Reviews of Herbert Samuel Jerusalem
Shamai 25 St, Jerusalem, 12345, Israel
#55 of 129 hotels in Jerusalem
Guests' ChoiceReview score
Based on 360 hotel reviews
8.6Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.6
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Facilities
8.6
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Staff
9.0
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Value for money
8.3
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Free WiFi
9.4
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Reviewed: 18 August 2025
Ester
South Africa19 reviews8 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
This hotel is perfectly located. Its clean, comfortable and the best place to stay on Jerusalem. This was my 5th visit and I'll be back
Stayed in August 2025
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Reviewed: 29 July 2025
Iftach
Israel22 reviews6 helpful votes8.0“Good location, no parking”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
The shower needs upgrade
Stayed in July 2025
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Reviewed: 17 July 2025
Myriam
United States1 review10“Great”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted via mobile
We loved the hotel. It was very nice and comfortable.
My husband and I went to Jerusalem for a few days. The location is perfect. Tip: if you will be arriving by car, let the hotel know in advance, and provide the car’s license plate as soon as you can (if it’s a cab, ask your driver and call the front desk). They will then grant access to the street, which is closed and gated. That way, it will be easier to carry the suitcases to the hotel. We were walking distance from Mamilla mall, many little restaurants, shops, markets, and to the Western Wall as well. Breakfast on the 11th floor is delicious, many choices of fruit, cheeses, croissants, breads… excellent.
Stayed in July 2025
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Reviewed: 11 July 2025
Liran
United States3 reviews10“Great hotel”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Everything was fine
Great location Very good breakfast with verity of food options Very tasty
Stayed in July 2025
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Reviewed: 4 July 2025
Jonathan
Australia6 reviews1 helpful vote9.0“Great value. Perfect position”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Room was great. Staff very friendly and helpful
Stayed in July 2025
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Reviewed: 20 June 2025
Deborah
United Kingdom30 reviews4 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Lovely, location is perfect. Staff very welcoming. Super clean and rooms are very nice
Stayed in June 2025
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Reviewed: 18 June 2025
Zviah
United States16 reviews10“Amazing romantic getaway!”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
We were so impressed by how much we got for the price. It was a beautiful room with a complimentary bottle of wine. Great rain shower with amazing pressure. Pool and sauna were excellent! The dinner and breakfast were so delicious and abundant!
Stayed in June 2025
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Reviewed: 27 May 2025
Derek
Australia2 reviews1 helpful vote8.0“Great position, good value and great breakfast.”- • Leisure trip
- • People with friends
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Air conditioning noisy.
Position. Clean. Breakfast. Refreshments available in foyer for guests. Pool.
Stayed in May 2025
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Reviewed: 26 May 2025
Joseph
United Kingdom1 review10“Beautiful hotel that allows you to recover properly from your activities during the day.”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
The steam room probably needs some general maintenance (wasn't totally warmed up) but really did not affect what was a really nice hotel experience.
Hotel smells amazing, spa is lovely. Rooms were great, shower awesome! Good amount of towels. Really felt looked after. Staff very helpful. Location is top tier. Price is highly competitive for the quality of hotel.
Stayed in May 2025
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Reviewed: 26 May 2025
Danielle
Australia11 reviews10“Great stay in the heart of Jerusalem, 100% recommend.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
Fantastic location, great staff, especially Tamir. Good breakfast and very well appointed room (interconnecting rooms).
Stayed in April 2025
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Reviewed: 22 May 2025
Leon
Israel31 reviews12 helpful votes10“one word......wonderful”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
We liked everything
The Breakfast was a great choice. The room was perfect, and the shower was great. The location could not be better.. 5 min cab ride to Mamilla Mall and Kotel. 12 min walk to the market, Machane Yehuda, which sells fresh produce, Spices, clothing, Judaica and souvenirs. Plenty of shops and eating places within a minute's walk of the Hotel.
Stayed in May 2025
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Reviewed: 8 May 2025
Mrstevec
South Africa5 reviews8.0“pretty good, all considered”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 4 nights
front desk staff were mostly average, but for one or two that were really friendly. I had an incident where one of the front staff would not let me take a guest up to my room, which was completely un acceptable, and he could not understand why I was upset. Another staff member intervened, and solved my issue
just about everything was really good, and as expected for the price
Stayed in May 2025
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Reviewed: 25 April 2025
Cristina
United States1 review9.0“Great experience and attentive staff.”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Can’t think of anything.
N/a
Stayed in April 2025
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Reviewed: 25 April 2025
Shiran
Israel9 reviews2 helpful votes10“A classic hotel experience in a great location”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing not to like
The hotel is clean, pleasant and welcoming. Great location! We had a great time!
Stayed in February 2025
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Reviewed: 25 April 2025
Susan
United States12 reviews1 helpful vote10“The best hotel in Jerusalem The Herbert Samuel Hotel!”- • Family with young children
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
I was fully and incredibly satisfied with everything they are all exceptional, I came as a stranger to the country and feel as though there were ties made that will have positive and enduring life long memories. I will return if God allows. I do recommend them they made my experience perfect!!
Everyone is incredibly friendly and helpful, from Tamer at the front desk, to Mani in the dining room...everyone!!
Stayed in April 2025
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Reviewed: 20 April 2025
Vladimir
Israel9 reviews1 helpful vote8.0“Great location. Some facilities may be old but kept clean. Price is adequate.”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
No lox for breakfast. I thought its a must for 5* hotel.
Location. Staff.
Stayed in April 2025
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Reviewed: 10 April 2025
Edward
United States12 reviews1 helpful vote10“Great choice”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
Staff was very friendly. Had a wonderful experience. Location is superb
Stayed in April 2025
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Reviewed: 4 April 2025
Jill
United States8 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Tamer The best hotelier!!
Stayed in April 2025
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Reviewed: 24 March 2025
Stephen
South Africa2 reviews9.0“I’ll be back”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Location facilities breakfast service was very good
Stayed in February 2025
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Reviewed: 27 February 2025
Eli
Canada2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Everything was great. The only downside was a broken shelf in the closet and a glaring chip in the furniture. This has no direct impact on our comfort but potentially some room for improvement. Before embarking on my trip, I wanted to confirm by phone or internet that my room would have two separate beds. Despite multiple tries I was only able to confirm this by personally visiting the hotel during my trip a few days before checking in. It should not be this difficult to reach the front desk by phone.
Stayed in January 2025
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Reviewed: 27 February 2025
Haytham
Israel1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Mutsem and tamer the best serveice
Stayed in February 2025
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Reviewed: 18 February 2025
Osnat
United States9 reviews2 helpful votes9.0“It was our second visit to this hotel and we will surely return”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
there was cigarette smell coming out of our next door room
The breakfast is amazing! very versatile and fresh. The location was brilliant and the staff (particularly Jack!) was amazing- really helpful and nice.
Stayed in February 2025
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Reviewed: 12 February 2025
Polina
United Kingdom21 reviews1 helpful vote10“Wonderful stay in Jerusalem!”- • Business trip
- • Family with young children
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Spa great but steam room not working - or working but not very well. Opening hours for pool & spa too short. Closing at 18.00 is too early!
Exceptional location. Can walk everywhere inc Old City. Everything very convenient & great breakfast with fabulous views. Great room & everything works well- shower, heating etc. I received a room upgrade - very large bed (=2 beds). A great place to stay.
Stayed in February 2025
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Reviewed: 3 February 2025
Henry
United States14 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
Nothing
Breakfast and dinners were superb. The room was very comfortable, excellent, and extremely clean. The staff were very friendly and helpful.
Stayed in January 2025
