Reviews of The Twelve Hotel 4 stars
Barna Village, Galway, . Barna, Ireland
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat bar and restaurant with fantastic food
The fridge went on for 5 mins off for 5 minutes ,noisy
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location as it was close to family.
The hotel felt quite austere and reception didn't want to engage. The breakfast ingredients were medioca and I didn't feel that the high cost of the hotel came up to standard.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewModern decor, comfortable bed. Good shower in nicely appointed bathroom.
Very strong air freshener smell in the room. Not overpowering but not to my own taste.
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewWhen i arrived, my room had been given to someone else. The names weren't checked properly and someone else checked in under my name.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewGood
Communication
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLovely boutique hotel. Like a baby “G” , Barna is a lovely village
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfort of hotel Friendly staff
Na
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfy spacious en suite room. The breakfasts were exceptional!
Problem with door key not unlocking our door -twice! & the staff member didn't apologise.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe size of the room was great. Beds and pillows are very comfortable
Smell from bathroom. Blocked sewer, maybe .
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation Staff Room Food
Value for money Needs some upgrading/ decor attention
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFood and atmosphere was excellent, staff very friendly and helpful.
That bath is too narrow, even for use as a shower, could do with another safety handle on exit from the bath. I didnt like the coloured lights in the bathroom and the bedroom was a litle dark.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGorgeous breakfast.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewVery clean and modern. Nice staff.
Doors slammed loudly!
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewJust a great hotel to stay in
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe Twelve is a very nice hotel, well appointed and with nice features. It has clearly been constructed at a high cost.
The owners of this hotel need to look in and inspect the place. The reception area is untidy and scruffy, tables in the bar unwiped, door plates covered with fingerprints, general need for a change of cleaners. No Irish staff in evidence. I couldn't understand what the receptionist was saying to me. We avoided eating here.
Dear Ludo Thank you for your recent stay and for your feedback, I am grateful. I am sorry that it wasn't a good experience for you. I want to assure you that while there is admittedly always an element of natural "wear and tear" in a business like ours, we endeavour to continuously maintain and upgrade the facilities and while I understand that the reception area can look a little cluttered and know that the décor is not necessarily to everyone’s preference, but we do try and keep it really clean. I am sorry that if in a period of high demand, we did not adequately wipe a bar table and this should not happen. It is something we are fastidious about and the team are resourced to ensure we deliver on this. Clearly, we did not do this adequately during you visit. We will try to be more vigilant. I regret that you found one of our colleagues difficult to understand at the desk. Every one of our front of house team have a very high level of English. In relation to your feedback on no evidence of any Irish personnel, I can only offer that we recruit for colleagues that are kind and engage with your guest in a warm, service orientated approach, with strong command of English, honestly nationality doesn’t factor, that being said more than 55% of our full and part-time employees are Irish nationals. Thank you again Ludo, I am grateful for your comments and assure you that we will use them to improve. Yours sincerely Patrick Murphy
Dear Ludo Thank you for your recent stay and for your feedback, I am grateful. I am sorry that it wasn't a good experience for you. I want to assure you that while there is admittedly always an element of natural "wear and tear&q… Show more