Reviews of Jerusalem Inn by Smart Hotels

Location, able to make tea in room, everything good, nice staff

The yellow lights are terrible otherwise everything was perfect.

Great location, walking distance from Zion Square and a short walk to the Old City and Mahne Yehuda! The room was clean, spacious, and the balcony was nice!

Nothing comes to mind, it was great!

I was treated poorly by the front desk staff. He was quite rude and unprofessional — he even suggested I go to another hotel because he didn’t want to come and open the door for me.

It was a great experience. This is not the first time we have stayed at hotel by Smart Hotels. This time we booked Jerusalem Inn hotel, but we were upgraded to Eyal hotel, so here is my review about the Eyal hotel. We did not regret staying at the hotel for a second. The location is excellent, in the very center of the city and, to be honest, I do not understand when someone lower the hotel rating because it was supposedly noisy - firstly, it was not noisy! Secondly, you book a hotel in the city center, a minute's walk from the pedestrian zone, shops and restaurants, if you want silence - book outside the city. And I was also surprised by the bad review of the hotel because of the garbage collection at 6 am - all over Israel garbage is collected at 5-6 am, hotel can not be blamed for this. In general, it was not noisy for us, we knew that we were staying in the heart of the city and nothing bothered us. The room was wonderful, clean, spacious enough, with a small balcony. It was incredibly pleasant to go out onto the balcony in the morning and breathe in the magical Jerusalem air. The bed linen and towels were snow-white, the mini cosmetics were of high quality. We also liked the breakfast, there was enough food for every taste. Conclusion: we really liked it and we will be happy to come back again.

Location

Staff was not the best

Can be better on everything, and not por people with disabilities

No for people with disabilities

The Hotel we booked was closed, and we were moved to anouther hotel, with no acces with a car, and not what we ordered with no warning

Price and location

Extremely rude receptionist; became helpful after an hour!

Nice looking good position

The lack of sound proofing in the rooms

All

Nothing

Not the best stay

Changed me to another location

staff and facilities

New property. Good location.

Very good selection of items

Not really set up for non-Jewish western visitors.