Reviews of Hotel Imperial Dundalk 4 stars
Park Street, Dundalk, Ireland
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewMusic until 2am. Couldn't sleep. No AC. Csnt open window because of noise.
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe staff are so Friendly, the room was spotless, beds very comfy, and every thing in walking distance
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewClean Pleasant staff Convenient location Lovely bar
You can party in your room - the club on the backside of the hotel supplies the music. 😆 The price must be representative of limited options. It was by far my most expensive accommodation in various locations in Scotland and Ireland.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI had to pay a second time for the room as I was told there was no reservation. I am still waiting on a refund and it appears that it will not be forthcoming. Don’t book this hotel on booking.com as the reservation doesn’t go through.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewRoom was spotless nice decor
Don't think it's good value for money, yes location is great and it was lovely and clean but it lacked a hotel vibe, when we checked in we weren't informed of facilities, bar, restaurant or breakfast times. I did enjoy having a room over the main Street
Dear Deborah, thank you for your feedback. We’re pleased you enjoyed the cleanliness, décor, and central location of your room. We regret that you did not feel fully informed about our facilities on arrival. Your comments will be shared with our reception team to ensure guests receive all the information they need at check-in. We’re glad you enjoyed your room overlooking the main street and hope to welcome you again. Warm regards, Imperial Team
Dear Deborah, thank you for your feedback. We’re pleased you enjoyed the cleanliness, décor, and central location of your room. We regret that you did not feel fully informed about our facilities on arrival. Your comments will be shared wi… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReception staff were excellent. They were able to accommodate our needs as we had a few last minute changes. Housekeeping very friendly and accommodating
Breakfast was served up till. 11.00 am. We arrived down approximately 10.50. Was disappointed as the male waiter stood over us and awaited our cooked breakfast order. The toaster was unplugged with items already been removed and put away. Continental breakfast selection not great. Cooked breakfast 10/10.
Dear Martina, thank you for your feedback. We’re delighted to hear that you enjoyed our central location and found our reception and housekeeping teams accommodating and friendly. We apologise for the issues you experienced with the breakfast service and continental selection. Your comments are appreciated and will be reviewed to improve the overall guest experience. We’re glad you enjoyed the cooked breakfast and hope to welcome you back in the future. Best regards, Imperial Team
Dear Martina, thank you for your feedback. We’re delighted to hear that you enjoyed our central location and found our reception and housekeeping teams accommodating and friendly. We apologise for the issues you experienced with the breakf… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast and staff brilliant, room very comfortable
Dear James, thank you for your kind words. We’re delighted you enjoyed your stay. We hope to welcome you back in the future. Best regards, Imperial Team
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWelcoming, modern and friendly
No air conditioner and full lighting in room
Dear Frances, thank you for your kind feedback. We’re delighted you enjoyed your stay and found our team welcoming and the rooms modern and friendly. We appreciate your comments regarding the air conditioning and lighting and will take them into consideration. We hope to welcome you back in the future. Warm regards, Imperial Team
Dear Frances, thank you for your kind feedback. We’re delighted you enjoyed your stay and found our team welcoming and the rooms modern and friendly. We appreciate your comments regarding the air conditioning and lighting and will take th… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Food was good
Location. No hot water in shower despite the hot water in sink and bath being boiling hot. When shower wouldn’t heat up tried to run a bath and although the water was boiling it was brown. This was not just in my room it was also in the other room in our group. Additionally they had duplicated my booking and I was charged for 4 rooms instead of 2 and now trying to resolve with booking.com
Dear Tracie, thank you for your feedback. We’re glad you enjoyed our friendly staff and the food. We apologise for the issues you experienced with the hot water and will investigate to ensure it is resolved. Regarding the booking, please note that we cannot duplicate reservations, as we have no control over creating bookings made through Booking.com. We hope to have the opportunity to welcome you again. Best regards, Imperial Team
Dear Tracie, thank you for your feedback. We’re glad you enjoyed our friendly staff and the food. We apologise for the issues you experienced with the hot water and will investigate to ensure it is resolved. Regarding the booking, please n… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewLocation was central and excellent
Late checkout was paid for by cash and not clearly recorded so we were repeatedly asked to pay this again. Got sorted out at end up but disappointing to be asked for this payment again and again.
Dear Corrigan, thank you for your feedback. We’re delighted you enjoyed our central location. However, we apologise for the confusion over the late checkout payment. We will address this with our team to prevent it from happening again. We would be pleased to welcome you back in the future. Warm regards, Imperial Team
Dear Corrigan, thank you for your feedback. We’re delighted you enjoyed our central location. However, we apologise for the confusion over the late checkout payment. We will address this with our team to prevent it from happening again. We… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe have stayed here before a few years ago. Perfect location and a nice hotel, very close to everywhere within the town.
Wouldn't recommend if you're needing to avail of your 11am check out and are in need of sleep. We were woke up shortly before 9.30am by what we believed was very rude guests on the landing outside our door. Turned out to be the cleaning staff. After making them aware we were in the room trying our best to sleep before continuing our travels, nothing changed. They were outside chatting loudly, laughing, making a lot of noise, they seemed to get louder. We could hear them shouting from different rooms to each other, having the craic and laughing. Could hear toilet seats being slammed down during cleaning in other bathrooms, them hoovering, taking supplies from the cupboard out in the corridor, that is how loud it was. I have never experienced this in any hotel I have stayed in around the world, very shocked by it. We were seriously sleep-deprived and planned on mentioning it to the reception staff upon checking out when they asked how our stay was. We weren't asked, they just took our key cards back and said goodbye. We were tired, annoyed, and just wanted to get to our car.
Dear Shauna, thank you for taking the time to share your experience. We sincerely apologise that noise from our housekeeping team disturbed your rest prior to check-out. This is not the standard of service we aim to provide, and we will review the situation with our team to ensure it does not happen again. We hope to welcome you again in the future. Warm Regards, Imperial Team
Dear Shauna, thank you for taking the time to share your experience. We sincerely apologise that noise from our housekeeping team disturbed your rest prior to check-out. This is not the standard of service we aim to provide, and we will rev… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewClean comfortable room. Friendly and helpful staff. Highly recommend a visit.
The weather.
Dear Frank, thank you for your lovely feedback. We’re delighted to hear you enjoyed your stay. We look forward to welcoming you back soon. Warm regards, Imperial Team