21 Ship Street Great, Dublin Castle, Dublin 2 Dublin, Ireland
#6 of 166 hotels in Dublin
Guests' ChoiceBased on 856 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.5
Facilities
9.2
Staff
9.3
Value for money
8.4
Free WiFi
9.1
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End of dialog contentReviewed: 1 September 2025
Daniel
United StatesPrice seemed high. Very high tech but tech still quirky eg bathroom door took practice to close, lights were near impossible to get right combination to watch tv without glare, etc. breakfast was limited which required card payment or charge to room, no cash and unavailable for ala cart dining. Neighborhood seemed seedy?
Clean, large room, elevator fast
Stayed in August 2025
Reviewed: 1 September 2025
Mark
United KingdomNeed more space for toiletries in the bathroom
Breakfast was great but a small choice ( maybe I just didn't ask)
Stayed in August 2025
Reviewed: 31 August 2025
Trish
AustraliaEverything was good
Property was close to all attractions but in a quiet area
Stayed in July 2025
Reviewed: 27 August 2025
Demi
United KingdomI had arranged a surprise for my partner as it was his birthday which I asked to be put in our room for arrival but it wasn’t done until a little later on but was still okay
Fantastic location close to everything you need with a touch of class
Stayed in July 2025
Reviewed: 16 August 2025
Denise
United StatesNothing
Very pretty
Stayed in July 2025
Reviewed: 16 August 2025
Holly
United StatesAC was spotty. Initially we were given a very tight room with AC compressors whirling just outside the window. It was very hot in the room but they were able to get us a different room that was m JB
Very tastefully decorated and great breakfast!
Stayed in August 2025
Reviewed: 14 August 2025
Scott
United StatesIt gets a little warm in the room due to the energy saving features.
Very nice clean and modern updated hotel. Great location that is close to all of the downtown attractions but very secure. Friendly and helpful staff.
Stayed in August 2025
Reviewed: 13 August 2025
Mark
AustraliaI liked it all however it would have been better with more bench space in the bathroom
Stayed in August 2025
Reviewed: 11 August 2025
Gabriella
United StatesSome of the features are a little odd or counterintuitive -- having to press buttons to open doors, having bathroom door close automatically behind you, the shower was difficult to figure out, etc. Nothing terrible, just a little weird.
The Chancery was a great choice to be convenient to everything in Dublin City Center. The room was clean and spacious. I arrived early on a red eye and was pleasantly surprised to get my room early! The breakfast was a lovely buffet with some local breads and cheeses, fruit, waffles, etc.
Stayed in August 2025
Reviewed: 7 August 2025
Robert
United StatesThe bed was rock hard, not comfortable at all for such a classy hotel. Room lights were either fully on or fully off. Not good for trying to gentle wake up in the mornings. Random noises throughout the night and a thumping music started every morning at 6:00 AM not sure where it was coming from.
Bar staff was phenomenal, extremely knowledgable and friendly.
Stayed in August 2025
Reviewed: 7 August 2025
Emmet
AustraliaNothing
Extremely comfortable room in a great location. Staff went above and beyond to make our stay special. Staff member Marin went above all else to make us feel welcome and always had a smile on his face. He was willing to do anything he could. Best customer service from a team we have experienced
Stayed in August 2025
Reviewed: 4 August 2025
Cheryl
New ZealandNothing. Oh yeah, 1 thing. I am a bit shorter. The beds are very high, which makes it a bit difficult to get in and out of in the middle of the night and trying to be quiet
The hotel staff were super helpful and friendly. We were given a voucher on arrival for 2 free drinks on arrival. AND Best made FLAT WHITE coffees in Ireland. Thankyou
Stayed in August 2025
Reviewed: 4 August 2025
Kimberly
United StatesFriendly staff!
Stayed in August 2025
Reviewed: 3 August 2025
Cheryl
AustraliaThe design of the bathroom looks good but the drainage out of the shower onto the floor is a little problem. The bath mat will be wet. There is no bench space for toiletries, and you would have to be a giant to hang your towel on the towel rail above the loo. However these are not problems, just noting design flaws that needed to be avoided. The cleaning staff were very thorough and fixed it all every day.
The room is a good size, clean, good amenities. I loved the free bottled water at any time. The bed is very comfortable. (Quite high though) The shower is hot and plentiful. The location is superb. We walked everywhere. The aircon is good - although it switches off every couple of hours. The cleaning staff did a very thorough job.
Stayed in August 2025
Reviewed: 31 July 2025
Sheila
United StatesOnly negative was the showers water temperature was cool.
The location was perfect. Everything was walkable. Nice and clean and breakfast was terrific.
Stayed in July 2025
Reviewed: 25 July 2025
Damien
IrelandMovement sensor toilet door was funny as a couple and we enjoyed ourselves with it, but practically it was bad. Please change it to a switch or move the motion sensors up a bit so when you sit on the toilet, the door doesn't unexpectedly open.. we enjoyed it and had fun but at the same time it was a little silly.
Everything is as per photos, friendly staff and had an amazing time
Stayed in July 2025
Reviewed: 25 July 2025
Thomas
IrelandBeautiful the whole experience
Stayed in April 2025
Reviewed: 22 July 2025
Paul
United KingdomNothing!
Great location, wonderful staff and very comfortable
Stayed in July 2025
Reviewed: 21 July 2025
John
United StatesRooms were very small for the price. Cramped. Bathroom looked good, but was functionally a bit clumsy. The motorized sliding pocket door to the backroom was unnecessary and overly engineered (it kept opening at awkward times). Air conditioning would shut off in the middle of the night, causing room to be very stuffy. Walls were thin, so we could hear banging from adjacent rooms. Main room doors has a tendency to slam, causing walls shaking.
Location was very good. Comfortable new building. Good breakfast, lobby bar was nice. Staff generally very pleasant.
Stayed in July 2025
Reviewed: 20 July 2025
Stephanie
United KingdomThe skyline room didn’t have as much of a view as I had hoped for.
Really comfortable bed, quiet room and fabulous breakfast.
Stayed in July 2025
Reviewed: 18 July 2025
Susan
United StatesExceptionally clean, helpful staff, beautiful facility, perfect location
Stayed in July 2025
Reviewed: 17 July 2025
Stéphane
ReunionLisa is a wonderful guest. She welcomed us with everything you need after a long drive. The home is brilliant with all accommodation. It’s warm, clean and as comfortable as you wish. We often travel and this home is in top 3
Stayed in July 2025
Reviewed: 10 July 2025
Robert
United StatesMaybe a little too quiet on the walks back after dinner but no worries it was safe !
Modern comfort in a quiet area near Temple Bar.
Stayed in July 2025
Reviewed: 7 July 2025
Vincent
United StatesBathroom "wave sensitive" door opener: too sensitive!
Fantastic location, quiet from hustle and bustle of main attractions
Stayed in July 2025
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