we’re sorry to learn about the miscommunication regarding your breakfast charge and the language barrier at reception. Your comments will be shared with our team to help improve clarity and guest experience. We appreciate you bringing this to our attention.
Thank you for your feedback. We're glad to hear you enjoyed the location. However, we’re sorry to learn about the miscommunication regarding your breakfast charge and the language barrier at reception. Your comments will be shared with … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThank you for your kind words! We're thrilled to hear you had another fantastic stay. We look forward to welcoming you back again soon!
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewConvenient parking, central location, comfortable beds and good breakfast
Ask for a room away from lifts if you want a quieter room
Thank you for your feedback! We're glad you enjoyed the convenient parking, central location, comfortable beds, and breakfast. Your suggestion regarding room placement is appreciated—guests preferring a quieter stay are welcome to request a room away from the lifts. We hope to welcome you again soon
Thank you for your feedback! We're glad you enjoyed the convenient parking, central location, comfortable beds, and breakfast. Your suggestion regarding room placement is appreciated—guests preferring a quieter stay are welcome to reque… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation, 5 minute walk from the main line station with good links to everywhere and the friendliness of staff. We began our week much further in to Dublin and stayed only one night as a last minute decision - very glad we did. It was lovely to be by the river. We were up graded to a top floor river view which was a great bonus. The complimentary drink voucher was a nice touch.
The restaurant service and food were good BUT there is no view and the decor was dark. We were sat next to an artificial tree which the staff were constantly battling with 😂
Thank you for sharing your experience! We're delighted to hear you appreciated the convenient location, warm hospitality, and your upgraded river view room — what a lovely way to end your stay in Dublin. It's also great to know the complimentary drink was a welcome touch. We’ve noted your comments about the restaurant ambiance and will certainly pass that feedback along to the team. We hope to welcome you back again soon — perhaps next time for a longer stay!
Thank you for sharing your experience! We're delighted to hear you appreciated the convenient location, warm hospitality, and your upgraded river view room — what a lovely way to end your stay in Dublin. It's also great to know the … Show more