Reviews of The Chancery Hotel 4 stars

Dear Demi, Thank you so much for your kind words and for choosing to stay with us for such a special occasion! We're thrilled to hear that you enjoyed our fantastic location and the overall atmosphere of the hotel. It’s always a pleasure to be part of memorable celebrations like birthdays. We sincerely apologize that the surprise you arranged wasn’t in place upon arrival — while we're glad it was still appreciated, we understand how timing can make all the difference. Your feedback has been shared with our team to ensure we improve on these little but important details in the future. We hope to welcome you and your partner back again soon — perhaps for another special celebration! Warm regards, The Chancery Team

Dear Demi, Thank you so much for your kind words and for choosing to stay with us for such a special occasion! We're thrilled to hear that you enjoyed our fantastic location and the overall atmosphere of the hotel. It’s always a pleas… Show more

Dear Sarah, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the breakfast, and we appreciate your comment regarding the air conditioning. We're sorry it didn’t meet your expectations and will be sure to look into this to ensure a more comfortable experience for future guests. We hope to have the opportunity to welcome you back again soon. Warm regards, The Chancery Team

Dear Sarah, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the breakfast, and we appreciate your comment regarding the air conditioning. We're sorry it didn’t meet your expectations and will be… Show more

Dear Holly, Thank you for your review and for highlighting both the positives and areas for improvement. We’re delighted you enjoyed the tasteful decor and our breakfast offering — it’s great to hear that these aspects stood out during your stay. We do, however, apologize for the initial discomfort with the air conditioning and the room location. We're glad our team was able to promptly relocate you to a more comfortable space, and we appreciate your patience and understanding. Your feedback helps us ensure a better experience for all guests, and we hope to welcome you back again soon. Warm regards, The Chancery Team

Dear Holly, Thank you for your review and for highlighting both the positives and areas for improvement. We’re delighted you enjoyed the tasteful decor and our breakfast offering — it’s great to hear that these aspects stood out during yo… Show more

Dear Scott, Thank you so much for your kind words! We're delighted to hear that you enjoyed our clean and modern facilities, as well as our convenient and secure downtown location. It’s also wonderful to know our team made a positive impression with their friendliness and support. Our energy-saving features are designed with sustainability in mind, but we understand comfort is key, therefore we will further your insights to our AC provider in order to ensure you will have a more comfortable stay on your next visit! Kindest Regards, The Chancery team.

Dear Scott, Thank you so much for your kind words! We're delighted to hear that you enjoyed our clean and modern facilities, as well as our convenient and secure downtown location. It’s also wonderful to know our team made a positive im… Show more

Dear Guest, Thank you very much for your recent review. We’re delighted to hear you found our team to be friendly, as this is something we take great pride in. That said, we were very concerned to read about the issues you mentioned. We truly wish you had raised these with us during your stay, as we would have welcomed the opportunity to address them immediately and make things right for you. We are sorry to hear the room was not suitable for your needs. We aim to be as transparent as possible by providing detailed descriptions and photographs of our rooms so that guests can make the choice that best suits them. The cleanliness concerns you highlighted are not reflective of our usual high standards, and for this we sincerely apologise. Our housekeeping team is consistently praised in guest feedback, but we recognise that in your case we fell short, and we would have acted straight away had we been made aware. With regard to the Wi-Fi, we continually invest in robust systems to ensure secure, fast, and reliable connectivity. Following your review, we carried out additional spot checks with our IT provider, who confirmed that the service remains of a very high standard. Your comment about food safety is something we take extremely seriously. We are regularly inspected by both independent auditors and the Environmental Health Office, and we have consistently received excellent reports in all areas, including food storage, handling, and staff training. We are also not aware of any other cases of foodborne illness at the time of your stay. While we were in touch with you about your daughter’s visit to the ER, you had confirmed that the doctors advised it was not related to food poisoning. Nevertheless, we were deeply concerned for her wellbeing and were pleased to see you and your daughter continued dining with us during your visit. We sincerely hope she is now fully recovered. Thank you once again for choosing to stay with us. We regret that we did not have the chance to resolve these concerns in person, and we do hope to welcome you back in the future for a much-improved experience. Kind Regards, Hotel Management

Dear Guest, Thank you very much for your recent review. We’re delighted to hear you found our team to be friendly, as this is something we take great pride in. That said, we were very concerned to read about the issues you mentioned. We… Show more

Hi Robert, Thank you for the review and your feedback which is all taken on board will be taken very seriously. We were unaware of your experience during your stay and we will investigate the noise. I am happy to read the bar team looked after you during your stay and we will pass on your compliments to them. Best Wishes, Chancery Team

Hi Robert, Thank you for the review and your feedback which is all taken on board will be taken very seriously. We were unaware of your experience during your stay and we will investigate the noise. I am happy to read the bar team looked … Show more