Reviews of Riu Plaza The Gresham Dublin 4 stars
23, Upper O'Connell Street, D1 Dublin, Ireland
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewGood
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewBreakfast was lovely ,really well organised and lovely and hot .
Nothing.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewService
Nil
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewour stay in general was very good
breakfast could have been hotter
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewI stayed in the Gresham as a young student doing an exam In Dublin. I accidentally booked 2 rooms and only noticed when I got to the hotel. I told them it was an accident that it was just myself. The lady said she would have to check with the reservations manager who was behind her. He would not cancel one of the rooms and I ended up having to pay for two rooms and I ended up paying over €400. Very disappointing as it was a genuine mistake and I did turn up that they couldn’t have done something for me
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLovely room which was newly renovated . Good value as room had breakfast included
It is a little bit of a distance to the room we stayed in . We didn’t mind but wouldn’t recommend it for an older person
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLovely hotel
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location and the room was comfortable
Based upon price of room it was not as comfortable as other rooms we had stayed even in Dublin which was cheaper.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewComfortable bed, great size bathroom. Perfect for overnight
Dodgy neighbourhood
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location. Friendly staff, clean, great restaurant.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe rooms are really big, and the bathroom is very bright and large
The view, basement and the view a concrete wall
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood location
Needed x2 different narrow lifts to reach room with x2 children and pram - children clear on booking. Room had camp bed which was very uncomfortable and the window was very drafty and noisy. No bath, poor water pressure in shower. Car park advertised misleading - this hotel has no car park, it instead recommends one up the street which has no affiliation and charges over 30 euro a day. Poorly trained staff forgot to charge me initially, room wasn't ready after check in time and subsequently failed to notify when it was. Overall for the price paid for 'deluxe king size family room' would not use this hotel again vs competitors. No accessibility at the front door - steps so each time we had to lift the pram up, no wheelchair access either - they could make a ramp. Very disappointing. Room setup is cheap - simple paint and fake wood effect marble in bathroom, soaps dry skin, felt more like a hostel.
Dear Raymond, We appreciate your rating. We are sorry to hear that we have not been able to meet your expectations this time. We regret to read you were not satisfied with your room. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. This includes the cleaning of the rooms and all our facilities on a daily basis. We regret that you left our hotel with a different impression. Your comments regarding our staff members come as a surprise. Our policy is to make every attempt to please our guests and for this reason, we are very disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request. We would love to have you back soon. Kind regards, Hotel Riu Plaza The Gresham Dublin Online Reputation Manager
Dear Raymond, We appreciate your rating. We are sorry to hear that we have not been able to meet your expectations this time. We regret to read you were not satisfied with your room. In order to guarantee a maximum level of comfort our… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLeft after night one even though two nights paid for
Felt like a hospital on the way to the rooms, awful smell, industrial like Reception staff very very poor Breakfast room so uncomfortably hot, made breakfast horrible Breakfast food not great Staff poor Would not stay again
Dear Debbie, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. However, we regret that our facilities did not meet your expectations. Please be aware that we are constantly working on renovating our properties and that your comments will be taken into account in this process. Your comments regarding our staff members come as a surprise. Our policy is to make every attempt to please our guests and for this reason, we are very disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. Kind regards, Hotel Riu Plaza The Gresham Dublin Online Reputation Manager
Dear Debbie, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. However, we regret that our facilities did not meet your expectations. Please be a… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was great—spacious, clean and modern. We especially enjoyed the breakfast, which offered many options to choose from.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewLocation
Bland rooms
Dear Veronica, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope you'll give us another chance to provide you with an excellent experience. Kind regards, Hotel Riu Plaza The Gresham Dublin Online Reputation Manager
Dear Veronica, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. Please be assured that we will share your impressions with the corresponding department in order to make adjustments… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe inside of the property is lovely.
Sadly, this part of town has gone downhill since our last visit in 2018. I would not let my 24 yr daughter walk alone on the streets after dusk.
Dear jennifer, We are very sorry that your recent stay with us did not meet all your expectations. We are very sorry to read that this destination was not one of your preferences. We would like to kindly recommend you to visit our website, where you will be able to choose among various destinations, which could be more of your liking. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Greetings, Hotel Riu Plaza The Gresham Dublin Online Reputation Manager
Dear jennifer, We are very sorry that your recent stay with us did not meet all your expectations. We are very sorry to read that this destination was not one of your preferences. We would like to kindly recommend you to visit our website… Show more