Reviews of Austrian Pilgrim Hospice
37 Via Dolorosa Street, Jerusalem, 91194, Israel

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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything is just emazing! Great Hotel, perfect location in the heart of the old town Jerusalem. The view from roof top terrace was just incredible! Room was very clean, quiet, in the new building with big common terrace. It was perfect for morning Chi Gong and Tai Chi! The food and the cakes in the coffe place of the hotel, were very tasty! The staff of the hotel were very helpfull and nice people. Thank You!!!
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything! It’s an oasis of tranquility and European culture in the hussle bussle of the ancient Jerusalem city.
The rooms are a little spartan but that’s okay
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAmazing location Friendly staff Great air conditioning Quiet
Kettle in room but no tea or coffee left in room so not sure what we were meant to do with the kettle Went to the coffee shop for coffee and the hot drinks we ordered were average Was told breakfast was served from 7 but go at 7:30 so the coffee has time to warm up, went at 7:15am as neither of us drink coffee and was told breakfast is served at 7:30 and we had to wait Went the next day at 7:30 and it was still not set up!
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewVery historical place in the center of old Jerusalem city. With super kind stuff, nice breakfast. Big and modern shelter) the best view from the balcony
Don’t have air condition in my room
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewBest place to stay in Old City.
Nothing
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewAmazing on all fronts, the place to be if you stay in old city!
Nothing.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewAs always, wonderful stay
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewThe quietness elegance and friendliness
Nothing
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewGreat breakfast, very good coffee.
Reviewed: 8 May 2025 · Stayed in February 2025
Verified reviewEverything
Nothing
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewFacilities, cleanliness, customer service, location
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewVery beautiful house, very clean, very good breakfast and very kind staff. Perfect for a stay in old town of Jerusalem.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewThe Austrian Hospice conveys an extraordinary part of Jerusalem's history. Staying there is to be invited to live it.
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewVery well located and a beautiful and historic building.
The bed, was not very comfortable.
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewSpacious and designed with taste.
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewIt was an amazing adventure to stay in such a place. Will definitely come again.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewA haven of peace in the center of the whirlwind
Single beds put together
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewLocation (Old city), cleanliness, staff is very helpful and well trained, nice green garden outside, food in the caffe is tasty, coffee is very good, there is some authentic Austrian food, rooftop with great view on Old city, the building itself is interesting.
Beds: two separate beds that moved by itself aside too easyly. Bath: one kind of some soap, no shampoo or body lotion. Some constant mystery noise of wind in the room.
Reviewed: 7 June 2024 · Stayed in June 2024
Verified reviewOptions for breakfast was good and we really like the location..
The price was little high,But everything was nice and clean, And the staff were very nice they assist us every possible way they can. There was lift but could have been better if they can manage to make from the very ground floor because it was little inconvenient to carry our luggage from the ground floor till reception...
Reviewed: 23 February 2024 · Stayed in February 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewAge, history, location