Reviews of Jerusalem Gardens Hotel
4 Ze'ev Vilnay Street, Kiryat Moshe, Jerusalem, 91035, Israel
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Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewStaff super friendly and willing to go the extra mile. Renovated room well appointed and very comfortable.
Renovations were ongoing so all facilities were closed. This info was not shared on bookings.com was only informed 1 day before check in. Breakfast very disappointing.
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram kareem
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewOne of the worst experiences I have ever had. The room was terrible dirty, The hotel is going on a massive renovations, everywhere I had dust, noise, just filthy. Even common area was full of dust and works debris. The ironing room looked like after a massive bomb hit it. I couldn't sleep untill midnight because of noise coming from a band who played just above my head. At 6:00AM I already woke up due to terrible noise of people doing renovations. During BF there was no coffee and the food quality was a shame. Very poor. Last time I will visit there.
hello shalhevet, Thank you for taking the time to share your experience with us. We greatly appreciate all feedback and take it very seriously, as we continuously strive to enhance the guest experience we provide. As part of the renovations and upgrades currently taking place, the hotel is undergoing significant improvements. This information is clearly stated on Booking.com, as well as in personal messages sent to guests after their reservations are confirmed. Nevertheless, we are making every effort to ensure that the renovation work is not noticeable within the hotel and public areas, in order to provide our guests with the most pleasant stay possible. Regarding the noise you mentioned, the hotel has a restaurant located on the 12th floor, where an event indeed took place on that day. However, the music was completely turned off at 11:00 PM, in accordance with our guidelines. We would like to remind you that our front desk team is always available for any inquiries or requests, and they are happy to provide immediate assistance as needed. With regard to the coffee machine, we regret that it was not operational that morning. However, our staff members were available to assist, and guests could have been provided with coffee from another service area located in the hotel lobby. We truly appreciate your feedback and look forward to the opportunity to welcome you again for an improved and enjoyable stay. Best regards, Adi Shamai Guest Relations Manager
hello shalhevet, Thank you for taking the time to share your experience with us. We greatly appreciate all feedback and take it very seriously, as we continuously strive to enhance the guest experience we provide. As part of the renovations… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewNice room, great location, walking distance from my destination
Price was a little high, bed was not super comfortable
hello ilan, We appreciate the time you took to share your experience at our hotel and thank you for your feedback. We are delighted to hear that you enjoyed your stay and that the hotel's location was convenient for you. Regarding the comfort of your room, if you ever experience any discomfort or require adjustments, we encourage you to contact the front desk. Our team will be happy to assess the situation and provide a suitable solution to ensure your satisfaction. Our goal is to create a pleasant and personalized experience for each guest. We look forward to welcoming you again in the future and providing you with an even better stay. Best regards, The Hotel Team & Guest Relations Manager, Adi Shamai
hello ilan, We appreciate the time you took to share your experience at our hotel and thank you for your feedback. We are delighted to hear that you enjoyed your stay and that the hotel's location was convenient for you. Regarding the c… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewGreat proximity to the central bus station.
No food or beverage service
Dear David, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that our hotel's location made it easy for you to reach your destination. Regarding our food and beverage services – the hotel is currently undergoing renovations and upgrades, and as a result, the dairy restaurant in the lobby is temporarily closed. The main dining room is operating in a limited capacity and will resume full service on Thursday. Additionally, we are pleased to offer the "Skyline" chef restaurant, located on the 12th floor, which is open on weekdays from 18:00. Guests can access the restaurant directly from the hotel and enjoy a unique culinary experience. We look forward to welcoming you again soon! Best regards, Adi Shamai Guest Relations Manager
Dear David, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that our hotel's location made it easy for you to reach your destination. Regarding our food and bever… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewREALLY NICE STAFF!! VERY CLEAN ROOM !!!WENT OUT OF THIER WAY!!!BEST SERVICE !!!, THANK YOU FOR YOUR EXCELLENT BREAKFEST ...WILL DEFFINTLY COME BACK WITH MY WHOLE FAM....FOR SHABBOS SHIRAH IM"YH
DIDENT HAVE MORE TIME TO SPEND AT THE HOTEL
Dear Kuna, Thank you very much for your warm recommendation. We truly appreciate the time you took to share your experience at the "Gardens of Jerusalem" Hotel. We are delighted to know that we were able to provide you with a personal and pleasant experience that will stay with you until your next visit. It was our pleasure to host you. Best regards, The Hotel Team & Guest Relations Manager, Adi Shamai
Dear Kuna, Thank you very much for your warm recommendation. We truly appreciate the time you took to share your experience at the "Gardens of Jerusalem" Hotel. We are delighted to know that we were able to provide you with a pers… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 December 2024 · Stayed in November 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewLocation - close to where I wanted to be
The property was clean, but the facilities were sort of damaged. The lamps in the room didn't work/ was not able to light them. The bathroom does not enough plugs to use for shaver or hair drier. The carpet floor had holes in them. One of the lamps was broken (no reason to keep it in the room if broken) The bed mattress was not comfortable at all.
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in … Show more
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewNothing. Cand say a single good word...
The worst experience that I had in a hotel in years! First - I arrived after midnight and it took me about 10 minutes to find the night guard who was on his night tour. Then it took him about 10 minutes to wake up the reception guy, and then it took the reception guy about half an hour to find my reservation in the system. So I went to sleep close to 2 AM, intending to sleep till 10 and arrive at breakfast at the last minute possible. However, 7:30 sharp I woke up to a noise of construction workers, and could not sleep anymore. The construction noises were there all day so my plans to work from my room for a couple of hours in the morning were spoiled. When they say that the outside pool and the spa are closed for renovations, they did not mention that the whole hotel is under construction. My room was supposed to have a balcony, but the balcony was locked due to the reconstructions. I am lucky that I quit smoking. If I was still a smoker - I would need to go 3 floors downstairs to smoke. The breakfast was under the usual Israeli standard. The orange juice was rotten, and the waiters there were not nice - they were talking loudly to each other and did not offer any help. The room was rather clean, but it is obvious that the carpets are like 20 years old, have a lot of spots that are impossible to clean. The shower was not comfortable - the shower itself was hung too low, so I had to take a shower in a strange bending position. There was no toilet brush in the toilet. There was no option to enable "Do not disturb" mode. So as the housekeeping came when I was in the room, she knocked on the door for about 3 minutes till I opened it just to send her to hell because I was still trying to work. There was no free parking for hotel guests. I parked my car for 2 days on blue/white parking area and paid additional 150 NIS for the parking. My overall advice - find another place to stay. At least until the constructions are finished.
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in … Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewThe staff was excellent and helpful. The location is super and the value is worth it.
The facility is old, the breakfast was plentiful but not very good and the lack of parking is a problem.
Dear Guest I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you Akram Kareem
Dear Guest I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing ou… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 26 June 2024 · Stayed in May 2024
Verified reviewGreat breakfast
Dear Guest I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you Akram Kareem
Dear Guest I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing o… Show more
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 April 2024 · Stayed in March 2024
Verified reviewEVRITING!
NOTHING!
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards , Akram Khwies
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in … Show more
Reviewed: 23 March 2024 · Stayed in March 2024
Verified reviewReviewed: 5 February 2024 · Stayed in February 2024
Verified review